I was robbed today at Griffis Motors, Philadelphia, MS. I called yesterday (1/10/24) to ask about REMOTE START being added to my car. There's supposedly a dealer code that will add it if you have push button start and the right remote. "What do I do for that to happen?" I asked. "We have one key fob here and it's about $350 + tax" was the reply. I agreed to come in the next day (1/11/24). When I walked in, I gave my name and said I had called yesterday about REMOTE START for my car. The person I talked to walked me back to the shop. When I spoke to the young man there, I said I had come to get REMOTE START added to my car. I gave him my insurance card so he could get the VIN. He looked at it a moment and I said it was for the Jeep because the Suzuki already had REMOTE START. I only needed REMOTE START added to the Jeep. He quoted around $450 to me. I was surprised but didn't comment. Later, they changed it back to $372 total because I didn't get the valet key. Still no statement from them that they couldn't do REMOTE START for me, they could only program a new key fob. I waited less than an hour, paid my bill ($372.58) and left. On driving away, I realized I hadn't asked how the REMOTE START worked, plus my radio was off and I didn't know how to turn it back on. I went back to the dealership. I went in and told them about the radio. When the young man from the shop came, he said it would just be a moment. Then I asked how the REMOTE START worked. He said that my car wasn't programmed for REMOTE START. I knew then I had been duped. Actually, I think everyone made a stupid mistake but I knew then they wouldn't own up to it. The usual BS started. "Who told you you could get REMOTE START?" Doesn't matter - your dealership told me. "You must have said 'key fob' and we misunderstood." No. I repeatedly said REMOTE START and nothing else. "We can do the REMOTE START for $1000 + labor. And I'll even give you $150 refund for the key fob." You know ... the one I didn't need that I had now. Bottom line - they refuse to refund my money. I have a key fob I didn't need and no REMOTE START which I did need. I cannot in good conscience recommend Griffis Motors to anyone. read more

Over the last ten years I've bought a few trucks from this dealership now, and I can say that I've always had great customer service before, during, and after each sale. For a small dealership they have always been great on the price of the vehicle. The service department can be a little slow sometimes but they are always willing to work with you if they can. If you make the trip to Griffis looking for a new vehicle ask for Carlos and let him know I posted a positive review for them! read more

I have purchased several vehicles from the Griffis Motors family and would recommend them to anyone. I've also trusted John and Wright to take care of our rides, even the ones we didn't buy there. I don't have a single complaint. read more

They have done all the work on my 2001 truck since 2004. And failed to tell me about the recalls(clockspring, ball joints,transfer case),they just billed me for the repairs. I just got some of that money refunded about a year ago. The same time I brought my truck in for repairs. I go pk up my truck and start it and its running bad get to the stop sign and it dies, won't crank. I call Mr griffis in the service department he said sorry were closing. And left me stranded in traffic. Had police help me push it out of the road. I haul it to Johnson dodge in meridian and they say griffis messed up my timing. So I call Mr griffis again and he blessed me out. Said he wasn't gonna fix $#!÷. Was very hostile on the phone and wouldnt let me talk. Finally I had to hang up. Lee @ Johnson Dodge heard me talking to him and took care of me. Said he'd back me if I wanted take action against griffis. But I haven't YET. All in all I paid griffis like $550 for them to mess up timing. And Johnsons $1400 to reset my timing. DON'T DEAL WITH THAT GRIFFIS MAN HE'S SOMETHING ELSE. read more