Excellent. I actually work for another insurance company and handled a claim for one of Rich's…read moreclients. He really, really fought for them to get as much money as possible. I was impressed. It's the only time I've seen this happen in 5 years of handling claims. Unfortunately I live in another state or I would switch all my insurance to him.

Wonderful experience!…read more Rich personally sat down with me, walked me through my insurance needs and took his time explaining all options. I was able to get multiple policies in force as soon as I was ready! I have a peace of mind regarding my personal insurance needs and what I need to do not only now but as my life changes and progress in the future. In all of my dealings with insurance companies, I've never had an agency owner sit down and personally do this for me. HUGE kudos to Rich Lyon for breaking the mold and truly being a valuable personal insurance agent. Highly recommend.

Great customer service from this family business. Karen and Stephen go above and beyond to help…read moretheir customers. They will help you find the right insurance for the right price.

From the owner: Our agency specializes in great customer service. Yes, we have eight different companies we use…read morefor our home and auto insurance policies. Our main focus is our customer service. We want our customers to know how much we care about them personally and professionally. We run our business doing things the right and dedicate it to the Lord.

Gail obviously is one out there that still cares about her clients .would and have recommended her…read moreto everyone

I absolutely love Jenny! She was beyond helpful and was able to give me more policies for less! I…read moredidnt feel pressured and she listened to me. We talked about life and kids! Jenny is more then my agent now. She is my friend!

Nate was very professional, kind, and made me feel very comfortable in making my decision. I didn't…read morefeel pushed at all. He also responded immediately. Thisnis the type of agent that succeeds. Steve Miller

Renee is great to work with and surrounds herself with friendly, helpful people. It seems most of…read morethe negative reviews here are a general misunderstanding of Allstate policies (ie, the "fine print") and concerns about auto generated messages. My granddaughter has renters insurance with Allstate and just had an issue with a malfunctioning sprinkler system flooding her apartment. Allstate has been with her every step starting with getting a nearby hotel, working with the landlord to get a different apartment and valuing the contents to provide money to buy new. Very responsive and impressive.

Leaving for State Farm! Reasons are listed below. 1.State…read moreFarm has better pricing for same exact. coverage . 2.Every couple of years we check pricing with the higher rated insurance companies to make sure Allstate is competitive. We have been with Allstate for a lot of years. Checked this past September of 2019 and State Farm was substantially cheaper. I moved 3 of my vehicles to State Farm and left my Honda with them for Gap insurance because I use Uber as a 2nd income.(State Farm is working on adding it, but not complete). When I did this "Mindy" my contact for years there said she wished I would have gave them a chance before moving. I said they were cheaper. I figured my Insurance company is giving me the best rate already. 3.I have Homeowners Insurance through Allstate. It is paid every year through my escrow from my Mortgage. They made me aware that it was moving to another underwriter or something to that affect back in Oct. or Nov. of 2019 and I said no problem. So I get a letter today on Jan. 27th, 2020 showing my Insurance has lapsed on 12/31/2019. I call Allstate and talked to "Mindy" and she said she "assumed" since I moved some of my vehicles that I would not be renewing my Homeowner's Insurance even though my Honda is still with them. This totally infuriated me. My Mortgage company per the letter has purchased insurance to cover lapse and I will have to pay it until I get my Insurance back up. Which it will be high I'm sure from the Mortgage company. 4.A few years back my Sister in law went through a terrible divorce. We let her and my niece and nephew move in. We put my Sister in Law on our vehicle Insurance so she could get a drivers license in our state. She purchased a car and it broke down and unfixable. We told her that we were going to take her off our Insurance since she won't be driving for awhile and she was working now and could afford her own insurance when she got another vehicle. I called Allstate and "Renee" said to me that my sister in law would have to turn in her Drivers License and bring a letter confirming this before I could drop her and it was the law. I called NC DMVand talked to Representative and asked about that and they said not true. DMV Representative said that she could be dropped from Insurance and not turn in License and that my sister in law would be responsible if she got caught driving without License. DMV also said she could use the Driver's license as a State ID. I told "Renee" this and she got upset with me on the phone. In conclusion I do not think that this particular office is looking out for my best interests. Jerry is the only Representative there that is professional at all times. Mindy and Renee both can be snooty on the phone. In person there always nice. But assuming that I am cancelling my Homeowners without verifying with me is unethical after all these years of automatic renewals. Scared to call my Mortgage company to see how much I owe!

Seth is knowledgeable and personable; someone you'll feel confident to manage your money and…read morecomfortable discussing your personal finances with. Before coming to Edward Jones I had money in 3 different 401k's with 3 different companies. We were able to consolidate it to one place where it's much easier to keep track of. It has been an great experience overall.

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.