The Martz Group, founded in 1908, is a 5th generation, family owned and operated transportation…read morecompany with headquarters in Wilkes-Barre, Pennsylvania. The mission of the Martz Group is to provide safe, reliable and courteous service at an affordable price, and has stayed true to this mission, vision, and community for over a century. The services offered have continuously evolved for the last 100 years, providing transportation in 7 states; Pennsylvania, New York, New Jersey, Maryland, Virginia, Washington D.C and Florida.

Generally good, though it varies based on driver. Biggest source of frustration is 615 bus…read moreconsistently being late. Often the 630 will arrive before the 615. How does this happen? Doesn't seem like it should be that hard. Very little early morning traffic in the Poconos. Commuters are counting on timely departures to ensure they arrive in the city for work on time.

Been a passenger on a bus out of Stroudsburg Park & Ride. This is not one of the discounted rides…read more I pay good money. Recently my driver, who is excellent, has smelled of alcohol. This has occurred more than once. I have called Martz and reported it, but nothing seems to get done. Avoid bus #1681, driver Andy Pritt. May have to change my start time at work to avoid riding with him, especially on Monday mornings.

Small commuter bus stop that is just short of true park and ride by providing ticketing. The…read moreparking lot is divided into 2 with a back lot being a bit of a hike to the main building but there is a shelter in the back to allow people to wait. The shelter is not heated so winter wait is somewhat chilly. Overall it is a convinient place to commute from given the large number of buses servicing the stop.

The ticket agent was very rude by having a full personal conversation that wasn't Martz related…read morewith her friend while we waited on line for over 5 minutes!!! She's very rude and I hope she find another job. Professionalism needs to enforced!!! I hope I don't ever have to deal with her ever again!!!!

They charge too much for a ticket refund and you're only allowed that refund after waiting a…read morecertain amount of time. I think that's GARBAGE and you should only pay the return service fee if you get refunded during the waiting period (30 days). Why can't I get MY money back within 30 days? That's ridiculous. And I still pay almost $8 for a refund AFTER 30 days? And no transfers, why not charge a ticket TRANSFER fee? That's useful. Not using Martz again just because if a problem should arise, they're not helpful. This place in PARTICULAR had unhelpful employees, not willing to reply to emails and when they did, it was an automated message letting me know they were on vacation. When they returned from vacation, no reply back for days. All for a refund.

When we were stranded in middle of nowhere Jim Thorpe, PA and NO ONE (Uber and Lyft is a no go out…read morethere) would come out to get us- Pocono Cab Company came through. The driver drove like a literal maniac but he got us to where we needed to go. Thank you for saving us!!

Last night, I could not access my Uber website for whatever reason AND had to call Pocono Cab…read moreservice same gentleman that picked me up that I reported unless website posting on this site, pick me up when I got into the car he said there is a new policy and new policy is 35% upfront no matter where you're going. My trip should've been $30.32 $33 so I gave him $40 to make sure his """ His deposit was covered once again this gentleman took the long way around and my final bill was $38.75 if you see this gentleman picking you up, I would call for another driver or turn around and download Uber. I find another Cab service.

The 10:20 weekend bus driver from Waterview, is the worst. No communication abilities, always late…read moreand does not keep in mind people are commuting to work. Go to Willowbrook instead on weekends.

Looking for a company to provide transportation from our hotel to our wedding venue- whoever we…read morespoke to on the phone couldn't be more of an asshole if he tried. 0 stars try someone else

Hello Administration at the Bus Terminal- update your Yelp hours!…read more You havent been open till 6:30 in ages. Get a phone system! It just rings if no ones there to pickup! Hire another agent! Stop being so cheap! The poor woman there is overworked & has no days off it seems. What bus terminal is only open till 1pm daily? You guys close with no notice when she needs a day off. A sign on the door doesnt suffice when you wont pickup the phone and ppl go to but a ticket for the same day & youre CLOSED! . People rely on you and pay a pretty penny for tickets & the treatment of customers is abysmal. Worst bus terminal/service ever

The restrooms in the bus terminal say they are out of order when in fact they are not. I was denied…read morethe key to the restroom yesterday and today even though I used he bus to NYC. I was told the restrooms were closed on the weekends. In the past they were closed for almost a year until I made a complaint at City Hall. I will be going back to City Hall tommorrow as it is the City that owns the building. If you like to use a restroom on occasion I suggest you do not use this bus terminal.

Nice bus depot but now this the 3 Rd time I used those vending machines and my bank card has had…read moresome extra charges banks been notified someone make sure staff knows

I'll be honest, this doesn't seem like the safest place to be. I was Philadelphia-bound, and I came…read morehere to wait for the bus. I didn't want to take out my laptop, but at least I read my kindle, and people generally left me alone. It was straightforward and easy to find my bus when it was time to go.

Wow, with these reviews you'd think this was a last-resort type of option. In reality, Martz is…read moreScranton's lifeline to New York City. Since I moved to NYC, I've been taking the Martz bus to visit my family in Scranton pretty regularly. Let's say 6 round trips per year. I have never had any type of issue. I don't think the bus has ever been even ONE MINUTE late leaving Scranton or leaving PABT. While you do get a nice mix of working professionals from the stops in the Poconos, your stereotypes about *who* is taking the bus if not traveling for work are going to be pretty accurate. Is it painful to pay $133.99 to have to sit next to someone who spends the whole trip eating and talking on their phone? Yes. Have I witnessed people drink personal alcohol on the bus? Yes. Did I once witness a man--while on the moving bus--call Martz customer service (rather than speaking to the driver) to ask for the bus to be stopped due to cosmetic damage on the bus's exterior? Yes. Still, these people are greatly outnumbered by respectful commuters. It's not perfect, the price is way higher than you'd expect, but it gets the job done. The peace of mind and quality time with my family has been priceless.

The person who works at the Scranton terminal was really helpful. That being said, the company…read moresucks. You can call customer service but nobody will answer (even when you are second in line) or call you back. The online reservation system is confusing. It's actually one area where Greyhound is pretty good. I had no idea if my bus was late or not, and to switch to different bus is impossible online. It seems all geared to make you call the customer service number that nobody will answer

I love the Bieber Bus Terminal in Wescosville, sure it'd be great if it were still a functioning…read morediner but it's awesome they kept the building and repurposed what they had instead of building something new. You can buy your tickets inside and there's a waiting area in case the weather isn't the nicest. Does the trick. Better than Hellertown stop fo' sure!

Ok so you buy a ticket get on and go. Sounds simple... and when in Bethlehem PA your choices are…read morenothing else. I must describe why Bieber bus is the absolute worst. I called Sunday as the website says to print tickets (who has a printer anymore) the bus driver will not look at your phone for proof. So when I called on a Sunday the young woman or girl who answered said I could buy a ticket from the bus driver. She said the address was 12 mechanic street. I called back again as I was unsure the address was correct after researching it and she added again with more attitude than the first time that it was 12 mechanic street. I apologized before asking and after asking and tried my absolute best to be as nice as possible in order to obtain correct information. When I arrived at 12 mechanic street it was a bunch of homes on a dark residential street. I then walked ten minutes at 5:30am to the sands casino, where I found a worker leaving for the day who told me it was a 17 minute walk to the rite aid on a Main Street after the casino. 17 minute walk is very far with a roller bag, and why would a representative give me the wrong information twice. What if I was with my 2 year old daughter, or my wife. IT GETS BETTER. I finally made it to my 6:30am bus 11 minutes early. I approached a parked bus completely drenched in sweat and said "good morning sir is this the bus to 30th st station and can I buy a ticket from you" bus driver said in the absolute rudest tone "this bus goes to New York" and slammed the door in my face. So I went inside to the little shack and bought a ticket. CASH ONLY. Nothing written anywhere on the website, and since I was told to go to the wrong place nearly 20 minutes away twice, I'm guessing the Bieber bus company DOESN'T want your business. GUESS WHAT IT GETS BETTER. I got on the bus and passed out and wound up at 30st station. As the bus driver was opening up the luggage area I simply asked him "can I go right in here to get a train to the airport" he took a deep breath followed by a sigh, looked at me like I was the dumbest person on the earth and said "there are 3 ways to get to airport, by train, by taxi, or you can walk" Does anybody know how to help others. I wasn't sarcastic or unpleasant or condescending to anyone and these people working for this company were all rude with misinformation. Honestly when machines and robots do this particular job the world will be a better place. The Bieber bus company gets you where you need to go but you will see the people running the show are the absolute worst people alive. Do your research cause if you are traveling Bieber you are in your own.

I haven't even booked Cruz Control yet but want to compliment Ricardo's excellent costumer service…read more& affordable pricing. This is the kind of business we should want to support!

We just took a quick 2 day trip to NYC. Riccardo was nothing but attentive to our needs and booking…read morewith him was so easy!! We were in a gorgeous black suv and Ehsan was our driver. He was there 20 mins if not earlier when we needed our rides. We got picked up at our home and dropped off right in the city. Eshan was back the day promptly at our hotel and took us to little Italy for dinner, waited for us to be done, then back home to the Scranton area. Wish I could give more than 5 stars bc the pricing was SO reasonable for our ask. We will be booking with him again soon! :)