I would not recommend this place if you are looking at be treated like more than a commodity…read more Upselling is rampant. - From the time you check in, they will try and upsell you to a different room - You can't walk the main hallway without being accosted by several different people trying to get you to go to a different hotel to talk about the vacation club in exchange for a resort credit - You can't walk down the main hallway without the spa concierge shouting at you to sign up. - When relaxing in the hot tub or pools, you are not safe from the resort picture people who will interrupt even the most romantic of moments trying to get you to sign up for a photo shoot. (We did end up signing up for one eventually and do have to say we had a good time doing it). - Buy a bottle of wine, be prepared to battle the waiter who is going to make it his mission to get you to buy a different one that costs twice as much. The rooms are dated and not that nice. We stayed in the preferred club honeymoon suite, and after two nights moved to the preferred club master suite due to an ant and fruit fly infestation in our original room. Even though the preferred club master suite is the second best room you can get at the resort, the outside couch on the deck was ripped, the outside light fixtures were missing covers, and the couch in the room was very used and just appeared to be very gross. Customer Service was lacking. No apologies for the bugs. When I ended up in tears because we felt like no one cared about what we were saying, my husband and I were told we were being given massages. But when we got to the spa, it was only a massage for one - the other would have to be bought. Upselling the sneaky way! The beach isn't big and really isn't suited to much water play. We were also there during seaweed season, which is not an all the time thing, but it made the beach pretty nasty and when taking walks on the beach off resort, it was very smelly at times. The food was okay. Some better than others but not too much was spectacular (although the corn soup at the Oceanside restaurant was amazing). If you are excited at the idea of eating a lot of shellfish, be prepared to be disappointed. My husband has been craving it and was looking forward to lobster, crab, large shrimps, prawns. He did eat some shrimp although it was pretty small and shell fish really wasn't a big thing. Thankfully, we did find some of that for him away from the resort. Overall, this is not a place I would recommend. We spent a lot of money for what felt like a mediocre experience, mostly because of the lack of caring on the part of management. Things could have been different had someone acted like they cared.

Great hotel! Stayed here for couple of days and as soon as you get off the bus. Cold towels are…read moregiven to you to fight off the heat and chill champagnes are served. The travel from the airport was about roughly 3 hours, but its all worth it! There is always something to do in this place. Swim, enjoy cold drinks, watch the nightly live band, meet people, or overall just enjoy some peace and alone time by the beach.

Let me start by saying it's the best overall all-inclusive resort I've ever stayed at…read more Pros: Drinks - high quality and delicious. I loved how each bar/restaurant had its own specialty drink menu. We tried a lot of them. Favorites were any of the margaritas (sunset was my fave). Food- the food overall was top notch. We especially liked the pool food:(strangely enough) fish tacos, fish fingers and fries and a delicious fruit ceviche. Our favorite restaurant was the Japanese hibachi. Second was Italian. We didn't care for much of anything at the Mexican restaurant except the birria casserole. Desserts were great everywhere; especially the rolled ice-cream. Beach- the beach was nice. Sandy, kept clean from seaweed. We did have to go down a ways to not deal with rocks. When there was service, it was attentive: towel attendant, drinks and food. Room- spacious with some well thought out details. There was always plenty of bottled water and the mini fridge was stocked. Cons: Room service: if you didn't pre-order, it took forever. When you did pre-order, it was still late. They always forgot more than 1 thing from your order and the food was never hot. No salt and pepper for your eggs. No spoon for the cream for your coffee. None of the food tasted great. Entertainment: there's very little and not enough for everyone. There's also only two places to hang out and one is awkwardly the lobby bar. We wanted to play beer pong, there was one table so we had to win the table to play. Silent disco was available but it started late and only had two stations with terrible music. We stayed out two nights and went to bed early the other three. Beach service: at one point, we waited a for a drink and that was after ordering it twice. They didn't have enough chairs for the resort guests either. To get a good seat, you had to be down there early. Room: the shower pressure was terrible as was the drainage. When you showered you had to stand in several inches of water for the duration. The smell: this is typical for the area but some times the sewage smell was unbearable for me. When I got my beach massage, I spent the whole time trying to keep my nose in the towel. Location: it's very far from the airport and leaving the resort to go do anything isn't really an option. We woke at 6am and didn't make it to the resort until after sunset which is just bizarre considering how geographically close it is to home. Cost: the price per night is astronomical although Mexico in general has gotten insanely expensive. There's a lot more impressive places we could go for much less.

This hotel was bery affordable. It offered access to the magical lake of Bacalar and the service…read morewas great. The rooms were verh clean and the toom service always left it deep cleaned. They also serve food here, nothing fancy, but its quite affordable. They also offer their own boat tide around the lake which can be scheduled at different times during the day. The front desk receptionist was very helpful in informing customers of different activities available in Bacalar and what restaurants are good to visit. There was a lot of european foreigners that stayed here. Overall I loved the service and the location of the hotel.

TRS Yucatán is by far the most relaxing resort I've Cancun. This resort is butler level service…read morethroughout. Every need is closely attended to. I emailed with my butler the week prior to arrival to work out my desired bottles for the room and how I wanted the fridge stocked. You communicate through WhatsApp so download before you leave home. Anywhere I was I could communicate with my butler. At the pool and want a hot bath drawn upon arrival? Text your butler. Want special dinner reservations and your at the pool? Text your butler. Perfect stay, super large property

Fantastic boutique hotel located right on the lagoon in Bacalar. I would recommend either a king…read moresize bed or two doubles/twins to get a nice patio area. The open-air dining area serves water and coffee all day and the complimentary breakfast consisted of fruit plate, choice of eggs, bread and local preserves. In this case, it was green and red tomato jams. They do offer massages and cold plunge baths in addition to the hot tub. Price-wise, eh, it's about the same as what you would pay back home. If I recall, massages were like $120 for 90 minutes or so? I was there during Hurricane Nadine so the massages were not offered as everything is open air. Despite being there during torrential downpours, the room was large enough and the patio area was sheltered enough to make the stay enjoyable. There is a small infinity pool and there are two stand up paddle boards for use. Service is with a smile and very accommodating. There is a small area to park otherwise there is plenty of street parking. Unfortunately you can't really walk to the small downtown area but it is less than a 10 minute drive. Highly recommend!

A really wonderful stay! Came through a Hilton Timeshare. Found this place extremely remote in the…read moremost peaceful, relaxing and wonderful kind of way. The service staff is extremely friendly and wanting to accommodate you in any way. The rooms are simple but comfortable and charming. They provide activities everyday which are highly recommended. The tour guides help explain history, social nuances and fun facts. The drives can be long (an hour one way) but are definitely worth it. They range from kayaking, ruin tours, city exploration, swimming in sink holes etc. They have surprise events sprinkled in throughout! This seems to be a more local Mexican destination vs international but I liked that. It felt special, authentic and unique from other Mexican resorts that cater to more partying and alcohol. Highly recommend!

Pets are allowed in the pool, restaurant, and vehicles without restriction if the guest pays the…read morefrontdesk workers enough, even if you are allergic. The frontdesk workers make you miss the activity rather than restricting the access of the pets. The people who plan activities assign everyone the same ones regardless of any dissability of the guests. Your only option is to miss those that you cannot be a part of, even though that's the supposed "value" of the place. Do not come!

Decent price with friendly service and clean pool area with beautiful native plant life growing! La…read morePalma restaurant in hotel has very good food from tostadoes, palettes, fruit trays, and fruit shakes!

This is where I decided to spend a couple days while the "concrete dries". Lol. This is an absolute…read more touch of class . All of the photos are accurate and true to form. I will be definitely returning here while I'm in Central America.

Beautiful hotel and bungalows, excellent service, even the hotel restaurant food is very good. The…read moreview from of the lagoon is stunning too. The only downsides are hot water is spotty and takes FOREVER, and our phone and a couple outlets didn't work. Other than that, everything was great!