Be sure to call them, text them or email them right back or they just may choose (without telling you) to move on to other projects while you drive yourself crazy trying to follow up with them to give you the time of day. Even after we had given up on them and simply asked for info on the equipment they had installed (so another company that actually returns calls could finish the project) they were still radio silent. Mark my words, they will respond to this review and completely deflect any responsibility, blaming the customer and the person who referred us to them. Unbelievable. Worst customer service experience ever. read more