Saved our Bernese Mountain Dog! I cannot say enough about our wonderful experience with Green Acres. We frantically brought our very sick dog in to be seen, and they quickly diagnosed a bowel obstruction. They presented us with our options! Sable had successful surgery a few hours later! We are so grateful that they saved her life. They took amazing care of her. We were also very pleased with the way they interacted with us through the ordeal. We are very grateful!!! Thank you for your expertise Dr Bernat, as well as the wonderful vet techs and support staff. You are sooo appreciated! ....The Hosken Family (We did not know if Sable would get through this. We are so lucky to have had a happy ending. I felt compelled to write this because if it had turned out differently, we would still be so grateful for the overall compassionate care and skilled efforts of all involved) read more

See all

I brought my dog in head a use he was having seizures and has never has them before, they took my dog in the back and they said it was like $600.00 right now. They gave him medicine, I brought him back so they could do bloodwork, a that was close to $1000.00 for that trip. Now I dont drive and I asked for another script so IQ can het it at my pharmacy, they gave me 15 days worth and told me that if I wanted more I had to bring my.dog.in to see them.THEY ARE HOLDING MY DOGS MEDICATION HOSTAGE. where he could die. Not on!y that if I got the pills from Green Acres they are $41.00 , my pharmacy? $15.00. That is why I am complaining and giving them a bad review, Prices are to high and they mark their prescriptiions by 100% . They care only about money, it's wrong!!!! read more

Out of town emergency with seizing dog and their 7x24 emergency service was invaluable. They were very caring, worked as a team, knowledgeable and communicative. Dr. T was great! read more

Our 6 year old cat died 12 hours after visiting Green Acres due to aggressive fluid dosing. Long story short, we paid a lot of money to accelerate our cat's death. There are over 500-1000 reviews of negative experiences here. The reviews are pretty sickening and it is scary this place is still open. Please do not take your pet here. Your animal is treated as a business transaction and money is the top priority. I urge anyone that has had a bad experience here to reach file a complaint for review here: https://www.op.nysed.gov/enforcement/professional-misconduct-enforcement and https://ams.aaha.org/eweb/dynamicpage.aspx?site=aaha&webcode=praccomp&mode=search read more

Green Acres saved my dog, Moncho. My husky got into my other dog's anxiety medication and ate about 40 pills. I truly didn't think he was going to make it. He spent four days and four nights in the ICU there, and the staff and doctors were absolutely amazing every step of the way. They never seemed annoyed by my constant calls. In fact, they called me regularly with updates. They were in constant communication with poison control to guide them through safely treating the toxicity. They also understood this would be expensive and discussed cost-saving options with me -- without me even asking. When it comes to my dogs, I'll pay whatever it takes, but that meant so much to me. I'll be honest -- I was scared to bring my dog there after reading some reviews. But my experience was completely different. Losing a pet or seeing them sick is heartbreaking, and I think sometimes reviews are written from a place of fear, grief, or frustration. What I saw were doctors and techs who truly care about animals and chose this field because they love them. I didn't think my dog would ever come home -- but he did. And now he's back to his normal self. I 100% recommend Green Acres if your pet is sick. Thank you to the entire staff and doctors -- especially Dr. Harock -- for saving my boy and taking such incredible care of him. We are forever grateful! read more

Green Acres Veterinary Center - Veterinarians Near Me - Tonawanda, New York

I took my dog into Green Acres EMERGENCY office. She was crying in pain. We paid the $200 emergency fee. We waited 2 hours and 45 minutes for the vet!!!! And he just talked to me - did absolutely nothing. No sorry it took so long, it was like routine! Said he would get a urine sample to check for a UTI. But first, he had to get me paperwork to fill out approving the charges. I asked if he would be 'right back'? He said yes. I waited 15 more minutes - and he was nowhere. We left with my dog in pain after 3 hours. Nobody cared. Now seeking somewhere else to go. Horrible! read more

PLEASE DO NOT TAKE YOUR PET HERE!!!! It has taking me a week to be able to explain what happened.. my best fur kitty had had liver issues several days before and was being treated at Buffalo Feline Hospital. He had a feeding tube in, on a Friday. It was ok Saturday. By Sunday he wasn't himself, he vomited the feeding tube up. So off we went to this place cuz it was the closest to us. Even after being warned not to go here by my sister in law. But he needed help now. We got there at 5pm, got in a room relatively quickly. Thats when things went wrong. It took over 2 hours in this extremely cold room. My buddy was not doing well. We came to the conclusion we were going to put him down. He was just staring out in space. He was tired of fighting. FINALLY the doctor came in, he was pretty lifeless at this point . She left, got another girl to put catheter in. He was really down for the count after that. THEN a girl from the desk came in needed payment. MY CAT WAS CONVULSING IN FRONT OF US! Nope they want to talk about his cremation and shit. INAPPROPRIATE like WTF!!!! I give my husband our credit card and goes to pay for everything. In the meantime he is convulsing and he finally took his last breath in front of me. WHERE IS THE DIGNITY FOR MY BUDDY!!!! The doctor was now seeing another patient and girl had to go get her after payment was done.. doctor came in with the shots. I SAID YOUR TOO LATE!!! The audacity of this place, they have no dignity for your loved pets. Sorry for being so detailed but you have to know these people didn't give a flying hoot. I just wanted my buddy to stop suffering and you people COULDN'T EVEN GIVE HIM THAT. I WILL NEVER EVER STEP FOOT IN THAT PLACE EVER!!!! Also after you charged me these ridiculous charges, then you had to REFUND the money. Make sense of this.... read more

Wait and wait and wait... Literally for hours. Everything they do is an hour wait or more. To see doctor. To get estimate for option 1. To talk about option 2. I'm not sure why they drag it out so bad, show no concern for getting you out of here. I do not recommend at all. Technician and nurse were both very cold too. Others nice but unless you plant to spend the day there, strongly do NOT RECOMMEND. They show no consideration for people or their time!!! Terrible. read more

Dr. Gerard saved my puppy of only 9weeks and 2days from a Tape worm infestation.. he would have died had she not taken on his case. He is coming home today.. I'm more than grateful to Dr. Gerard and the staff that cuddled my Cannoli while he was in their care and loved him while he was fighting for his life.. Thank you.. read more

They saved my 7 year old dog Boz's life. He was vomiting a few times the day before I noticed blood in his stool on a Friday morning. I immediately took him to the ER that Friday morning. They quickly diagnosed Addison's Disease and started treating his illness. He came home that following Sunday & within 2 days he was his normal self. I only wish they were a little closer to my house but they are the only ER I would ever use again. read more

I brought my senior cat to this facility on 2 separate occasions, one of which was his euthanasia when he had succumbed to end stage kidney disease and his regular vet was not open (outside normal hours) Both occasions had the potential to be extremely traumatic but I cannot express how kind, compassionate, professional and empathetic every single staff member was. And this made a WORLD of a difference in my experiences. I must focus on his final appointment, my cat became very ill unexpectedly. I was in denial when I brought him in but knew deep down that it was his time. The staff at this facility treated him with the utmost dignity and compassion and ran every possible test to make absolutely sure we could walk into this decision knowing it was the right one. Even at the point of euthanasia, the vet performing the procedure took my cat's mental wellbeing into account. He waited until my cat was calm and peaceful to approach him and inject the medications because it was equally important to the vet that my cat's final moments were kind and loving. Writing this has brought me to tears but I can say with absolute confidence that my cat and I were able to make the best of our final hours together with the help of the Green Acres staff. Thank you for all you do. read more

Green Acres Veterinary Center - Veterinarians Near Me - Tonawanda, New York

They don't care about your pet only your money They will guilt trip you into paying ridiculous prices for things that aren't even needed Long story short they killed my cat and I'm in debt 11k read more

Had a followup and got charged double the standard prescription cost for an appetite stimulant. There needs to be a law to stop price gouging by veterinary practices. It literally prevents adequate medical care and qualifies as animal cruelty. read more

So happy that this facility exists and it is only about an hour drive away from Rochester. While we still await the opening of our new emergency veterinarian facility, I can't say enough about the staff here and the veterinarians. We brought our beloved dog Betty here for emergency service, and while she passed away While we were here, it was incredibly important for us to know that we did all we could to help her. Thank you, Green Acres. read more

I was referred to Green Acres because my foster kitten needed a CT scan, but the communication throughout the entire process was extremely disappointing. The first issue was scheduling. I was told--and have a text confirming--that the CT would happen at our first appointment. When I arrived, I was informed it was only a consultation and the kitten fasts in case the CT was available. I was charged for the consult, and not all of my questions were answered. I requested a call from a manager but never received one. At the next visit (for the actual CT), I spoke with the manager in person. She acknowledged there were errors on their part, she never received my message, I was provided a small credit, and assured me the communication issues and incorrect text messages would be addressed. For the CT itself, I dropped my kitten off at 7 a.m. as instructed. I was told the scan images would be reviewed that same day by a third party. At noon, I was told the kitten was being prepped for the scan, but at 4:30 p.m. I spoke with the vet--who said she never performs scans before 4 p.m. and he was would be going in soon. Yet another miscommunication. Later that evening, I was informed the scan was complete and that a polyp had been removed. I picked up my kitten at 10 p.m. and was told results would be available in 7-10 days. This was confusing because earlier I was told the scans were reviewed the same day by the third party but I did not the swab would take longer. Once the results came in, I spent a week playing phone tag because the vet calls from a restricted number and offsite location, making it impossible to call back directly. I missed two calls and called back within 5 minutes each time and apparently only the vet can release results. Then I received the email with the results that left questions on what the next step was so I left another message. I finally getting some clarification. From the time to the first call to the last call it was 7 days Lastly, I requested copies of the CT scan records. The first set I received contained only two images, not the full scan. I have placed 2 requests and we are on day 6 with no response. While I'm very grateful my kitten is doing well, the overall experience was extremely frustrating. The repeated miscommunications, delayed responses, and lack of clear process made what was already a stressful medical situation even harder. I hope Green Acres improves their communication and follow-up so future clients don't go through the same experience. 10/30/25: I did receive a call today from Christa to address my concerns and she listened and did make sure I received the images. I will say I had to deal with Dr. Toth and the emergency department recently for a different cat and had a wonderful experience. read more

This review is for Dr. Karson, the neurologist at Green Acres. 10/10 would recommend. Pet owners in WNY are extremely lucky to have another neurologist locally. Orchard Park's specialists book up quickly, and the other closest options are either out of state, or several hours away, which was not feasible for our family. Orchard park emergency vet was unable to see us as their neurologist was booked up. When my vet mentioned that Green Acres had a new neurologist on their team, it was a great relief. My dog has had chronic back issues and suspected IVDD that was worsening and becoming a paralysis risk so we needed care fast. We knew we wanted a MRI and to discuss what our options were after imaging. Green Acres took us in as an emergency and we had a same day neuro exam. We were encouraged to pursue imaging by Dr. Karson and her tech Mathew. Both were compassionate and supportive and clearly explained the process. We were quoted for the MRI with or without surgery, so they were very transparent on that front. The high end quote was very reasonable. The MRI occurred just a few days after our initial consult. Dr. Karson called while my dog was still under anesthesia and said she found 2 problematic discs in my dogs back that were compressing her spinal cord. She was confident that she would be able to help my dog with surgery, but also explained the risks associated. While we did not feel pressured to do so, we decided to move forward with surgery. After a 4 hour intensive procedure, they hospitalized my dog overnight to monitor her and provide pain management. We are 2 weeks out from and my dog is healing well. This is a major surgery with a long recovery, but we were well educated by Dr. Karson and Mathew on what that would look like. We ended up paying less than the high end of our quote. The urgency and transparency of the care that we received made us feel that they truly cared for my dog's well being. We hope that this review helps other people in the community who may need a neurologist for their pet. read more

Price gouging on end of life services/Cremation! A procedure/service not even preformed Same day or in office!! Denying grieving Families the Return of their Beloved pet due to Inflated costs. I believe I was quoted $500 for my hedgehog to be cremated and returned to us?!! Or I could pay $200 for him to be cremated with a herd of other animals ...and disposed of wherever? Absolutely Absurd!! It doesn't even cost that amount for a small dog...these days!! I was definitely taken advantage of and ripped off! read more

I would give zero stars if I could. ‼DO NOT GO TO GREEN ACRES‼ It was a holiday weekend, and I tried three different emergency vets for a life-threatening issue with my cat. The first three didn't have the doctors or availability to handle the situation. My only hope was Green Acres. I brought him in, and they refused to even see him until I put down a $750 deposit. They took my money and brought my cat to the back. After waiting two hours in a freezing cold room, someone finally came in -- not to talk about his condition, but to talk money. I asked if they had started anything yet, and they said no. Then they began discussing cost. They said they "did their best" to come up with a quote I could afford, and that they "dipped into a fund" to help cover what I couldn't pay. They finally began treating him after three hours -- even though he was already in critical condition: hypothermic, with low vitals (what they told me while discussing payment) i wasnt able to see him at all since checking in. They performed surgery and then called me to pick him up before the anesthesia had even worn off. When I got home and got a better look, I took him out of the carrier. The surgical site was bloody, his fur was dirty, and he had pee stains on him. He was completely out of it, so I made him comfortable, kept him warm, and let him rest. In the morning, I checked on him -- and he was gone. I hate this place. I had a terrible feeling the moment I walked in, but like I said, it was the only vet available with a surgeon for the procedure -- a urinary blockage, which is quickly fatal if left untreated. They made me wait three hours and made sure they had my money before doing anything. And even then, they did the bare minimum, neglecting many treatments and half assing his care. When I called to tell them he didn't make it, they suggested I bring him in for a batch cremation -- where I wouldn't even get his ashes back. Just toss him in a pile with all the other animals they've neglected. The last time this happened to him, I paid under $600 at his regular vet. This place quoted me $7,000 for the same treatment. They charge $80 just to take a blood pressure reading. And no, they dont have payment plans. This place is the lowest scum of society -- preying on people who love their pets. I lost my best friend of 11 years because of this money-hungry, heartless factory. Fuck them -- and fuck every single person who works there for allowing this kind of greed and predatory practice to continue. read more

They do not care about your pet. They just want your money. Have taken multiple pets here, always leave with an insane bill and the cat still being sick. read more

Everything could improve, this place sucks, it's a giant money grab and they do tests that aren't necessary for your pet. Nobody is nice there. 0/10 recommend read more

If I could give a 0, I would. Staff was extremely dismissive at my visit. My dogs symptoms got worse over the next two weeks because of it. They also breached confidentiality. So unprofessional and a complete waste of $200. Absolutely shameful. Don't waste your time and go elsewhere. read more

I went in with my cat who seemed very sick. They charged me for just about everything they could (pay before they treat) after a few hours they said "he's a perfectly healthy cat except he had crystals in his urine. No big deal" they gave me meds sent us home and he died two days later. read more

200 dollars just to tell us they dont know then dared to ask for 1.5k dollars more. Wont even give the suffering cat pain meds. Only care about money not pets read more

This is the second time that I needed to bring in my Labrador Retriever (a search and rescue dog for New York State) for an urgent medical problem. From the moment we arrived, the staff were compassionate and very professional. In a very stressful situation, their calm confidence and thoroughness made all the difference. I am incredibly grateful for the outstanding care that my dog received (again) and would highly recommend this clinic to anyone needing emergency veterinary services. Dr. Gerard (internal medicine) was extremely knowledgeable, took the time to explain everything in a way we could understand, and treated our dog with genuine care and respect. read more

I absolutely love it here. Being here means you have a sick pet. The staff is so warming and comforting Dr. Howard is the best. He is so friendly. He takes the time to go over everything. You can tell he loves his job and our pets! He is very thorough. The building is clean and spacious. I am not in the business so not sure if the fees are in line with others. It is $176.00 just to be seen, I will say I walked out with an 1800 bill, but to get through treatment and treatment plan for my fur baby, any price I would pay. read more

I would give zero stars if I could. These people are professional con-artists. I would not advise anyone take their pet here unless it was a dire emergency and there were no other options. My dog was throwing up several times and shaking. When I called my regular vet they were unable to see her the same day. Unfortunately, without doing enough research I brought her to the Green Acres emergency vet. They charge you 186.00 up front just to walk in the door. Then they charged an additional 2,000 for some blood work an IV and X-rays and to be admitted to their "ICU". They sent us home and said they would call with an update. Before the doctor called me to update me the front desk staff called to ask to go over an estimate for additional treatment and tests that were unnecessary and exorbitant costs. I asked to pick her up and take her to my primary vet for a second opinion. Beware if you go to this emergency vet and get a second opinion because they prey on people who are in distress with sick animals. read more

They are only interested in how much money they can squeeze out of you for your pet. They are super expensive and uncaring to say the least. I would not take a dead dog to them!!!! read more

I had an incredibly disappointing experience at Green Acres Veterinary Center in Tonawanda, NY on Thanksgiving Day. My Vizsla, a well-cared-for and health-tested AKC Grand Champion, was lethargic and unable to walk properly, so I brought her in for evaluation. While the front desk staff were wonderful and supportive, the veterinarian was not. Instead of approaching the situation with professionalism and care, the veterinarian I saw immediately berated me for not having her spayed--without asking any questions about my knowledge, background, or responsible breeding practices. He made an alarming statement about possible "pus in her uterus" before any examination or blood work was even conducted, attempting to pressure me into unnecessary medical decisions based on fear rather than facts. After running tests (which he convinced me to do despite my dog's vitals being normal), he diagnosed her with pancreatitis and insisted that I had to admit her, claiming I wasn't capable of administering her medications at home. He even went so far as to say, "She could die from this" if I took her home. In an already emotional state--worried about my dog and facing my own surgery the next day--I felt pressured into agreeing. Later, after a shift change, a different veterinarian told me that my dog did not have pancreatitis and that other explanations for her test results had not been considered. My dog was stable, eating, drinking, and never vomited--contrary to the first vet's dire warnings. Despite this, I was still encouraged to proceed with more costly tests while I was literally being prepped for surgery. In the end, I spent over $8,000 for hospitalization and tests that ultimately confirmed my dog was fine. If there had truly been a serious medical issue, I wouldn't hesitate to pay whatever was necessary--but I now firmly believe that the first veterinarian was more interested in maximizing the bill than in my dog's well-being. He used fear-based tactics and a rushed, judgmental approach rather than calmly discussing my dog's condition and realistic options. This experience felt manipulative and predatory. I cannot recommend this clinic based on my encounter, especially for those in vulnerable emotional situations. If you find yourself needing emergency care, I strongly urge you to ask questions, get a second opinion, and stand firm against pressure tactics. read more

This emergency vet service was the worst experience ever. The priority here is clearly money. Immediately you are charged $165 just to walk in the door. Which is completely fine. Then you are charged again just for the "diagnosis". I was charged $1,800 that time, which was basically for an x-ray and some IV fluids. Then again charged you are are charged for the "treatment". It was another $500 in my case for an enema and some medicine which they claimed my cat would have to be on FOREVER. Extremely misleading and predatory practice to make THREE different transactions. The cost was exorbitant. It's clear that your staff has been informed not to react to the shock of costs to clients. There's zero compassion and mostly dead stares when talking about cost. They push the Care Credit card, which I had to get. In the end, there's just no way to justify $2,500 for a constipated cat. Yes, that was his diagnosis. And the most insane part is that they recommended he stay overnight which was quoted as an *additional* ballpark figure of $3,000!!! To watch my cat take a dump. They claimed he would be sick and have diarrhea from the enema, nope never happened. He was totally fine and the medicine they said he'd have to be on forever? Not necessary one single bit. He's completely fine. A quick look at the Google reviews show many have the same issues with price gouging. I am just supremely disgusted at the whole thing and I just could never, ever recommend this place to a single soul. Please don't bother with the canned response, it just makes you look worse, if that is even possible. read more

We are appreciative this 24hr vet exists and they were able to keep our dog alive. With that said, they overcharge horribly, resulting in them needing to give us a huge refund which took weeks. They also said they would send our records to our normal vet and did not. The vet called the night before our follow up appointment, the day of our appointment and still no records in time for our appointment to work on a treatment plan for a life threatening illness. read more

This is a business for profit, plain and simple. I've been coming here on and off for 5 years because every time one of my dogs has an issue it just happens to be after hours or on the weekend. It's the only 24 emergency vet in my vicinity. $200 to walk in the door. $900 for X-rays. Another $300 for a splint. A SPLINT! They quoted me $10,000 for a surgery. Within 30 minutes I was in contact with another vet in Corfu via a friend who said it's possible just to cast the leg. If surgery is necessary it should cost HALF of what green acres quoted me. Honestly the staff is always really nice and professional, but whoever owns this place is a criminal. read more

I am so grateful that they provide emergency veterinary care after hours and on the weekends. They have been able to take referrals from our clinic when all other hospitals were deferring. The staff and Doctors at LVC appreciate you all so much! read more

Rip-OFF. Place needs to be shutdown. They want to board your animal for as long as possible to rake in their outrageous boarding fees.

Brought my sick kitty there, they went above and beyond and helped her. I got a diagnosis finally that I've been searching for for year. 10/10 staff and facility. I contemplated switching to them but they work with my vet already so I just go to them for emergencies. read more

I brought my dog in because he threw up 4x in 24 hours and his regular vet was closed. I wanted to make sure he didn't have a blockage or something serious. It was $200 something to "get him in a room". There, the doctor said that he was breathing slightly heavy and a bit dehydrated so he wanted to give him some fluids and do blood work and an X-ray. Okay, fine. I paid the additional $1700 something as they took my dog to get him his fluids while he waited for X-ray. I couldn't be with him, so we were told to wait at home for an update. (I later found out I couldnt be with him because 'giving him fluids' meant admitting a perfectly healthy dog to the ICU for an IV). After not hearing from them for awhile, I called them 2 hours later, when the doctor told me he likely had pancreatitis, but didn't know for sure and would need to do an ultrasound, give him all kinds of medication (including human adult size doses of methadone and gabapentin, to a 40 lb dog with no clinical indication to do so). He also supposedly had a UTI but would need to send out a sample for specialty testing as well. None of this sat right with us so we said we were coming to get our dog. Once there we were put in the room and given 2 quotes. One for an overnight stay in the ICU with an ultrasound and a whoooooole bunch of meds totally around $8K. The second was a $1500 quote for a bunch of medication as a take home plan. We declined all this and were told it wasn't recommended and we were leaving against medical advice and he was so uncomfortable. We practically demanded our dog. He was brought in the room happy to see us and not acting in pain at all. You could smell his expressed anal glands very strongly, and his whole left forearm was taped where they "gave him IV fluids". Once we took that off we found a ridiculous chunk of fur haphazardly shaved unevenly with irritated razor burned skin. The following morning I followed up with our regular vet with his X-ray and blood work in hand. There, after a standard exam, we were charged an office visit and given an anti nausea medication totalling $60 for his mild discomfort. No pancreatitis, no UTI, no need for the totally absurd ICU admission, painkillers, nerve blockers, acid reflux meds, I could go on... I was also informed they have been known to do these types of things, and we are lucky we got him out of there because they would have tried to keep him the whole weekend doing unnecessary testing and charges. They work on commission. That little fact made everything make sense. Everything that they put my dog through was entirely unnecessary, and downright cruel and disgusting. After reading numerous other reviews with similar experiences, and even some where their beloved pet unfortunately died from the actions of this place, my heart is broken. I had to tell our story too. This place should be shut down. I have no problem being a Karen and commenting on every platform possible if it helps save one animal from their dangerous, predatory scheme. read more

My poor girl was so sick. It's always so scary when your pets are sick and scary to take them to a vet that you don't know. This was my second time coming here and both time Dr Harrack took care of my girl. She was wonderful. Exceptional doctor. Gentle and kind with my girl. Explained everything very well and helped me to make a good decision for the treatment plan. Truly would recommend. read more

People are very nice there doctor seemed knowledgeable and helpful. It was difficult with 2 cats both nervous and could not get the blood work or really even examine one of them. Hopefully next visit goes better read more

DO NOT GO HERE!! After checking out my cat they let me go home with him saying he would be fine until they did some further inspection. Later that night he was dead, don't go here their negligence is why I won't get to see my cat anymore. read more

Dr Howard and Dr Haley are the finest vets we have brought our pets to. The front desk staff is kind and considerate of our feelings and emotions. Green Acres is very lucky to have such high quality vets. They save our Lissy's life. read more

Came from Rochester's on weekend. Huge operation with many people standing around. Lots of waiting. Vet was nice and helpful but it is a money making operation that preys on pet owners emotions. Many changes on itemized bill could be hardly justified Never got good info or substantive treatment or recommendations just keep for observation for 1800. Add on Took my baby home after 1200.00 charges. This place owned by corporate and makes money by recommending additional tests and treatment regardless of state of illness. Prey on emotions of owners inhumane and unprofessional Once you don't want to pay for anything more then security guard comes out and escorts you out. read more