I used Steve's services for the first time last week. When I returned from my trip, my cats were…read morehappy and well-fed. I knew they had been well cared for since they acted as if I had never been gone at all. I would recommend Steve to anyone who needs pet care.

Steve was a blessing for us! He brought peace of mind to us as dog parents! The care was impeccable…read moreand we loved the pictures and updates while we were away! Could not have asked for a better person to care for our dogs!

Animal Inn is a top notch kennel providing all facets of animal care including daycare, boarding,…read moregrooming, and training. Everyone on the staff is kind and caring and has your pets best interest at heart. We would highly recommend them! Harry and Berdie's parents

We've left our little ones with Animal Inn Pet Resort and Spa several times now. I can't give them…read moreenough stars! They have taken tremendous care of our dogs. I really appreciate that they require proof of fecal and vaccinations in their effort to provide the most healthy stay possible for the animals being boarded their. One of our dogs is on a boatload of very critical medications for pain relief and inflammation for a very bad back problem that surgery did not correct. The staff there are very conscientious about giving meds and making sure that food is offered in the correct amount. This last stay the staff kept in close touch with me because one of our pups decided not to eat very well. I can't begin to say how much I appreciate their communication with me about my dog's welfare while staying at the kennel. I also love that they have a variety of different kinds of kennels (if you can call them that!). My dogs stay in a suite with a bed, couch, TV and classical music to help calm them. Just fabulous!! I love getting the photo updates and the reports on how they are doing while I am away. I appreciate that, depending on your dog, they can participate in group play or have playtime all to themselves if they aren't a big fan of party time. (My dogs don't play well with others! LOL). The Resort offers activities such as brain games to help the dogs pass the time. My dogs love it! Each time I have picked up my dogs they are happy, clean, and healthy. Staff there are friendly and seem to care about the dogs left in their care. Expect to pay more for this level of service! And don't complain about the cost! Dogs are family. It's worth every penny to know my dogs are being loved on, cared for and pampered while I am away.

They treat the dogs like family. My dog comes home relaxed and tired in a good way! Pick up and…read moredrop off is super easy.

If I could give zero stars I would. I am so disappointed in my experience with them. My dog was at…read moreDogtopia in Maplewood for 2hrs. I get a phone call saying my dog has a small cut on her head and that everything's fine. I go pick her up and find a large laceration on her head and once I got home I found a puncture wound on her side that my vet confirmed went down to the muscle tissue. The Dogtopia manager told me that she did not clean the wounds she used a non-antibacterial non-scented baby wipe and applied ointment. This is going to trap bacteria in and a wound this deep can easily get infected especially in an environment with lots of dogs. Their staff "doesn't know what happened". They will not share any of the surveillance footage. They only offered to pay the vet bill once I threatened to take legal action if they didn't. I have worked at dog daycare's prior and we had never sent a dog home with injuries like that and no idea how they happened and no explanation. They tried to tell me that she hit her head at first and it was a small cut and upon inspecting her it is a large laceration all the way through the skin and I discovered the puncture wound because she was licking it once she got home and that goes down to the muscle. It blows my mind that they downplay it so much and will not share their surveillance video. They are clearly not watching them/keeping rooms under control. I would never feel comfortable allowing them to watch my dog ever again, they are not taking safety as a priority. If you're understaffed you need to stop taking in dogs at a certain point so that staff members can actually maintain a supervised and controlled environment. My vet said either staples or stitches so I went with staples because they are a little over $300 versus $900 for stitches. It took me threatening my legal team reaching out to them for them to even refund the cost of a half-day charge when she was there for two hours before I picked her up because of injury. I had to push even more to get them to pay the vet bill eventually. The only reason I had my dog there is because I was hit by an SUV and was physically unable to take my dog to burn energy as she is just over one year old. So now not only am I trying to heal my broken wrist and fractured knee, but I am also tending to the staples on her head and her ribs, antibiotics, pain medication, and anxiety medication. My dog is so playful and sweet, absolutely loves people and absolutely loves other dogs. It's going to absolutely crush me if I see her confidence or friendliness extinguished in any way from this experience. Update in regards to their reply: they have my email address have not sent me any solid explanation as to what happened still. I have so many doctors appointments, phone calls with my lawyer, and I am trying to rest ice and elevate myself and now take care of my dog on top of all that. I don't have the time to sit on the phone with you while you tell me that you don't have an explanation, in different words nine times over. Reply to my email when you figure it out and if you can't figure out what happened, shame on you. You shouldn't be running a dog care business.

Our dog has been to paws unleashed twice now and loves it. The staff is so nice and good with the…read moreanimals. Our dog comes home tired from playing. Fair price for all they do. I am just updating this review. Our dog Mollie spent the night and came home tired and happy. She looked great and I think she wants to go back. Staff is so good with her.

We've recently started taking our dog, Bella, here. First of all, the facility is MASSIVE. They…read morehave 9 spaces total, several outside (I want to say 2-3?) and the indoor spaces are made for different size dogs and energy levels. The facility itself is very clean, brightly light and spacious. The staff are also very friendly and kind! I appreciate how they can give me specific info. A note: they don't do early drop off or late pick up (but the hours are excellent and I've dropped off my dog at 6:30 and picked her up 11 hours later) for daily doggy daycare. Highly recommend!

Our dog simply adores Laura. He waits for her and is excited and openly affectionate with her…read more Laura is punctual, reliable, and great at addressing behavioral problems with patience and forbearance. She is great at teaching him.

From the owner: Complying with your employer's return-to-office (RTO) mandate? Temporarily sidelined by an…read moreillness/injury/medical procedure? Or maybe you're just planning a trip and don’t want to board your pet? We offer affordable dog walking, pet sitting, and drop-ins (for cats and other animals, too!). Choose Best in Class Pet Care for compassionate care in the comfort of your home.

UPDATE (9/24/2024): I had a good chat with the owner and it sounds like changes are being made to…read moreaddress the phone, tech, and work culture issues. The situation was described to me as the perfect storm. I'm glad to hear that my unfortunate experience might help others after helping to identify things that weren't working. Again, my dogs were well-cared for thankfully. ORIGINAL POST: Poor service, poor communication, and concerning practices. *This was my experience as a first (and last) time customer. My dogs seemed ok but I was not impressed.* NOTES: - Only one person is vaguely trained in the computer system (new as of 9/2024) - I was almost charged double because of the lack of system training. - The Sunday pick-up window ends BEFORE 11am. - There is no way to contact anyone outside of "business hours". - The manager does not have access to all dogs (from how it sounded. I was told upon pickup that the manager conveniently came back from out of town at the exact same time and didn't have keys on her). PRO - accepts last minute reservations - reasonably priced (if not charged twice) MY EXPERIENCE I had a last-minute trip come up, so I was grateful that I could get my dogs into boarding from Friday afternoon to Sunday morning. I received a call the day before drop-off to confirm our reservation. Check-in was when things began going downhill. Apparently there is a new computer system, so my dogs were not on the same invoice and I was informed that my card would need to be run twice to make sure both invoices received payment. Slightly inconvenient but whatever. Until I was informed that I would be charged for 2 dogs and 2 nights twice, doubling my payment. It took 3 people explaining that ($43+$39) for 2 nights charged twice was $300+, not $175 total. We had to completely redo the reservation before everything was settled. The worst part of this experience was the pickup. I was told to pick up between 10-11am. I hit traffic on my drive and pulled into the empty lot at exactly 11am. I got out of my car after rearranging luggage at 11:01am. I checked all doors to find them locked with no one inside or on the property and proceeded to call the website number to leave 3 separate messages at 11:03, 11:05, and 11:09am. THERE IS NO AFTER HOURS LINE AVAILABLE. The only person I could find on the property was a handyman who proceeded to call the manager. When the manager arrived around 11:15am, I was told that everyone is on break and no one would be back for a few hours (3pm was the earliest time when people would be back in the office based on what the manager told me), so I had to come back at 5pm. According to the manager it was my responsibility to call and ask them to stay "late" even though I was not told that this was the case during check-in. When the manager asked which dogs I was picking up, she immediately responded with, "Yeah, I don't have the keys to their kennel." I have boarded my dogs in Indiana, Missouri, New Mexico, Arizona, Colorado, California, and Nevada. I have never been told that it has been my responsibility to make sure that I call to make sure workers are available during "open hours". Nor have I been told that the manager didn't have access to my dogs. That concerns me when my dogs have no one with them and the two people I could find don't have access to them. I understand that I arrived at the end of the pick-up window. I was more disappointed by the fact that I had informed them of my pick-up time, did not receive a call about changing that time, and there was no humanly way possible for the entire place to be locked up and vacated by 11am while staying open during posted hours.

Michelle and the rest of the staff do a great job taking care of our dog, We have taken our dog…read morethere for 9 years now and he is always excited and happy to get there. The facility has a lot of space for the animals to exercise and the have indoor and outdoor options for the dogs to run and play around. Place has always been clean and they have been very flexible and accommodating of our needs. All overall we have gotten a positive and wonderful experience with them.

always have excellent service. Staff is very friendly. Can get tough to get an appointment but they…read moredo reach out ahead of time to get you one. Been with them for a few years now and have no issues

I recently had to euthanize my dog Clarabelle of 16 years. She had lived a long and healthy life…read moreand that was in part of the excellent care she received from Hudson Road Animal Hospital. On the day we sent Clarabelle to the after life, Hudson Road staff could not have been more compassionate, caring and respectful to Clarabelle and our family. The minute we walked in the clinic they placed us in a room with low lighting, soft music and a comfortable blanket on the ground. We were informed about every aspect of the procedure and many times we were asked if we needed more time before each step of the procedure was completed. Clarabelle was given a sedative and we all had time to say our goodbye's before it started to take effect. The Vet Techs came in a few minutes later and started the IV and a few minutes later the Veterinarian came in and sat on the blanket with Clarabelle and gave her the final injection. It did not take long and Clarabelle was not with us any more. The Vet walked us through how the respiratory system is shutting down and we might see some agonal breathing. As we left the room the Veterinarian stayed with Clarabelle until we all left. Thank you to all the staff at Hudson Road Animal Hospital for the care you give our pets while they are alive and the compassion and care you give in death.

This is a mixed review. We adopted a dog from a shelter and I wanted him to have training. I called…read moreand spoke to someone on the phone and enrolled him in beginner basic obedience. Called and paid over the phone and emailed Vax records. The night of the first class. My dog growled and barked at other dogs and was pulling as I restrained him. The worker sprayed him. More dogs arrived and same issue. We only had him 2 weeks. The trainer said our dog is not a good fit and we could call and get a refund and do private lessons. I cried driving back home thinking either I am a failure or my dog is. They did handle this properly and discretely. I did get a refund.

First time boarding our puppy. I am so thankful for Rio Gran and their flexibility for a pretty…read morelast minute booking to board louie before my wedding. The staff went above and beyond washing his paws off before we picked him up. We know he was well loved as he fell asleep sitting up on the card ride home and every nap after that he was running in his sleep. Louie says thank you!

If I could leave less stars, I would every time I call their employees answer the phone frustrated…read moreangry like I'm bothering them. I just called to get a quote for two weeks. Boarding and the Sammy answered the phone and abruptly told me $60 a day very short and very nasty and then expected me to figure out what the cost was where I've called other places, and before they were happily giving the total cost for the told very abruptly that I had to do a trial for three days which I understand, but the way she was with me and so I couldn't imagine her watching my pet or being anywhere near my pet. I would rethink going to this place for any of the every time I've called. They have been nothing but nasty and very unprofessional and overcharges. I go to Hound Dog pet hotel. They are way cheaper and way I would never never never go there. Do not go to this facility as they are unprofessional and nasty. are fake as well.

The grooming has been the worst cuts we've received and the customer service leaves a lot to be…read moredesired.

Sues was doing our dogs when I was growing up. Now a dog of my own and I just happened to find her…read moreAGAIN. Still grooming dogs but a different location than she was yrs ago, I was so happy to find her abt 6 months ago. She's the BEST and just a really great lady. N my litl yorkie Thunder loves her too. Im actually trying to get a hold of her now to bring him in again to get all PERRRTY!!

I brought my 2.5 year old pup, Luna, to Sue's for a bath and nail trim. I was able to give her a…read morecall an hour before to make an appointment. It took about an hour for the grooming. Sue was prompt and gave a quick status report on how Luna did. It was clear that she has many "regulars" which is always a great sign. I'm pleased with her work and would recommend!