I have been coming here for the past two years. Initially, I loved it and would have rated it five…read morestars. However, I'm not sure what has changed since then. They have removed several services, including upper leg waxing, back facials, and even extractions during facials.
Last year, I had a great experience with a facial, so I purchased their "4 for $40" facial promotion, which I was excited about. After that, I booked several appointments, but they were repeatedly canceled. Every time I tried calling the school to reschedule, no one answered or returned my calls--this happened multiple times. Eventually, I had to go in person to schedule an appointment, and I finally secured one for the next day.
During my facial, I was asked four times to confirm my identity. Then, I was suddenly told that my facial package no longer existed. They asked me to provide a bank statement as proof of purchase, to which I responded that I had bought the package last January and it should be found in the system. The staff member then informed me that facials expire after a year--something I was never told when I purchased the package. I received no notification via email, text, or even verbally at the time of purchase. I was then told that I couldn't purchase another package at that promotional price because I'm "not a first-time customer"--even though I still have three facials left on my current package.
Then middle of my facial, I briefly picked up my phone once. Immediately, a woman, who appeared to be in charge, rudely approached me and told me to put it away. My aesthetician seemed surprised and even mentioned that she had never seen that happen before. Later, I asked another staff member if it was acceptable to use my phone during a facial, and she confirmed that it was--as long as the aesthetician was okay with it, which mine was.
Overall, my experience has gone downhill due to poor customer service, lack of communication, and inconsistent policies. It's disappointing because I used to love coming here. If you're looking for cheap services, it might be worth it--but in my opinion, the disrespect that comes with it isn't. I'd rather pay for one high-quality service per year than go there and be treated poorly.
