They have no customer service skills at all. I was in there today and I observed this guy getting hung up on a customers entry and then some Asian lady was rude to him after he requested. They just enter some other information. This is not the way that you treat customers Especially in a small local business. read more

Horrible experience. Teja was trying to get me out as fast as possible. My cut was done under 4 mins. She just trimmed on sides, took half inch off from the front and said you have marks so I won't cut any other part. I insisted but she did artificially and of no use. $26 - 4 mins haircut - and you come out looking worse than you went in. I am regretting why I went back here. read more

Been here a few times when I needed an emergency hair cut. Reasonable prices and excellent service. You can't beat the location literally a few blocks from my home. I like that there isn't a line - compared to my go to barbershop. I feel that the stylists take their time here to listen and make your clip great. It's funny that for men, once you get a haircut, you feel like you're as good looking as any male model... lol just need to lose a few pounds. At least for my case. Seriously, what kind of mirrors do they use in there? For women, I can't understand how they can go months without getting a cut! No matter how good or bad you look after your great clip, make sure you tip well. read more

Just a very low quality haircut and my stylist was very clearly trying to get me in and out as fast as possible. Didn't expect much from great clips but I walked out feeling looking much worse than before. The cut was about 5-6 minutes with not much effort out in to it read more

My son got a haircut on Tuesday March 22nd at the 4s ranch location: He asked the hairdresser to not touch/cut his bangs. Not only did the hairdresser not evenly give him a buzz but she decided on her own without asking to trim his bangs. She said it looked better as she was trimming it. My son spend 2 hours in his room crying because of this experience. He has been growing out his bangs for months. This is the worst experience we've ever had at a salon and will never to go a great clips again. read more

Great Clips - Hair Salons Near Me - San Diego, California

My daughter went in for a simple trim on her naturally straight hair. She came out with this chopped up mess. I have to have it redone! Lesson learned! read more

Great Clips - A simple cut...how did they let her leave with this awful, uneven cut?! So bad!!! Save your money and your hair!! I had to cut it to fix it. - Hair Salons Near Me - San Diego, California

They need to update there online checking bcs twice we check in then when we arrived we turn away because of closing times

We have been going to Great Clips for at least 5 years now. We have 3 kids and would bring them all in to get their haircut. So, there was no reason to think that my daughters experience would had been bad. My 15 year old daughter sat down with Evelyn. By the time Evelyn was finished with her haircut, she paid and went to the car. My daughter was in tears, bawling. She explained how she had never experienced such an aggressive, rough, disrespectful haircut. Not only was she unhappy with the haircut, she had been traumatized by the aggressive actions Evelyn had toward her. She roughly pulled and brushed her hair, she kept squirting water in her face, she acted as if she was in a rush, held her hair in a ponytail and cut it straight with the scissors. She then roughly ran the scissors down the back of her hair to "thin it out"; this frightened my daughter. She thought Evelyn might cut her neck. Her hair was butchered! This is unacceptable customer service for anyone! But to treat a child that way is absolutely uncalled for! We will NOT be returning! Please do not send your child to the stylist Evelyn! read more

Great Clips - Hair Salons Near Me - San Diego, California

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The staffs are very rude. They are clueless about how to talk with customers. The lady who cut my hair didn't sponge the back of my neck and didn't clean my neck and face with a hair dryer. Generally if you want to get your hair cut on the weekends, this salon is the best place to ruin your day off. read more

My son is a regular at the 4S Commons Great Clips. The one and only time we deviated from visiting here to try out a Poway barber was an experience we regret. After that regrettable haircut experience that resulted in my son's hair being completely shaved off, we returned back to Great Clips and will continue to be loyal because of my son's hair stylist Evelyn. The Great Clips store is located within the 4S Commons shopping center. It is located next to Bed Bath and Beyond, next to a Verizon Wireless store, and across from Wells Fargo. The seating area has 7 chairs, you're surrounded by a bunch of hair products, and there's a television for entertainment. They've got a selection of magazines to peruse. I highly recommend that you check in using the Great Clips app. If you show up at the store without checking in, there could be a long wait. Great Clips also has a rewards program where you punch in your phone number everytime you visit. Lastly, feel free to request the hair stylist each time you visit. My son prefers Evelyn, so despite checking in, we have to wait sometimes while Evelyn finishes the customer ahead of us. It definitely was karma when my son wanted to try out a "hip" barber in Poway. He had gotten his hair cut by Evelyn and we didn't have anything to complain about. He wanted to try a new place, which was a bad mistake. Great Clips will be my son's go to hair cut place from now on. What's cool about Great Clips is that whatever hair cut my son had the previous visit such as inches cut off, shaved on the side and back, and straight sideburns, that info is captured into the computer. My son loves the way Evelyn cuts his hair. She provides quality customer service, is always friendly, and addresses my son by his name each time we visit. It's a blessing to know that my son can always count on Evelyn providing him with a quality haircut to his liking. Haircuts are $18 and we always give Evelyn a tip to thank her for another successful 'do. We might have strayed one time to try out a barber that had rave reviews. That will never happen again thanks to Great Clips and Evelyn. read more

What happened to the great hairstylists that used to work here?? We've been going here for years for our boys and my husband- always felt lucky that such a great hair place for the guys were close by. The past 2 visits- terrible cuts. The hair dressers just cut the hair as if it was on a mannequin. Barely a hello, not looking at the clients face- just buzzing and cutting away like it's practice. Wonky uneven hair. I had to fix my sons hair when we got home. read more

Quick simple haircut for kiddo. Easy to get on the wait list and the stylists are friendly. Will come back again.

I'll never be returning to Great Clips. I have long, very thick 2B/2C type curly hair and have been going to Great Clips for the past 15 years. Growing up, I was incredibly self-conscious about my unruly hair and constantly kept it tied up, but in recent years, I've finally grown to love it. I had Paula as my hairdresser today. As many people with curly hair will likely understand, I typically only brush my hair in the shower with ample conditioner. On the rare occasion I brush it dry, my hair always requires a healthy amount of detangler or deep conditioner to get a brush through it. At first glance, Paula pronounced my hair "ruined" and proceeded to brush it out completely dry, with no detangler whatsoever. I was in obvious discomfort, and Paula kept brushing. I take good care of my hair and spend a lot of time researching the best products for my hair type. I do spend a lot of time doing water sports, and it shows in my hair -- it's streaked with natural highlights and can get somewhat dry if I haven't been deep-conditioning regularly. Paula reprimanded me for irreparably "coloring" my hair, which I've never done, and continually tried to push me to buy extra moisturizing products. I'm disappointed that I didn't advocate for myself further today. But the more I thought about my experience, the more upset I became. It's taken me too long to come to this conclusion, but no one should never have to apologize for their hair in its natural state. Many times over the years at Great Clips, I've felt ashamed by my hair. It's clear to me that Great Clips values quantity of cuts over quality, and dealing with my thick curls puts them behind schedule. I came home extremely upset today, and quite literally had a headache from all the tugging and pulling on my scalp. I know that my hair isn't the easiest to cut. But Great Clips, a company that touts accessibility on its very homepage, seems to only cater to very specific types of hair. I know that a haircut is just a haircut, but I want to celebrate my hair, not feel guilty for it. My hair isn't too long, curly, frizzy, or tangled. My hair isn't "ruined." My hair may not be the easiest to brush or cut (which I understand firsthand, I'm the one who has to deal with it everyday!), but everyone deserves a positive haircutting experience, and I'm no exception. The cheap price of Great Clips is reflected in the cheap quality of the experience. read more

I have long hair and just needed a trim. Just the split ends. I thought, "How could they mess up a trim?" So instead of paying $60 at the salon, I thought I'd save money and try Great Clips. When I looked in the mirror at home, I thought the left side looked longer. I got out my straightener and then held up the mirror to look at the back in all the rooms I have with mirrors: I thought, "Am I holding my head crooked?" No. They cut it at a slant!!! I'm scared to ask them to fix it in fear that they'll chop off several inches trying to make it even. I could've done a better job myself; in fact, I might have to. I'm livid. It looks like the photo of the blonde girl another reviewer posted. So uneven in the oddest places. And it was still $30 w/tip. Don't do it. read more

I wish there was zero stars instead, I've been a customer here for a long time, a hairstylist there wouldn't give me her name when I asked her she just kept whispering it not trying to tell me, I kept trying to show her what hair style I wanted for my son and she wouldn't listen and wanted to do it her way, and was really rude and ruined my sons hair, I'm very upset because it wasn't the way I wanted it to be and this is the worst service I've ever had here. Never again. read more

I was there last week for a quick trim. My wait time was minimal, the place was clean. The girl who cut my hair was Kayla. She was so friendly, professional and did a great job! I had such a great experience and fun that I'm bringing my daughter next week. read more

KAYLA IS SO POSITIVE AND ALWAYS HAS A SMILE ON HER FACE. All the caps mean it! She is awesome. She did a great job with my hair. She made my day and made me smile. I recommend Kayla!!'n read more

I'm a pretty easy going client I think haha, but the stylist Kayla seems to get exactly what I want every single time! Her precision on cuts is awesome! Granted I get the same cut every time, she still makes it look amazing! She is super friendly and I 110% would recommend her to any of my friends! read more

I have been going to Great Clips for quite a long time. I always ask for Kayla as she cuts my hair exactly as I want it. Her personality is warm and caring. To her each client has their own requests and she listens to what each person wants. It's not a one haircut fits all. Glad to have found her read more

Literally the worst haircut place in town. Very rude staff, especially towards children. The stylist looked annoyed that she had to do a kids haircut. Won't be back! read more

I just left great clips in 4s ranch and the first interaction with the hair cutter she cuts an entire chunk off the right side of my hair using no guard. I came into the store wanting a 2 on all sides and a slight trim on top and I walked out with a full on military haircut. This is crazy, the manager isn't available either so there is no way for me to get it fixed until another day. The outcome and finish of this haircut is just a 0 but the manager has since responded offering to fix it up when it has grown back more. read more

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My kid isn't great with haircuts (To say the least ) Rich is great with handling young kiddos or kids with special needs who may have tough time getting a haircut. Make sure you call the salon in advance to confirm which days Rich is in this location. Also, He was very kind to text me in advance and ask if my so. Would prefer clippers or scissors and any other preference. I HIGHLY recommend his services. Thank you Great clips !! read more

What am I doing here ?? Spur of the moment...thanks to fellow Elite yelper, Kenna H. for recommending this place !!! Oh wait it's been YEARS since I've been here. Location/setting: -Located at a shopping center near BBB and Ralphs -Plenty of parking -Small hair salon (don't expect high-end decor) -There is a check-in monitor/screen that tells you where you are on the waiting list. Nice feature. They call your name when it's your turn. Customer service: -The young lady who greeted me seemed liked the unhappiest person on earth. Geez. A smile wouldn't hurt. -My hairdresser was quite pleasant though. I think her name was Evelyn..a nice older Filipina lady. -I usually am iffy about these places..I mean you get what you pay for, but I just wanted a trim and she did a pretty good job. Through dying and flat ironing, I was having hair dilemmas. I had major dry split ends so I wanted a mini hair makeover. She was very attentive and wanted to make sure that I knew exactly what she was going to do. I wanted to keep my hair medium length. She took off a good 3 inches and cleaned up my layers from before. I must say it made a huge difference. My dead ends are gone ! Yay ! -I also had her shampoo my hair. Great mini massage too. The whole process took less than 30 minutes. Additional info: -For $20 not too shabby. I wish I had a coupon. I hear they have $5 off coupons all the time so keep an eye out for those. -If you check-in online (or use Great Clips app.), you won't have to wait too long, but since this was a random spur of the moment thing, I had to wait for 15-20 minutes on a Saturday. Not too bad considering there were a few people ahead of me already seated in the waiting area. - Convenient ! You're in and out quick so it's great if you're in a rush. - Reasonable hours - open 7 days/week Verdict: I got lucky this time around. I'm sure it's a hit or miss depending on who you get. If you aren't too picky with haircuts (keep it simple) and in a rush then I'm sure they can do a decent job. Don't expect high end salon treatment. They want you in and out. read more

Melanie at Great Clips gives a fantastic cut. the last time I was in I gave her my preference on a cut and she did not disappoint. I would highly recommend going there. She has a knack for deducing what style of cut looks best on you as well as recommends the best products for your style. The last time I was in, she tried a new cut style and it looks great! I am definitely becoming a repeat customer and will be referring friends and family to come see her. read more

Great Clips - Hair Salons Near Me - San Diego, California

I got a haircut at Great Clips today from Lauren. What a fantastic experience. She was very personable and made me feel like I was a very important client. I am very picky and have tough hair to cut right. She knocked it out of the park. My hair is perfect. I now have a new go to hair dresser. Thank Lauren. read more

Paulina did a great job! I love my cut. Professional. Checked with me on the length and specifics. A top notch stylist!

This place was recommended to us by someone at American Cancer Society and they didn't disappoint. My mom was given a cut by Jessica and she was nice, understanding and gentle. Cancer patients have a tender scalp and my mom didn't feel any pain at all. The place has a warm and welcoming vibe. We definitely recommend this place and Jessica for making my mom's buzz cut a comfortable experience. read more

We have been here a handful of times. I haven't had any problems until my son came for a trim with Evelyn... when I asked for a medium fade, she kept asking if my son if he wants the same cut he had 1 year ago! We firmly said "no." And I told her we want him to have a medium fade. She then asked "do you want connected or disconnected?" I asked "what?" And she kept repeating herself... my son had to explain what he wanted (how is a kid's explanation understood more than mine? It boggles me) so I watched her do her thing. When she was done, I asked Evelyn, "is this a medium fade? Because it looks like a low fade." She insisted "it's blended.. you see.. it's blended." I gave her a blank stare... so i then asked "what you're saying is.. it's not longer called a fade, it's now called blended!?" So she said "yes!"..... can someone please help this lady learn how to explain her "haircutting linggo!" ..... worst experience yet! Honestly, I don't know how Evelyn deals with customers if she can't even explain her own haircut language! Will not come here again!!! This was painful! read more

It's been a long time since I've been to Great Clips and now I know why, I was desperate for an over due hair cut since my regular hair dresser was on vacation I decided to take a chance. The young lady who helped me was not very robotic in her responses & not into her job at all. She literally took 5 min "clipping" my hair in such a rush. I asked her to wash my hair & she acted put out & informed it would be extra!! Then didn't know how to style my with using Gell she acted as if she was grossed out getting the Gell on her hands & my touching hair!! It was a really awkward & unpleasant experience! Never going back to No so Great Clips!! read more

On occasion, I come here for my kids to get their haircuts, but it's pretty much because it's the closest place and they're open until 9pm. They are overpriced unless you have a $9.99 coupon, or one of those promo discount cards you can buy from local high school students for fundraising...with those you get $2 off, so it's still $14 for a basic cut and no shampoo. The stylists sometimes make you second guess your style requests. I don't appreciate that especially when I show them a photo of what I want for my boys. It's like they don't want to put any effort into the style for kids. Nobody seems happy to be working there either. That's the vibe I get anyway. 2 stars for convenience. read more

Hair cut experience is okay but the scheduling process is a disaster. Even if the app says "come right in" you may me up waiting 30 min or more. If you have all the time in the world this place may be your kind of salon. If you are working to a schedule look elsewhere read more

My regular hairstylist was on vacation, so in a pinch I went to Great Clips, something I have never done! I had the pleasure of meeting Kayla and having her trim my hair. She gave me an outstanding cut and was even more delightful and funny! I would highly recommend Kayla! read more

I recently had a cut at Great Clips and it is my new go to place. Not only did I get a great cut but Kayla recommended a new gel that is awesome! I recommend Great Clips and Kayla! read more

Kayla cut my hair and she did and amazing job!! She is super sweet and really good at her job! She strikes up a conversation and made she I was comfortable while she cut my hair!! Will definitely be coming back for another hair cut from her soon!! read more

Coming here for decades! They do a great job and are efficient and reasonable. The app is a must

Definitely stay away. I made the mistake of coming here, but I hope you take your $20 elsewhere. A lady cut my hair and I gave her pictures for reference but she simply could not understand the style I was hoping for. And the style I wanted was what I already had, just a shorter trimmed version. Her manager can see this so he comes out (really nice white guy) and pulls her aside to explain how to perform this experiment (for her it truly was, an experiment) on my head but she completely misses the mark, and then tells me towards the end that she needs to go get her glasses because she could never see the picture clearly. This is the part of the experiment where the scientist realizes that he did not in fact find a cure to cancer for humans, instead for snails. He was looking at snails the whole time. He simply forgot to wear his glasses. Good for the snails though. I was left dumbfounded and so I curtly mention on her return that maybe glasses before the cut next time (if ever I am truly feeling clinically insane to decide to come back) would be better. In a dismissive tone I hear "oh it's okay honey, you have everything to gain nothing to lose as your hair will grow back!" This is like going to the bakery, eating rotten bread, and being told "but food poisoning only lasts a couple of days!" It's cool though, I guess she's right, it'll grow back, can't argue there no I can't, but I'll need to be able to explain why I resemble a hairless cat. Notable mentions: - bald spot on the back of my head. Looks botched. But it will grow back, right?! Perhaps a new motto for you Greatclips. "We're not sorry it will grow back" - the lady seemed insufferable. She is angry at the world. Not to downplay her own problems, however, they can be fair and real, just simply not appropriate for the workplace. I'm scared of her around sharp objects, to say the least. - she asked if I was doing "OKAY" at least 15 times. A "yes" each time was politely replied but I was most certainly lying by the 7th one. Excessive. - she asked me to read out the expiry on my coupon as, of course, she could not see it, because yes her glasses were off again. A wild experience. Customer service and the service itself is embarrassing, please don't make the mistake of coming here. read more

Rich is awesome!! He cut my 2.5yr old sons hair and it was a miracle! My son had a great experience and for the first time he did not scream and shout! Rich was so friendly and knows how to handle kids! Thanks so much!!! Our son finally got a real haircut! read more

Nikki had an awesome personality. Gave me a quick cut that was everything I wanted! I had a layered bob and it was awesome.

Bad haircut experience. Unpleasant customer service. Will not be a returning customer.

kayla took great care of my #3 haircut today...and also washed my head afterward...which felt so great.....it made my day....covid has complicated her life, personally......i hope and pray god gives her complete recovery....even healing and gives her peace...........the people who created covid need to be justly tried, convicted and punished.....because no one deserves to be so impacted because of vaccinations which have been implemented unnecessarily to this whole world's population..... because certain people want us all dead!! you're a great person, kayla....and you made me feel waaaaay lighter!!! (i hope i spelled your name correctly!) read more