I have used this location for at least 8 years. It is BUSY especially the week before school starts back (I learned the hard way on this one) and also very busy around all the holidays (think Resurrection Sunday, Thanksgiving, etc...). The bad is this: the hairdresser has to stop everything she is doing right in the middle of your haircut to "sign in" the customers that come in. One time when I was there, FOUR times she had to stop in the middle of my cut. She was apologetic, but it was not the best way to get a cut and style. I STRONGLY suggest you get their app and sign in with it before going. Then do not forget (which I did and lost my place in line) to tell them when you walk into the door that you are there and have registered via the app because they have to still "sign you in" on their register computer. The frustrating thing when it is crowded, is that you have no idea who has had their cut and who is waiting and who are just kids because their parents are there for a haircut. OFTEN the wait time on their app is not accurate. POSITIVES: I have in these 8 years, only received two "bad" cuts. Their products work very well. They are often telling me free tips about my hair. I like the place. Men and women use it and lots and lots of kids too. read more