Love this place! Brittany is amazing!!!! What a great stylist. Listen to me and what I wanted.read more

Didn't even get into the salon before having issues. This salon tells you what you want to hear,…read morethen charges you what they want. Do not book online and give your card number to hold your spot. When I inquired about these issues, the buck was always passed along to someone else with no accountability. BEWARE OF THIS SALON.

I've been coming to this salon in St. Louis for a very long time. They used to have two locations…read morein prominent areas -- Delmar and Florissant -- but have since relocated to St. Peters. While I wish they were still closer to St. Louis, the drive is worth it because the skills and service are unmatched. The installs are always neat and beautiful, and the salon offers a variety of hairstyles with high-quality hair. The knowledge, professionalism, and care put into the work really stand out. I love the results every time and will continue to support this salon no matter where it's located.I've been coming to this salon in St. Louis for a very long time. They used to have two locations in prominent areas -- Delmar and Florissant -- but have since relocated to St. Peters. While I wish they were still closer to St. Louis, the drive is worth it because the skills and service are unmatched. The installs are always neat and beautiful, and the salon offers a variety of hairstyles with high-quality hair. The knowledge, professionalism, and care put into the work really stand out. I love the results every time and will continue to support this salon no matter where it's located.

I was not happy with my experience. The owner was late. I got there right at 12:30. She did guide…read moreme to the shop. However she was about 15-20 mins late. She had to make a beauty supply run. Nice but late. I was charged for a shampoo and conditioner. I could have done this at home before I came. I was not told I would be charged for the shampoo and conditioner until it was done after. Then after my deposit I would be charged an additional $260. I was charged a la carte I think it was like $195 sew in $25 shampoo and conditioner $25 frontal piece (bleached knots I guess) $30 extra for the braids because my hair was short. It is maybe 1 inch and a half long. $5 for the net $20 for the extra bundle And there was another charge. Anyway my hair would be $310. I am very disappointed because I assumed this business was very professional. The lateness!!!!!! The shampoo and conditioner, the bleached knots to me should have been taken out of my $50 deposit. So in total I spent $100 on a shampoo and conditioner with products I use and I have a better product at home.(For licensed cosmetologist) Her reason for this charge was because it is a specialized service. I found someone after her like 20 mins later. And had to place another deposit down. I would not recommend this salon. Because of my experience. However, to each its own. I feel as if a client does not want to pay that something else could have been offered. She did offer me a sewin without a closure. It would be $210. Remember I had already given a $50 deposit. So it would have been $260 anyway. So I took the day off at work, paid a $50 deposit plus hair I purchased. All for nothing. Part B: rebuttal to your response. There are several reviews ON YELP with the same review as I made. I DO NOT CARE IF YOU HAVE IT ON VIDEO. OR ANYWHERE ELSE. DO NOT EVER IN YOUR LIFE CALL ME A LIAR or DISHONEST. THERE ARE REVIEWS THAT SAY THE EXACT SAME THING ABOUT YOUR SERVICE and PROFESSIONALISM. However, they added your tardiness, your horrible and irrational conversations, and conspiracy theories topics as well as your pretending to be godly acts. And your oh so holy demeanor. You did 5 people the same as you did me. You made all these charges ala carte (lolololol) and could not even explain why you jacked up the charges on there services. And if I'm spending my money I will call and question how many times I want when it comes to giving someone I don't know my money. I was supposed to come and show you my hair. However, guess what I was not able to get there. When you're in business that's what happens with customers. I had no issue coming and paying a consultation fee. However, I was busy. I am a consumer and I have a right to make sure I am getting what I pay for. LIKE I SAID I WOULD NOT REFER OR TELL ANYONE TO COME TO YOU. AND I PAID YOU A $50 Deposit. Whatever was done today should have been taken out of that. Instead you got away with an extra $50. $100 in total. And like I told you. You charge what you charge I cannot tell you what to charge. And I don't care if I am a licensed cosmetologist (for 28 years also). When customers make appointments whether they say sure no problem or not (whether you have somewhere to go)you should always be there before them and on time prompt and ready to work. If I was late to the appointment I would have been charged a fee. Or told I would loose my appointment and deposit. But because you are late to an appointment you made in advance you are trying to say I said no problem. What was I supposed to say "Oh no don't go." To a grown woman? Get the heck out of here! You had two weeks to go to the beauty supply store before my appointment. And since you have it on video make sure you pull up that you told never told me I would have to pay $25 for a shampoo and conditioner. You didn't. You said let me shampoo your hair then total everything it would be. The issue is you thought you had a lick. And you think you are more than you are. Pipe down. Honestly I got very bad vibes from you on the phone and my first mind told me to not come. But it seemed like you were a professional, and did good work. And let's not forget at 9:58am you called and asked me if I could come later. That's not professional at all. To call me the day of 2 hours before my appointment to ask if I could come later. When I took the day off to get my hair done. However, if I had of read your previous YELP reviews I would have known I was entering into a horrible place. Also if you have anymore to say to me about your awful customer service and my awful experience or anything else. You have my phone number and I would be happy to put you in your place anytime. In person or on the phone. Grow up and take a class on class and professionalism. By the way that is what I have paid numerous times in Florida. And the work is Chefs kiss! In fact there are young ladies here that charge $185-$220 and they steamroll you and your pathetic work. If they had openings I would have been.

We're from NY and l needed to get my hair done for my son's Wedding and Rehearsal Dinner. I found…read morethis salon and Julie on line and l am SO glad l did! I came a few months prior and she did a test run for the Bridal Shower and spent a long time getting it to look perfect so l felt confident it would be great for the wedding and it WAS! She's attentive( answering my many texts and pics l sent before meeting her lol),patient,kind and made the entire experience fun and pleasant. I even brought a few of my friends attending the wedding who got their hair done there as well and EVERYONE was so happy! She made a stressful situation being from out of town a wonderful experience and days to remember!

I got my haircut by Maddie and she was honestly the best hair stylist I have ever had! She was so…read moregood about checking in at each part of the haircut to see if I wanted it shorter/different. She's such a nice person too and a delight to talk to. I only visit St. Louis a few times a year but I will forever be sure to get my haircut by her whenever I visit!

I had the best appointment with Savannah Wood! My hair has literally never looked healthier and the…read moreshine treatment is life changing! Would highly recommend!

Always a great experience. Savvi is my stylist- she is friendly, cuts my hair beautifully and I can…read morecertainly recommend her services. Salon is small but well appointed and clean & bright.

Love the new location and Jamie is wonderful. I received the keratin treatment and have enjoyed it…read morethus far.

I called the salon on a Tuesday hoping to make an appointment with someone for a hair color before…read morethat Friday because I was leaving for vacation. The person who answered the phone offered me an appointment on the following Thursday afternoon, the day before I was scheduled to leave. I was so happy that I was able to get an appointment so I quickly agreed. The person also asked me what type of color I was looking for so I gave a detailed explanation of exactly what I was looking for. I told her that I wanted three colors, a light, medium and dark ash blond with violet under tones. Maybe even some violet peek-a-boo trendles. As I was telling her, she was repeating what I was saying to her as she wrote it down. I knew up front that it would not be easy to achieve the color I wanted so I even told them my natural color is a level 5 and it pulls red when it's lightened. I wanted the stylist, Natalie, to know before I came in what she was getting into so that she would have the products available that she would need to do my hair. I even called the salon back on Wednesday morning and asked to speak to Natalie. I was told that she wouldn't be in until one so I told the person that I had an appointment with Natalie on Thursday and I wanted to speak with her so I could make sure that she had whatever she would need in order to color my hair the way that I wanted. The person said that they were leaving Natalie a message to call me back when she came in at one. It was 4:51 PM before Natalie reached out to me and she didn't even call, she sent a text. I messaged her back about 25 minutes later, at 5:13 PM, to make sure that she knew what I wanted and that she had the products available to achieve the color that I was looking for. After I typed everything out for her and sent her pictures, she didn't respond. at 6:36 I messaged her again asked if she had received my message. She replied back telling me that I sounded unsure about the color I wanted and told me that I needed to come in Thursday for a consultation and then we could schedule an appointment for later to make sure that I got the color that I wanted. I texted back that this was unacceptable. That I had done everything in my power to make sure that she would be prepared and it wasn't my fault that she didn't get back to me until nearly 7 PM the night before my scheduled appointment. She told me that she was not made aware of what I was looking for and that she finds out with the consultation that she does before every appointment. I told her it was unacceptable and that I was leaving Friday and it was too late to try getting an appointment with someone else. I also told her that the fact that she canceled my appointment and demanded a consultation would result in me leaving this poor review. Obviously communication is poor within this salon and leaves me with a question. Why was I scheduled for an appointment at all if Natalie requires a consultation appointment prior to her services??? I will never make an appointment with Trashy Roots Salon again which is a shame. From their reviews, it sounds like once you get your foot in the door, they do fantastic work! The problem seems to be lack of communication resulting in extremely poor customer service. Natalie mentioned that she is her own boss because she rents her chair. I told Natalie that I intended to reach out to the owner the next day but I didn't get a chance to do so. I was hoping that Natalie would explain the situation to her and I might receive a phone call. I didn't so this shows that either Natalie didn't tell the shop owner about the situation or she did and the owner simply doesn't care. Even if Natalie rents her chair and has her own business, I'm sure the owner trusts the people working in the salon to act professionally and to treat her customers with the respect they deserve. With stylists like Natalie working there, the entire salon shines a negative light in the community. I'm sure that some people who read my review will think twice about scheduling an appointment at all. Especially not one with Natalie. Thank you.

Had my hair cut recently. very good job. good conversation. Asked all the right questions about…read morehow I want it cut. Will definitely go back.

I have been going to Photo Cuts since I was 8 years old (I am now 25) and have always had excellent…read moreservice. The prices are fair, and everyone who works there is very friendly. A lovely neighborhood spot where they remember regulars and truly get to know their customers. I now live in a different state, but will make an appointment when I know I am visiting home because Brenda knows my hair by now and can cut it the exact way I prefer.

Love my 18/8 in Chesterfield. Great service, great cuts and nice people. I always get the…read moreExecutive and leave feeling and looking my best. They really do need to fix their website though. Don't bother trying to book on it. It never works, forget your password? No way to fix it.

Doesn't know how to do a correct fade. Had to call another barber to fix my horrible haircutread more

I love this hair salon! Love the service I get. Madeline, the owner of the shop, goes above and…read morebeyond to accommodate me! She does my grandma's hair too, and we've been going here for years! She takes her time and suggests the best products for your hair! Reasonable pricing for the splendid work she does! Kat is awesome too! I highly suggest going here if you want quality hair!