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    Granite USA

    3.7 (3 reviews)
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    3 years ago

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    1 year ago

    Treat employees like garbage. Don't give pto or sick leave. Throw a fit if someone has to call out.

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    2 years ago

    Very helpful! We came in for a special request and they went out of their way to go above and beyond. Thanks so much Nem.

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    Menards - How to pay

    Menards

    (24 reviews)

    $$

    First, I find out that you cannot use your "rebate" for online orders which is terrible; then I…read moreplace an order and there is a processing fee which again is ridiculous; then I send aninquiry as to what happens if I dont pick up an order and the person just cancels it and still keeps the processing fee Terrible customer service......

    I purchased countertop material and a kitchen sink from Menards West Wichita, Ks. I used as an…read moreinstaller referenced and displayed at that store of and by a Jarom Reeves, dba JRConstruction. After he quit working at my residence, I tried on multiple occasions in contacting him for a receipt of the work he had done and answers to issues I had regarding his installation work, he was not responding. I also approached the Menards store in person on multiple trips since they still were in contact with him and continued and continue to display him as a referenced installer in their cabinet/appliance department (as of July 30, 2025). Finally, I received an email from that Menards store claiming 'you (implying me) made racist statements.... that we wasn't responding to you due to this' (Menards use of improper English noted). This was a general statement of claims of 'racist statements' on the Menards electronic domain (email), and by a Menards employee apparently on their time clock at the time of the dissemination of that email. I immediately, the next day, asked them in detail what exactly I said were 'racist statements'? I have also asked their corporate office in Wisconsin specifically in detail what I said were these statements. As of today, there has been no response to my request of the accused claims against me. On July 30, 2025, I went to that Menards store to ask in person, the manager of what in 'detail' I said were 'racist statements'. The acting manager at that time was a 'Darrell' , as Justin Wetter (the current manager) was apparently not there. 'Darrell' used the same excuse that Wetter made in his email to me, that it was made by a person no longer at Menards. 'Darrell' said he would have to end the conversation, that it was a legal issue. He wrote down my email and phone number. Either he did not pursue (probably not surprisingly, as indicated by his demeanor to me) or their legal department is refusing to reply, as I have not received the requested detail to date of what I was accused of making. Since Menards still has (as of July 30, 2025) a business relationship (i.e. has him displayed as a reference installer in their cabinet/appliance area) with Reeves (dba JR Construction Co), it is presumed they are currently in contact with him (as the email indicated he is presumed to have been the one making the general claim that I made racist statements). And, Menards is/was an accomplice by delaying the response/no response to me, as they indicated in their email (in the attached) 'that we wasn't responding to you due to this' . Their reasoning for no reply for my request of the detail of racist statements they claimed I made is that the manager that initiated that email is no longer with Menards. Regardless of which Menards employee spread claims accusing me of making racist statements, it was a Menards employee, not on his or her personal time. The burden is on Menards to produce the detail I am requesting as they initiated this general claim of me making 'racist statements', otherwise Menards is making (via that email to me) false claims that is defamatory towards me. It is also important to note I took the installer, Jarom Reeves (dba JR Construction) to Sedgwick County, KS small claims court in January 2025 regarding his defective installation work. I was awarded a summary judgement against Reeves. The judgement became delinquent. I had to seek garnishment, it was paid I am presuming by him and not received by me until June 2025. I write this with regret, as I had put trust in Menards and their business relationship(s) in spending my hard earned money. I now will only visit them and buy only their sale items (minimal margins, if any). I hope other members of the public will take heed to my disappointment and not be victims of disrespect and defamatory treatment by this Menards store and now as evidenced by no response from their corporate legal department, Menards in general.

    Star Lumber - Residential New Construction Flooring Showroom

    Star Lumber

    (20 reviews)

    I recently ordered a new front door, screen door and all of the hardware to go with it from Star on…read moreWest street. Dennis Vogt was incredibly helpful and knowledgeable. When my first special order door came in damaged he immediately let me know and had a new one on the way. I was also extremely impressed with the installer they use and recommended. He was clearly a pro! Great experience.

    Although the installation teams have been wonderful, the whole process working with Star Lumber has…read moreleft a bad taste in my mouth. My husband and I have been working to get our basement finished in preparation for our new baby. Since Star Lumber did our upstairs (prior to us moving in) we figured we would use them again for continuity's sake. The quality, look, and feel of everything is high quality. However, working with them has been extremely trying. To start off, if you do a renovation, you have to go to 4 different departments to pick out everything. The departments do not communicate with one another at all and you end up telling everyone the same thing over and over again. This also causes problems with coordinating and facilitating installation. We ordered everything in January, but weren't finished with regular installation things until April. The only reason we got done as fast as we did was my semi-weekly phone call asking them how things were progressing and when we could proceed with installation. They were very unresponsive which felt unprofessional and made it hard to get the ball rolling. Although we asked for phone calls prior to people showing up (ie the 30 minute call ahead before the appointment), we had to ask for those calls many times and even still didn't get any communication. One day the countertop team came to install the countertops (not the day they were scheduled) and we were trying to run home from work and missed them. They did our carpet and doors, but the doors don't fit post carpet, even though they did the measuring of the doors and trim and everything.

    Granite USA - buildingsupplies - Updated May 2026

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