Great location! This…read moreis a great downtown hotel, with all the amenities. Restaurant, bar, indoor pool, gym and conference rooms. Although it may be a little dated, it was clean the rooms were large, free wifi and a well stocked mini bar. It is a very easy walk to the town basin where all manner of restaurants and cafes are available.

My family and I stayed here for two nights, in the 2-bedroom suite (room #1). In our pre-stay…read morecorrespondence with the hosts, Lyn was very prompt in responding to our request for the room and in confirming our requests for the room (e.g. king-size bed, portable cots). Upon arrival, the room was more beautiful and comfortable than the online pictures give it credit for. The bathroom is gorgeous and the toiletries very nice. We were pleasantly surprised to see that the items in the room (snacks, drinks, etc.) were actually very reasonably priced and not excessively marked-up as is the usual case in hotel room mini-bars. We had a bottle of wine each night and it was great. We enjoyed the room so much we contemplated staying another day, but it was already booked and we had to be on our way. After we'd left the hotel, we received a call from Lyn, informing us that we'd accidentally left my son's lovie behind. If your're a parent, you know the chaos that can erupt when these things go missing. She had it couriered down to our home in Hamilton and it arrived the very next day (at no expense to us). We will definitely stay here in the future if we are back in the area. One thing that is really cool is that they have a frequent visitor card. If you stay a certain number of nights, you get a night free (I think, 4 nights). That's a pretty sweet deal and I hope we can take advantage of it in the future. Overall, this was an awesome place to stay and I'd highly recommend it to friends and family members.

Rooms are comfortable and most are a decent size. I've stayed here quite a bit with work. The rooms…read morelocated furtherest away from the road are quiet enough to sleep in during the day. The rooms have the normal features bed, tv,jug + own bathroom. The only fault here is the price of meals. They charge like a wounded bull but the food choices and portion sizes aren't great which is why I gave them a 3 star.

We needed a place to stop over in from our way back from Ninety Mile Beach as we didn't want to…read moretravel all the way back to Auckland. The hotel did the job to serve these weary travelers. It's not luxury if that's what you are looking for but it was clean and comfy. There is a restaurant on the premises. However - we didn't make it in time - think it closes around 8:30 PM but the bar stays open a bit longer. It's centrally located a quick walk to the harbor (where we grabbed breakfast in the morning). If you are going to stay in the area for a short time - this would be a good value.

I stayed here in March (or thereabouts) of 2013 (contrary to the comments of the business owners) -…read moreshortly thereafter they horribly mistreated some other guests. I had not thought to review their very mediocre business prior to this but in the light of their horrible bigotry I have decided to. My main concerns were the poor quality/low threadcount linens, the lumpy mattress, the dated decor and the road noise which led to an awful nights sleep however I also found the proprietors to be odd in their manner (though they certainly tried hard to be welcoming) and unpleasant to be around. I certainly felt uncomfortable/judged around them (as my partner and I are not yet married) and because of this we found alternative accommodation for the rest of our stay in the area. I would not recommend this business on the basis of my personal experience or on the disgusting manner in which they have treated other guests. (Google it!) If you do insist on staying here I recommend taking earplugs or asking for one of the rooms away from the road.

$150 for a double bed in one room and a single in the lounge... Around the average rate, so ok…read more Good friendly service. Very tidy and has been used for return visits, so ticks all the boxes. Recommend.

Ambiance was wonderful, on the porch at sunset. Waistaff was pleasant, but didn't go out of their…read moreway. We were disappointed they were out of the two dishes we came to try. We opted to substitute the flounder dinner which was supposed to have a burnt butter sauce with capers. What we got was a burnt fish with burnt capers. Pretty sure someone got confused on the recipe in the kitchen. It was served without apology. We ate it...the fish inside was good, but the rest was inedible. Not sure it was worth the ferry trip from Pahia.

Ordered fries (chips) and they came with cheese on them... the server looked at us like we were…read morecrazy for asking them to remake them bc my boyfriend is vegan. After paying $50 for two drinks and an order of fries, this was quite surprising. She refused to remake the fries and offered if we want to pay for another order, she'd be happy to put it in. The best part was she made sure to admonish us and let us know we should have said we were vegan while ordering... to which I would respond... who assumes fries come with cheese? Not the kind of service I would have expected. Not a nice start to our stay. The only redeeming quality is that the bartender was awesome. Needless to say, we won't be eating or drinking here again over the next week and will be sure to tell others this isn't the place we'd recommend.