Bought a kitchen table from them, a heavy modern coffee table and some stools, but the quality is…read moreoff. All Made In China. The stool tops just separated for no reason, the table, which was supposed to expand, didn't. the coffee table, I noticed, after a couple years that the drawers didn't close properly and were not flush. all bad designing and cheap labor. No quality. Dealing with them was weird. Rude customer service reps.

Summary: Very poor customer service, rude communication, the table we bought was damaged by them…read morein the delivery process and they will not let us return it or compensate us in any way. I do not recommend dealing with Newell Furniture and especially not if delivery is involved. We went in person to the store in Montreal and purchased a floor model table. We paid an extra fee to have it delivered, the delivery took 3 attempts with us staying at home, missing work and waiting for an entire day without it showing up. Each time we had to call ourselves to find out what was going on, and nobody seemed to know or have record of what we had been told about the delivery timing. Finally, when the table did arrive it had several obvious scratches on it. We called Newell to let them know and ask what could be done and we were offered no options. Everyone we spoke to was rude, and the last communication we received was an email accusing us of lying and saying the scratches were already on the table when we purchased it in the store. They definitely were not - these were obvious scratches on the top of the table, I had three additional people with me when I bought it and we all sat around the table examining it and saw no scratches. The salesperson also did not mention anything about damage. We have now given up and are just going to keep the damaged table because we are at the end of our available time and energy to deal with this.