Fantastic customer service by Joanna at the front desk. Helpful, friendly and professional! She even helped me put the hard hats together... we will definitely be using Grainger again for our next supply order, and many after, I am sure. Thank you for your help Joanna - you made me look good! read more

I couldn't figure out why this store had only one star on yelp until I saw that it was just from a single review of some random crabby guy who was pissed no one answered his phone call. I use this store frequently by placing an order online. They always have what I need in stock where as other stores I may have to wait a day for shipping. An email is sent when my item is ready and I go pick it up with no fuss. Great experience for me and it allows me to get parts I would normally have to have shipped within two hours from the time I order them. Great convenience! read more

your customer service sucks .i am trying to call the norwood store and all i get is some number that is not direct contact with norwood store. that so i just called and canceled the order .will go else where and better service for what i wanted. read more