I am writing this post on behalf of my sister Mary Jo Cronin…read more She adopted a cat on 2/27 at the Will County Humane Society. They required a 6 day background check on human but we wish they would have done the same on the cat. They provided a free visit. The cat had a slight fever and was taken Crossroads Animal Hospital on Caton Farm Road on 3/2. They inspected the cat and they gave a shot. The vet never opened the cats mouth. On 3/19 exam, the cat was taken to a clinic closer to home. Dr Jenny Kuhn at Mokena Animal Clinic reported that the cat had already lost 5 teeth and recommended extraction of 17 more. Surgery was performed on 4/9. We are grateful that Dr Jenny Kuhn intervened for the sweet cat. We are also grateful that they only charged $400 to extract all of the infected teeth. But the process prior to her was less than humane or compassionate. We hope this story encourages the Will County Humane Society to watch who they partner with for care of the animals they are trying to protect. If Mary Jo had not persisted, the cat could have died from the infected teeth. As a new cat owner, she didn't think to try check teeth and gums.

Had a good experience here for a long time until I didn't. When they made an error (giving…read moremedication to my cat without consent, then telling me I would need to pay and couldn't even tell me how much it cost until I picked him up), they acknowledged the error and apologized. I asked for a refund of the medication cost of $85- which felt appropriate given they knew they were in the wrong. Got a pretty snarky email from the owner telling me no way and to go find another vet if I'm unhappy. $85 seemed like a small price to pay to keep my business given what happened. And what's more is they worked hard to make me the bad guy in the email after Emily on the phone acknowledged she knew the vet did the wrong thing. The two main vets here are still good- not hating on them. I just think it's normal if you know you did something wrong to try and make it right. Apparently the owner disagrees.

Dr. Walter has been our family's vet for decades. Gentle and trustworthy. The absolute best.read more

Great vet office! Our pug Romeo was taken great care of at this vet. Romeo was a diabetic dog and…read moreany time we had a concern they saw us right away. All the doctors and staff are amazing and caring. We have taken all our pets there. Highly recommend.

After two visits to a vet where we were told our dog was acting "normal" or that she needed…read moresurgery, we took her to Animal Emergency of Mokena. Without hesitation, they immediately took her blood and told us her organs were starting to fail and there was a high chance of no blockage. They were super efficient, caring, structured, and understood we're real people who need to be truthfully informed of our dogs health while also making us feel like we were in good hands. We ended up hospitalizing our dog and were able to call to check her status, visit if necessary and every time we did we were treated with patience and compassion. A week later our dog is acting like a puppy again (better than before), STRONGLY recommend.

I brought my dog in at 7:30 am. She poked her eye with a fence and I was hysterical! They told me…read morethey were closed! The sign and website says 8 am they close! They told me oh her tail is wagging this is not an emergency! Just bring her to your vet. It was heartless and they were still open!!!!

"The colors of your first impression paint the canvas others hold."…read more I've been aware of NAWS for years, but I've never had the privilege of visiting the shelter. I recently took in a stray cat and her three kittens. After keeping them for a month, I surrendered the adult cat (Willow, aka Mama) to NAWS. Regrettably, her babies went to Catnap From the Heart in LaGrange. IF I knew then what I know now, I would have taken the kittens to NAWS as well. I had a contact who knew Delonda (NAWS board member), so she arranged for Willow to be taken in by NAWS. Anyway, I dropped Willow (aka Mama) off on Sunday afternoon. There was a moderate wait, but Franny was gracious and friendly with all of us. She took the time to take my information and ask about Willow's preferences and personality. She also asked what type of home I thought might be suitable for Willow. (Catnap didn't do that, nor did they even seem interested in what might be best for the kittens I surrendered.) She also inquired about her medical history and her backstory. Having just come from Catnap, I was surprised (and happy) that the staff at NAWS took the time to note so many details. Franny asked us to wait around while Willow's cage was cleaned, so we took that time to calm her and try to make her more comfortable. Someone standing at the counter also asked why Catnap didn't take Willow since they took her kittens, and we said it was due to her having a history of biting. This person rolled their eyes and kinda smirked, which confirmed all the uneasy feelings I had when I visited there. Finally, it was time for them to take Willow to the back, and we said our goodbyes. My sister and I were in tears... we've never fostered before (this was on our dime, not through any organization), so the entire experience was new to us. We've had cats all our lives, but we had them from kittenhood through adulthood. We were raised that pets are a lifetime commitment, so we keep our pets for their entire lives. Giving up Willow (and the kittens) was heartbreaking. When Franny took Willow to the back, we couldn't hold back our tears. Kim was standing near the counter, and I asked her what would happen to Willow. She said Willow would undergo a medical assessment before being put on the adoption floor. If she was stressed at the shelter, then they would look for a foster for her. Kim was so sweet... She tried to console us by saying she knew how hard surrendering Willow must have been and that she would be okay. She said that we could call to check on Willow or come visit her anytime. Kim and Franny were wonderful. They were both friendly, helpful, and compassionate. The entire experience was positive and reassuring. I could sense that I was leaving Willow in good hands. That's not at all what I felt when I left Willow's litter at Catnap from the Heart. A few days later, I stopped by the shelter to pay Willow's adoption fee for her future owner whenever she's lucky enough to find her forever family. She's really a sweet and loving cat once she warms up to a person, so I'm hopeful that someone will see past her somewhat gruff exterior and give her a loving home. I also donated some paper towels and trash bags. The staff and volunteers were gracious and wonderful once again. They allowed me to visit Willow, and she stopped hissing long enough to allow me to pet her briefly. I believe she recognized my scent because she sniffed me and then laid down so I could touch her. They told me she'd be moved to the "angry bird" section of the shelter, where a group of dedicated volunteers would work with her before she's put on the adoption floor. I honestly can't say enough about the staff and volunteers at NAWS. It truly pains me that Willow's kittens didn't go with their mom because I genuinely feel as though they are suffering because of it. Catnap From the Heart pales in comparison to NAWS, and it's painfully obvious if you visit both shelters. Mokena/Frankfort residents are lucky to have such dedicated people looking after the homeless animals in the area.

It was such a pleasure searching for our new cats that we adopted on Saturday from Naws. Everyone…read morewas so kind and patient and made the experience so pleasurable. A special shout out to Lisa. We felt so welcome from the moment we came into the facility until we left. Lisa assisted us for most of the experience. She was wonderful. She let us see many cats and her patience and kindness was very much appreciated. We are so happy with our cats, Al Bino and Cassie. We're hoping to volunteer for them in the near future. Everyone who worked in there were top-notch people. Thank you all for a great experience.

We sadly had to put our dog down on February 4th. The team members who were absolutely phenomenal…read morestaff Alexa who works mainly behind the counters. However for my migraine alert dog passing she gave us a huge hug! Then for our last fur dogs passing who we had to put down on February 4th, she held our dog genuinely and lovingly, she provided soft treat snack for her if she wanted it. She refused it at first but she gladly took it. Current doctors who we tried to routinely see if available Dr Straight. She has a beautiful soul and a love for animals! She is patient and kind. She saw our furbaby and worked hands on with our baby till the end. There was another Doctor who we absolutely love. She was gentle and genuine. She was supportive! We added her to our dog list of doctors because she had a ton of knowledge on senior dogs. While she did not put her down, she still came to say her goodbye. Katelyn a groomer there worked along side of our dog. We did let the front staff know if they wanted to tell Katelyn before we put her down that she was welcome to come back. She did come back to say her goodbye to Cocoa when she did not have too. She is a fantastic groomer!!! She takes solid notes. Sofia was a beautiful soul too and we appreciated her. She very sensitive towards the situation. We did ask for clippings of our dogs fur and we never got that from them. So if this is something you want from your dog please do it on your own terms or have a trusted neighbor assist you if you can't. I was planning on turning it into a necklace but never got it. When we picked up our dogs ashes. Staff were sad. One staff she was very kind but she firmly told my husband he was a good Dad. She did not say anything to me on that matter which hurt because while I was not there mostly for the vet appointments. She did not know the work that I did at home or if I attended by phone. So that rubbed me the wrong place. When Katelyn was gone on maternity leave. They had a brand new groomer. She was crappy. She injured our dogs ear. Our dog had to receive vet care. They should have credited full amount back to us but they only gave us partial. That is not substantial when a newbie injures your dogs ear.

I took my cat to Midwest for the first time and we saw Dr. Lukas. I was very impressed with her…read moreclient and patient skills. She was very gentle in handling my cat, who had a leg issue, and was thorough when examining here. Dr. Lukas was interested in hearing all of my questions and she answered them fully. All of the staff I encountered was very kind and treated my cat with kindness and consideration. Truly a five star experience. We'll be back!

I love these guys. My kitty had a bad experience at his old vet a couple years ago and would not…read morecooperate at all with blood draws afterwards. He needs annual checks because he takes cyclosporin for an autoimmune disease. I thought being at home away from all the strange sounds and smells of the vet office would help. That and a couple hundred milligrams of gabapentin worked and H2H finally got a good blood draw today. They are so patient and talk to him really quietly and are kind to him. I'm so happy to find a good mobile vet who serves my area! It's more convenient than stuffing him into a carrier and driving to an office too!

This Mokena Mobile Veterinary Service provided my family with exemplary 5-Star service this…read moreweek as we had to deal with the end of life for our pet dog, Lucy. Doctor Debbie Anello and her able assistant, Kerry Hourigan, came to our house and exuded professionalism, compassion and care dealing with our cherished and beloved pet. Thank you Thank you Thank you Sammy and Noreen Fiorella

Extremely disappointed with the customer service (or lack thereof). In need of a new vet since our…read moreprevious vet for over twenty years retired. Our dog has been displaying some alarming behavior, and it's only getting worse, circling, circling, circling, unsettled, huffing and puffing. It could be neurological, she could have injured herself, vertebrae injury, leg injury, luxating patella (she is a 4.5 lb "jumper," she leaps and bounds all over the place). I called them to schedule an appointment based on the positive reviews of the doctor, Dr. Valenti. The woman who answered the phone was extremely indifferent and lacking any kind of compassion when I explained my dog's extremely unsettled behavior and urgent need to bring her in for an evaluation. I spent two to three minutes explaining my dog's symptomatology, only for the woman to curtly tell me "so, so, sorry, Dr. Valenti is no longer taking on new dog/cat patients." Their website does not state that Dr. Valenti is no longer accepting new animal patients, quite the contrary, so their website is quite misleading. If he doesn't want to take on any new animal patients then update your website, people, or don't have any website at all. The woman could have at least offered a referral to another vet clinic, or upon hearing my anxiety over what could be wrong with my precious fur baby talk to Dr. Valenti if he could see her. If Dr. Valenti and his office is as nice and customer friendly as the other Yelp reviews claim I would have expected more. Further, like human doctors, veterinary doctors take an oath upon graduation from veterinary college "to practice wisely, with compassion and concern for both human and animal welfare." Hmm, where is adherence to this oath? Total lack of compassion here. The other reviews are definitely canned, fake reviews and are not to be believed. Very unprofessional and unempathetic.

Dr. Valenti has been caring for our animals since we moved into this area 16 years ago (4 cats, 2…read moredogs). He is thoughtful, comprehensive in his examinations and treatment plans, and incredibly practical. He and his staff helped 2 of our cats cross over the rainbow bridge when it was time, and they were so kind and compassionate. You won't find a better vet in this area.

Sackman animal hospital uses choking leashes. I had an altercation regarding this where my dog was…read morebeing choked by one of their staff. Folks, make up your own mind. Our dog is an a 20 week old puppy (who just started training classes) that has a jumping and lunging habit. Now read the following from wagwalking.com and and determine for yourself if the Sackman Animal Hospital policy of using these chokers is one you want to subject your pet. The following is NOT MY opinion but taken from a published article from WagWalking .com *************************************************************** You can not refute facts: https://wagwalking.com/wellness/are-slip-leads-cruel-to-dogs Are slip leads cruel? When used in the right setting, a slip lead isn't necessarily cruel. However, slip leads can be harmful if used on an untrained dog. As a slip lead won't stop tightening, you could hurt your fur-baby if they're not trained to stop pulling on a leash. If you place a slip collar on your dog and they continue to pull, a slip lead essentially becomes a choke chain that could damage your dog's neck, throat, and spine. There have been reports of dogs getting severe whiplash from trying to run off while wearing a slip lead. Some people misuse slip leads as a training tool to stop pups from pulling. As they pull away, they'll be choked, creating negative reinforcement, which could make your dog fearful of future walkies. Generally, a slip lead is primarily useful when trying to move or catch a dog quickly. Most shelters, daycares, and veterinary practices advise against using slip leads due to the high potential for injury if a dog lunges suddenly. **************************************************************** BTW, Yelp list me as Ted from San Fran...I live in Frankfort IL. I am not a bot. I am a real upset ex-customer.

Dr. Sackman and her staff are wonderful... they are not only are so good with my dog, they've…read morehelped out my friends' dogs by either getting them in quickly as a new patient or recommending quality end-of-life services and guidance for my father-in-law's dog, who was in a desperate situation. The vet techs really seem to care, and I always feel like my pup is in the best hands. Can't recommend them enough!

I am filing a complaint against Premier Emergency Veterinary Services for lack of compassionate…read morecare and questionable billing during an emergency visit with my cat. On [insert date], I rushed my cat to this clinic, terrified for her health. While the front desk staff were kind, the veterinarian was dismissive. When I voiced concerns, his response was, "Well, what is your budget?" I felt my pet's life was reduced to a price tag instead of treated as a true emergency. I paid for a heart test to rule out disease, was told her heart was fine, yet my cat later died of a heart attack. I was also charged for services that were unnecessary, delayed, or potentially harmful: * $228.00 - Emergency fee (no meaningful care provided). * $132.79 - Heart test (she died from the very issue I was told she didn't have). * $164.90 - Sedative (dangerous if she had heart problems). * $377.98 - Fluid sample (3+ days later, no results). I spent $1,510.97, then was refunded $180 at discharge, which itself shows billing errors. I am requesting refunds for the charges above, as the care promised was not delivered. This is not just my experience. Their Google reviews contain many similar complaints--that this facility focuses on money over care, and pets have suffered or died as a result. For an emergency hospital charging such high prices, they also lack basic emergency resources or same-day testing. I could have obtained results faster through my regular vet. This is about accountability, not just money. My cat was treated as a dollar sign instead of a family member, and nothing can undo that heartbreak. I believe the Department of Animal Welfare should also review their unprofessional practices to protect other pets. I respectfully ask the BBB to investigate and assist me in seeking a refund and holding this business accountable.

T The vet did a great job and was willing to work with me to do the with limited funds.read more