This place is the absolute worst, and I don't even know where to begin with this review. Their hours to drop off checks are very limited, and there isn't an outside drop off. So if the building is closed, you are SOL. They probably make it difficult to drop off payment so they can charge you; they love to do that.
They love to nickel and dime people. Unable to change your own smoke detector battery? Don't worry, they'll do that for you... for a $25 fee. While I maintain my own battery, I cannot fathom being one of the many senior citizens that have to pay $25 twice a year for a replacement smoke detector battery.
Speaking of smoke detector batteries - my smoke detector broke one winter (it wouldn't stop beeping, even after replacing the battery). I placed a work order the second I was able to. I receive a notice that they'll replace it that week, but they never show up. Yes, you read that right; they didn't show up like they were supposed to. I am no expert, but I would think replacing a smoke detector would be a high priority, but not to them. It wasn't until I called and complained about having an infant in the apartment and stressing the importance of a working smoke detector that they finally decided to replace it. They only send notices twice a year to make sure we maintain and change our smoke detector batteries because... safety, but they cannot follow their own directions.
Furthermore, they are terrible at fulfilling work orders. I placed a WO because the grout in the shower came out (not my doing, it is just cheap shit). It took them nearly two years to fix it. I followed up several times, and placed multiple WO's, only to be met with the "he's a little behind" excuse. Two years behind seems a little excessive to me, but they refuse to hire help.
They suck at salting and shoveling the sidewalks/parking lots. I once watch someone fall on their butt in the parking lot while getting out of their car. The entire parking lot was one big sheet of ice, but no one bothered to salt. The sidewalks are more likely to clear by themselves via mother nature.
At the end of the day, you are better off living in a cardboard box. This isn't a disgruntled renter or anything. In fact, I am counting down the days until I can leave this hell hole. Maybe I will be able to edit this post once I leave so I can update you on the move-out process. read more