I filed my taxes through them this year and I only owed $98 to the state. I paid the $98 and then got charged again the following month and I looked at the receipt and it had me set up for a payment plan of $98 for the next few months even though I had paid it in full. I called the state department of revenue and they said to contact the people I filed my taxes through to get it fixed. I have tried to call them during their operating hours 6 times the past week and they said just to email them because it's no longer tax season and they wont answer their phone. No support for THEIR work after they filed for you. Goss also emailed me to send him the copy of the receipt of the payment and when they tried to charge me again and it didnt go through. When I sent him both the response I got was blatantly obvious. Their response was "This says the payment was rejected due to insufficient funds." Well duh I know how to read. Didn't look at the forwarded receipt attached to the email. Bottom line- I emailed them multiple times, got an obvious response to one, and the second response was "Just ignore the notices from the state", called them 6 times the past two weeks without a single answer until on the second email he said "BTW, the best way to get information to and from me in the tax off-season is email. I seldom answer the telephone." So do not expect any support post season if they mess anything up. Not to mention I get charged $35 every time the state tries to charge me and it doesnt go through, $25 penalty from the bank because I move money out of that account so theyre charging an account with no money in it, and if I just pay it then I am out an extra $392 that I will never get back from the state. Turbo Tax is the only place I will do my taxes from now on. read more

Professional and responsive. Got my taxes done within a week. I appreciate the comprehensive review of finances within the report they gave back to me. read more

My husband and I have utilized their tax services for the last 3 years, and have had a great experience throughout. We feel they maximize our tax returns to its full potential! We have specifically worked closely with Bryan Goss. He operates from the Southern California area as well as Oklahoma, where their hub is located. Regardless of where he's working from, you can get your documents e-mailed to him and everything is e-mailed back to you. Bryan is professional, personable, and knowledgeable! We are very happy to have found a forever tax man. read more

Extremely rude and unprofessional. Messed up on my taxes (Misspelled my name! Really! It was on every document I gave you!) and were rude about delays they caused. Phil was extremely unwilling to talk about the rudeness of his business and wouldn't even have a conversation about it. Refusing to acknowledge the errors of your employees is unprofessional. My husband passed away in 2016 and I thought taking our tax information to them would make my life easier because I had heard wonderful things about them. Unfortunately this was not true. I will never have them do my taxes again. It's a shame the attitude of one employee can reflect and impact a business. read more