There is racism without accountability by Safestyle, poor tone from the top. I thought long and…read morehard about this but chose to post. It is a form of therapy but also important to highlight the injustices and lack of accountability. This was my experience at the hands of Safestyle officers, on racism and ongoing service with my installation started June 2022 but still not completed. I purchased windows and doors, from Safestyle UK plc. Style House, Eldon Place, Bradford, BD1 3AZ. H.P.A.S. Ltd t/a Safestyle UK is authorised and regulated by the Financial Conduct Authority. FCA registration 728181. H.P.A.S. Limited, for my forever home. Making it clear that it is this company and not any other with a similar name. My forever home to raise my young daughter in. Moved into home after the passing of my mother to be closer to family, and have a fresh start. However, the experiences at hand of Safestyle officer has left me angry, frustrated and emotional. During a visit by an installation review officer, I was racially abused. The engineer used derogatory comments saying the fitters were Indian because they do things quickly and cheap, so Safestyle utilise them, I being of Sri Lankan/Indian heritage. The officer stated he is called in to put right all issues that these 'Indians' do not do well. At the time I also had an independent person present. In the past I would accept the racism. Often told not to rock the boat, am sure many of you know where I am coming from. I would have done what I did in the past and kept quiet and not post. Enough is enough, the racial abuse happened in my own home, a safe haven. This I cannot accept. My personal space has been violated.
I initially chose to follow the coward's way by emailing my complaint and stating that Safestyle should feel the pinch and compensate me financially for the hurt and I would just forget I was racially abused in my own home because I initially did not have the will to fight even though I was in the right. When they chose to not engage with me and kept passing me from pillar to post I started analysing everything that happened and decided on the course of action to name and shame the business, Safestyle.
Why did I choose to report it here? It is important that we all stand up and report such unacceptable treatment. Through reporting such matters can we bring light to the lack of accountability that is currently in place. Safestyle undertook an internal investigation and failed to put me, the victim, at the centre of the review. I wanted to engage with Safestyle to allow me to discuss what actions were taken and how the company will improve a better understanding of diversity and inclusion, I wanted to speak with their DEI Officer. I wanted to ensure that there was real action and not just a whitewash following the investigation undertaken. I felt my concerns were not taken seriously and felt victimised for a second time even though I never asked for it. Appears if one is a minority then it is open season for poorly informed individuals to openly abuse in own home.
I hope the community will stand with me and choose carefully who to hand over your hard-earned money. Only considering for goods and services to companies with a robust and high standard of truly supporting strong principles of diversity, equity, and inclusion. Too often I hear from companies, similar in their letter to me about racist behaviour, 'Please be assured that complaints of this nature are extremely rare, and we treat them very seriously given we are an inclusive business, with a diverse workforce'. I cannot confirm if Safestyle is inclusive but from a review of online sources of the Board of Directors, Senior Management Team and the officers that undertook the investigation into my complaint, I can say that I do not think the business is inclusive, they did not have a DEI officer to engage with me. Do not know if one has now been installed. Safestyle, furthermore did not engage with me and were not willing to talk to me about how they promote diversity and process to continually educate its staff. I wanted to have an informal conversation with their DEI Officer, nothing specific about my case or the individual, but wanted to feel like my concerns were being taken seriously and I wanted to feel like there were internal processes that truly put the victim at the centre. Instead, I felt they closed ranks and did not engage with me but just did as they wished, in effect bullying me to accept their investigation. What I expect is a full unconditional apology, enagegment and financial compensation, would you agree readers?
