That manager didn't want to service my 1993 Dodge Ram during the pandemic. He said it would be 3 months before they could look at it. How deplorable! read more

Location is open 6 days a week currently with pandemic. Normally Monday thru Sunday. They sell tires and provide additional auto services. Sign up for email to get special offers and coupons. They have a waiting room that has a television and even usb charger ports. You can buy one tire or a full set. They currently offer free flat repair. Alignment packages also. I bought the 3 year and have used it 3 times in a year with these darn Michigan roads. Online appointments are the easiest way to get the appointment time you are looking for. read more

I went to this good year a year ago to file a claim because my new Traverse has defective good year tires on it. They looked for every possible excuse to deny the claim and then finally agreed for 50% for defective tires that were even posted on Web as defective but they claimed the wear %. If you sell defective tires they should be replaced not prorated. Shame on you. To add insult to the injury I went to same good year location today and need to fix a nail hole the receptionist asked me are you sticking around or dropping off. I advised I need it done ASAP so I can go to work. I was told it would take till 5 pm ie 8 hours to fix a small flat 15 minute job. That's not even funny.. what a disaster. So instead I went few blocks away they hoisted the car and got me on my way in 15 minutes Flat great job Eddy tire shop, fast and courteous, nothing like Good Yea read more

Ordered good year tires online and choose this location for installation. Initially I chose Sunday for installation and I have to move it a day before. I called the service center and they moved my appointment a day earlier. Location has wait room with free wifi and television. Complimentary coffee or water available. Tamara was the person in front desk. She provide details about the optional things but doesn't try to upsell. Though some estimates were printed out for future items to be worked, she just mentioned it will be due after sometime and doesn't elaborated until it is necessary or we ask some questions. She mentioned about rebate and gave the rebate form Tpms light was on, she mentioned about that whole checking out and asked me any issues with that already. If not it will take some time to calibrate. While riding back home I did calibrate myself and it went off. One less star Wait time was more than expected I wonder whether the guys working inside doesn't even tried to calibrate it or know it. read more

Stopped by this site during a very cold drop in temps causing a low tire light to come on in my vehicle. The manager on site even only having one vehicle in their bay said they would have to write me up a billable service ticket and it would be an hour wait to just add some air in a tire. Totally crap customer service for something that would have taken a half minute to help out a customer. read more

Today I had to go apply for a new Social Security card. Not far from this building is the Goodyear shop on Middlebelt in Livonia. I decide to drop my car off due to an irritating rattle from under the car, near the rear. Then I would walk to the SSA building and walk back later. My guess is that a clamp is broken, possibly near or on the muffler. The guy pulls me into the service garage and begins to point at rust spots all on the exhaust line, including a spot at the very front. Like I already said, the noise is in the rear. He says, "We have to replace the entire system from front to back, a complete overhaul." I said, "How much?" He says "Over $1,000." My jaw dropped. He then explains, "In Michigan, exhaust systems go bad all the time, because of salted roads in the winter. Maybe you noticed the automatic car washes that spray underneath the car? But we'll get you a new muffler, gasket, clamps, catalytic converter, pipes..." The guy sounds more like a bad salesman than a technician. But I'm not stupid. If anything, I know what a catalytic converter is. Once, mine was stolen from under my company truck at night. The sound produced while starting the engine was ghastly. So I said "Wait a minute. Why do I need a catalytic converter?" He said, "Because it's connected to the old pipes." In one last plea I asked if they could do something just for the rattle only. "Oh, this overhaul WILL fix the rattle." I only went there because I have a Goodyear Credit Card for emergencies, but it only has a $500 limit. So I paid the $25 inspection fee and left. Two hours later, I went to Township Auto Clinic, near my home in Redford. These guys replaced my transmission before, and they put on a new muffler last June, so they already knew me. The lead tech said, "We need to replace the gasket, the resonator, the pipe before the muffler and one clamp. The muffler itself is fine." I asked about the catalytic converter. He said, "It's fine." Then I asked for a price. He said, "$180." And since I bought the muffler from their shop, they didn't charge me for labor. So now I'm relieved that I saved 900 bucks, and I'm angry for the fact that Goodyear tried to hustle me out of a grand for no reason. Needless to say, I will NOT be going back to Goodyear ever again! read more

Great Service all the way around. Earl helped me from beginning to end. He kept me informed about how the service was going. Earl runs a great facility and has the cleanest store around. I won't go anywhere else for my vehicle service. read more

I haven't even went in at this location and had a horrible experience beginning at just making an appointment for a wheel alignment and brake check. My husband made an 8:00 AM appointment online for a wheel alignment and brake check - drop off. Although, the brake check says free, it stated that "price requires inspection" which was confusing. So my husband calls this place for clarity and the person on the phone informs him that it is just an "eyeball check for brakes." My husband says he no longer wants the brake check, but will keep the wheel alignment check. He asks how long will it take and the person on the phone says "he doesn't know, since there are other people that also have 8:00 AM appointments that will be ahead of him since they are staying." My husband tells the guy that he will be staying with the car since he is no longer getting the brakes check (the eyeball check). The guy on the phone tells my husband he cannot do that since he already selected drop off online. My husband asks will he at least know a time of when it should be completed. The guy on the phone says "he doesn't know when will he even be able to look at it since it will be a drop off." This place is unprofessional and definitely a joke. Be aware if you select drop-off that you are placed on the back burner since pretty much they take it as they have all the time in the world to get to your vehicle and your time isn't as valuable as theirs. The appointment set-up is used to see who they can get over on. I am taking my business elsewhere and will never recommend anyone here, at least at this location by fairness. read more

This establishment was once a great place to take your auto. Now they have become RUDE liars openly ripping off the public. $45 just to look at a $10 repair. Lady next to me was charged $95 just to look at her air conditioning. If you can find someone else...use them! read more

I ordered tires online and came to this store for the install. From start to finish the process was easy and efficient. I arrived about 30 minutes early for my appointment and they took me in right away. The person at the front desk was very friendly and accommodating. The waiting area was very clean and comfortable with coffee and tea offered while you wait. I brought my 3 year old with me and she enjoyed the kids table and coloring books and being able to watch the tires being installed. Best of all was my technician Tamara. She was friendly and very knowledgeable. She explained the service being performed and the reason for an alignment (after I requested an alignment check). I appreciate that she took the time to explain things and no one tried to sell me anything extra. Lastly she offered me a coupon that I was unaware of which saved me about $20. I will definitely go back to this store. read more

Friendly staff, super clean facility & honest technicians. Will not try to give you the run around & are thorough with their inspections and work. Loyal client & they've always been on point. read more

Joke quoted my bf $680 for an alternator for a 2001 Mercury Cougar kbb value $700. Went to All Night Auto in Livonia they fixed it in a Sunday for $450. read more

This place should be called "BADYEAR".. went today to get two tires changed. Simple right. 1st the lady that answered the phone lied about the price. cause I called ahead before going in. she stated the total would be 326. I get there 326 turned into 385. than had to wait 3hours before it was done. had to replace a tire vale new price was 501$ Like wtf ! no deal. F**k this place You guys. read more

We asked them to do oil change and tire rotation only. Around noon time, the service manage Tamara said we need to change the brake rotor/pad with 3mm thick and also the air filter was really dirty. We came back to the store and saw the air filter and the brake pads/rotor and agreed to do that. 5:17pm same day, Tamara said her printer didn't work and she asked to send me a soft copy, we thought things happen sometimes and agreed. She did send to me. But when I got in the car my son and I got ear hurt with the noise which was never there before their service. Then we came back to the store Monday morning, dropped the car key to the store manager Earl Sides asking them if they installed the air filter correctly or any other reason that could cause the noise. In the afternoon, he said they didn't find the noise. I drove back to home and the low frequency noise was with me again and made my ears painful. So I was trying to see what else could cause the noise and thought of the oil quality. Then I tried to take a look what kind of oil they were using for me. I found the soft copy from Tamara, it says the oil cost me $54.95 which was the most expensive oil in that store. Then I noticed something new to me: transmission fluid exchange and fuel system cleaning which cost me $239.95. OMG, they never told me they would do that to me and I didn't ask them to do that either. I WAS CHEATED BY TAMARA WHO SAID HER PRINTER DIDN'T WORK. Tuesday morning, I came to the store again, and asked the store manager to print out the receipt. He said his printer still not working. He needed to write down for his customers, so I asked him to do the handwriting for me, he refused. I knew something must be very wrong. I thought of the folder that my car key was put into on Monday. I asked him to show me the folder because all the paperwork should be there, the store manager was nervous enough and he put the folder in his arm saying 'this is mine'. I asked him if he trusts in Jesus, he yelled at me saying his beliefs is nothing with his business. So I asked if he wanna me call 911, then he threw that folder to me. I TOOK pictures because it says 9/17/2016. He has the hard copies but lie. One more thing, there was another lady in the store when the story happened. Then I had the technician in my car and he heard the noise; then I had the store manager in my car and he heard the noise again. I said it could be because of the oil quality. Later the store manager agreed to change the oil and see if they could fix the noise. Same day, he called me saying he sent my car to his associate and they couldn't hear the noise. Then I had to leave the car in his store because I couldn't drive a car which makes my ears painful. Saturday morning, I went to the store again. He said there's no that kind of noise after he changed the oil for me. Then I asked him about the transmission fluid and fuel system cost, he agreed to get me refund. I checked my car, it's no that annoying noise any more. I was planning to sue them if not refund but still want to and would be able to do that recently because of their dishonest. To conclude: 1) the $54.95 oil from the first time couldn't be the real $54.95 one but could be less expensive one. Or the oil quality is really poor for this kind of brand. 2) Not honest at all but with cheat in the whole service. 3) poor attitude from the service manager and store manager. So if you don't wanna get these poor service and save your time and money, get away from this store. I won't recommend this place. read more

Excellent! This was one of the only places open on the 4th of July. We got a nail in our tire on the highway and they patched it up for us free of charge in under an hour! They were quick and friendly and the facilities were very clean and well-kept. Will definitely be returning. read more

Don't ever bring your car to this place unless you are millionaire. I went to this place couple months ago to fix the leakage. They charged me too much. Then I took my car to Xccelerated Performance Automotive in Northville Rd. I saved almost half of the price. This place is the best. Dear Good Years in Livonia only, if you want to have customers, then don't try to rip off customers. Nobody is stupid. They are willing to pay that price, but they won't come back again. Honesty is the best policy. If you are not honest, they customers will leave. Try to take some business courses at community college and learn how to manage a business. read more

Excellent, fast & friendly service! The manager explained how he repaired the cause of the slow leak in my 2012 Corvette's Run Flat tire's rim, showed me pictures that he took of the corroded rim and did not charge me for his services. They also changed the oil for less than what it would have cost me at the dealership. The new service center was conviently located off I-96 & Middlebelt. read more

This place is run by scam artist. I live in the area so I have gone there a few times and I am always disappointed. They try to over sell you and get you to have unnecessary work done. read more

They try to upsell a whole bunch of unwanted or non-recommended services. The price they charge for any service is easily 20 - 30% more than what other auto repair shops quote. Also they do not mention anything about the Goodyear specials available to customers and try to hide or be ignorant of them read more