We have visited this mall twice in the previous 15 months. They have lots to look at, and most of…read morethe displays are arranged in an orderly fashion that makes it easy to see if they have that item you're shopping for. It's disappointing that you can't always read prices on the items in the display cases, and sometimes it's just too far to walk to checkout to see if someone will come open the case so you can check the price. One thing that bothered me both times we were there was I felt we were being followed. The first time a very pleasant man asked if we were looking for anything specific. I told him what my husband was interested in, and he didn't say oh you might find some on a specific aisle. Several more times as we continued our search I would go down an aisle and there he would be. He eventually asked if we were having any luck, and I said I saw my husband with several things headed to checkout so I guess he found some of the items he was looking for. When we visited several weeks ago, another man seemed to be following us. He would stop at a vendor's and act like he was looking at something. If we moved a couple of aisles over, he would immediately show up and act like he was looking at something near us. He never spoke to us. I'm sure people try to steal stuff from a huge mall like this frequently, especially when the individual vendors are not on the premises, so I can understand them being proactive in trying to catch shoplifters, but maybe they should consider using cameras. They wouldn't be as creepy as someone constantly popping up near you and just standing in the aisle acting like they're looking at a vendor's exhibit but never actually stepping into the cubicle. We found lots of the items my husband collects this trip but the prices were greater than what we wanted to spend so we just enjoyed looking.

October 2, 2026! If you walk through the front door and see a person with pink hair at the counter…read moreyou should turn around and walk back out! This used to be a great place to shop back in the day however this person has turned it into an unpleasant shopping experience I asked for assistance for a showcase because I could not read the price tag as it was upside down which is common in most malls. She was not happy that she had to walk 35 feet to open the case. Two other encounters were the same. When she was asked questions about certain items, she was arrogant and definitely not helpful. After shopping for approximately two hours I went to the check out to pay for the items that I had found. Her rudeness at the counter was so obvious that I said forget it and walked out. The vendors in this mall should really be aware that she may be the very reason they miss a sale. As a fellow vendor, our mall employees are courteous and helpful. nothing against pink hair this was just used to identify the person who clearly does not understand customer service skills.

I visited the Christiansburg, VA Old Navy store on November 22, 2022. I had a few online items…read morethat I needed to return. I came in around 10:00 am. The store was not busy as it was a Tuesday and the store had just opened for the day. Honestly, I chatted online with Old Navy customer service about their return policy. The rep I chatted with was not helpful and that is why I decided to try and get further help from someone in person. A few of my items were several months past the return date. Some of the items were a few weeks old. A few I had just received a few days prior. So I needed to see if I could get any money back, a store credit, or do I need to try and sell the goods to consignment. When I walked in there was a young lady (in a pink sweatshirt and black leggings with shoulder length hair) that was restocking the goodies around the registers. (I'm truly sorry I did not catch her name because she was very nice.) She was able to complete the returns for a couple of my purchases back to my original payment method. For the older things I needed to return, she said something along the lines of, 'Sorry I am unable to return these.' I asked, 'would I be able to get a store credit on any of them?' And with lightning speed she said, "I'll have to get a manager to do that." She then calls for the manager, Amanda. Amanda was super charismatic! I explained that I discussed all my returns with Customer Service and they were not helpful. Amanda empathized with my situation stating that she also has gotten stuck with items she was unable to return because the return window had already expired. She then went the extra mile and returned most of my remaining items back to the original payment. Considering this was just a few days before the holiday season would be in full swing, I needed every penny they were able to return. The kindness and wonderful customer service that these ladies showed me that day deserves a stellar review. After my chat with customer service I was about to give up on ever buying ANYTHING from Old Navy or their affiliates ever again. Now, I am so happy I decided to go into the store because I will gladly shop there again and recommend this store to friends and family. Thank you.

The sales rep was extremely rude to me when I got confused because they had a very misleading sign…read morehanging. I will not return to a store with rude employees. I know what it is like to work retail. I myself work it and I'm not rude to my customers. Fix the attitudes of the employees or loose a ton of business. Also fix your signs.

A very nice selection of women's clothing in all sizes. The men's section is usually pretty sparse…read morein selection, but I'd assume they don't have as many men as they do women trying to sell to them. The most worn items I've seen in the store are boots and tennis shoes, they seem to take just about any old scuffed up shoe, which is hard to understand when they turn away a lot of nicely cared for items I've brought in. I've sold clothes here and to other Plato's locations probably since 2013 and this one is one of the less picky ones I've sold to. They've only turned me away once and that was because they were close to overstocked; when I came back a month later with the same clothes, they bought 13 items off me. They usually take 5-15 items and I walk out with $30-$70, which is wonderful when you need to clean out a closet and make some quick cash. They also don't mind showing you the itemized receipt of what they are giving you for each item, which is really nice because I've had other Plato's stores refuse to show me the receipt.

I came in with 3 large bags of gently used clothes and got notified by my sign in when they…read morefinished,Took all items and I was able to do store credit on a few items i had found and also got cash back.Very happy with the service.

I recently took a road trip and stopped by 3 locations! I was so excited to finally find a…read moreconsignment shop that has the quality and right price. I founds several quality items for a reasonable price. I especially liked the Huntersville, NC store. Please expand to the Hudson Valley area in NY! :)

Huge selection and nice assortment. Well organized! Easy and very nice staff! Will use again!!read more

My first visit to this store but it won't be my last. The ladies working here are all volunteers…read moreand they were super nice! I found a few things and actually found a prom dress for an upcoming event. The shop was suppose to close at 2 pm but the ladies let people shop a little longer. It was 2:20 pm before I left. I will definitely stop here every time I'm in the area. The prices weren't bad. They have a lot of clothes but also a lot of household items. They also have a big selection of VA Tech items. Great place to shop!

Insanely overpriced. (I'm talking $15 for a mug, $30 for a pottery bowl, $80 for a painting, ect)…read more More expensive than antique stores. Some Clothes are priced fairly but none of the housewares are.

This is NOT the Salvation Army Thrift store-- it's an administrative office. If you call the number…read morethey can give the telephone number and address for it though.

Greeted upon arrival by Mary who gave the full service explanation of store layout and specials…read more She made me feel welcomed and my brother and father less awkward about being in a lady's shop. Excellent merchandising displays, neat and organized shop. I scored a deal on the post holiday sale. Looks like there is something for all different styles of higher end clothing. Will definitely visit again.

We loved this store. My wife purchased a skirt, and jacket. The store had a variety of clothing in…read moreall sizes and tastes. The prices were reasonable. The clothes were in excellent condition. We would return to this store.