Avoid at all costs - extremely poor customer service…read more I bought a bed frame from this store a few weeks ago. Upon discovering that I had ordered the wrong frame by mistake, I returned to the store to inquire about a refund. I figured this should not be a problem, since I had not even picked up the bed frame from their warehouse yet. I was charged over 25% of the price of the frame as a "restocking fee" to simply not pick up item. Keep in mind that this frame was extremely compact, and did not take up very much space. As a student struggling to make ends meet and getting by with student debt, I am beyond disappointed that the Snuggler's manager chose a $30 profit over reasonable customer service. I strongly urge anyone to avoid this store whenever possible, as my experience highlights Snuggler's concern with immediate profit as greater than its willingness to develop a positive relationship with its future customer base.

I've shopped with Snugglers over the past few years. I noticed a problem with some coils in the…read moremattress. I knew I didn't have a receipt but phoned anyway. They were very receptive to helping me. They looked up my purchase and had the problem resolved. Happy customer!

I visited The Boardwalk area at long last. The last time I was in Waterloo, I was driving back home…read moreand noticed all these box stores. I knew that I had to drop by. My boyfriend is the ultimate shopper. He knew what was there, including Bulk Barn. As someone who grew up in the Beaches area of Toronto, I was hoping for a real boardwalk. Oh, well. I can't win 'em all! The first store that I parked in front of and visited was Solutions. The closest one to my home is in Richmond Hill. It's nice to frequent a different one. I was greeted promptly by a staff member. It was nice that he said hello. He didn't ask me what I was looking for, which was nice. I looked at all the sale-priced Sistema water bottles and salad containers that were in front of me. Wow! Lots of variety and colours. I love this brand, so I took my time sifting though​ everything. Since back-to-school sales have started, I was looking at shelves and racks. I may need to come back next month and see how some of these items will help me with my organizational projects at home. I ended up getting some 3M Command strips to hang some picture frames at home. I also got a hedgehog toothbrush holder, and penguin and polar bear hot and cold packs. Checking out was painless. I skipped getting a plastic bag. I simply carried my items to my car and got a fabric bag from my truck. I spent a good hour in this store. If you want to get a ton of storage ideas and solutions, it makes sense to stop by and check this store out. (162)

We purchased a dining room table from Terry and love it. The design is fantastic but so is the…read moreepoxy coating. We will definitely return to G & B Design, a wonderful local company. Yasmine Shamsie and Tom Reinhart

Loving my new table from Grain and Burl. They made a custom colour to suit my needs. Friendly and…read morereliable service.

Sofa and chaise purchased. Sofa arm, was upholstered properly and chaise is too much for the base…read more I have called and no one answers or there is dead silence. Email...my salesman, Raj doesn't respond. Today, in the mail I received a new chaise cover. I assume the company expects me to take out a knife and cut the padding and restuff the massive chaise??...Seriously. As for the arm rest, there is a visually long underlay padding protruding through the upholstery material. What am I supposed to do about that? Some sort of reply or communication would be much appreciated. What is purpose the manufacturers warranty??!

Stay far, FAR away from this business. I would give 0 stars if I could. The sales service is…read moreabsolutely horrific. I ordered a sofa back in February and was told it would come within two weeks. Three weeks later it was radio silence, so I got in touch. I was told there were delays due to covid and it would now be coming at the end of March. Meanwhile, I had sold our old sofa, so we were now without furniture. No worries - I understand that there are delays in supply chain at the moment and it's out of their hands. This was until I checked in again at the end of March and was told it would be until end of April. I just messaged to get a confirmation of delivery date and was told it will now be June. When I explained (for the fourth time) to customer service that we are without furniture due to their initial error in communication, I was rudely told that "a couple" does not mean two weeks. Further, despite being promised that I would be the first to receive the product when it came in due to the misinformation, he let me know that the first orders had just gone to folks who had been waiting since LAST SUMMER. The rep was extremely condescending while cancelling my order. No apologies, no effort to make it right. Don't touch this place.

I love this place! The staff are so nice and helpful and they have a really good selection of books…read moreand furniture for reasonable prices. Definitely one of my favorite thrift stores!

I had bought two inexpensive sofas from a 'reputable' furniture store with a guaranty that if any…read morerepairs were needed, the added warranty I purchased would cover. This was not so when the springs from 4 of 6 seat cushions started unleashing themselves, much to the dismay of my guests and myself! I called The Foam Store last Wednesday and ordered 6 new seat cushions. All I had to do was give the measurements and I was given a quote plus delivery to my home 200 miles away. They arrived yesterday, Wednesday. The foam is very dense and the fit is exact. I have already replaced the poor ones. The sofas look amazing and they are now very comfortable to sit on. Thanks to all at THE FOAM STORE in Kitchener!

The staff at Smitty's are all very helpful whenever I have a look for something new in my home. I…read morelove the fact that they have so many Canadian manufacturers as part of their product mix. I realize that they may not have the exact piece I'm looking for that I've seen online, simply because it's impossible to have every piece in the collection. My recent purchase of a Sealy mattress was fantastic - their delivery guys were pleasant and professional - taking care in moving such a large piece into my home. Thanks Smitty's!

From the owner: Our vision is to be seen as the best choice for quality furnishings and a better buying experience!…read moreThe Smitty's Advantage: - Customer satisfaction and tremendous value are our trademarks. - Showrooms feature creative full room settings so you can visualize how the product will look in your home. - Sales consultants are relationship builders and are passionate about decorating. - Offer full delivery and setup of everything we sell to a wide area surrounding our stores. - Smitty's business was built by providing consistent and unparalleled service in our showroom right through to our one year in-home warranty promise.

Cute little home decor shop tucked into a barn. I discovered it because I was at Camellia Bakehouse…read moreand they share a parking lot. Lots of adorable finds, priced very fairly.