No exchanges no refunds Customer service was very mean, I'm a senior with disabilities .. Won't be returning nor will I suggest read more

Goodwill what is wrong with you!? We all know that is called Goodwill not because of charity that it just happens to be the founders last name. But everything in your store is donated. You didn't buy it the only overhead you have is rent and utilities. Profit profit profit is almost 75% or more of what you guys bring in a day. Why are your prices gotten so frigging high!!!? The fun of finding a treasure fir a good price is gone. You and your bottomless pockets have taken it all away. I thought you were a Christian organization? What part of greed did Jesus or any part of the Bible justify? You talk one way yet walk another. I have watched you grow from a little hole in the wall with stores in desperate need of light and dusting to stores with you run a close 2nd to awalmart. The main difference is that although a lot of bad experiences Walmart at least purchases their products to resell. Yours is given. Most withbpeople thinking they are helping the needy. But except it's not the needy now it's the greedy. You need to remove anything in your advertising about "helping" the needy. Because obviously it's not your main concern anymore. I am not ,by far, the only one saying this. Has your loss of customers balanced out with your increasing ridiculous pricing? We're you not making enough free money? You guys need to fix your business motto too. If you're going to compete with sacks 5th Ave you can be honest about it. This place makes me sick at my stomach. I hope everyone stop donating so you at the corporate office has to be the needy to get a taste of how it feels then one of the few places you can afford ups the price of everything out of reach. This place reeks of greed and deception. read more

Disrespectful, unaccommodating, dies not have regard for customer being inconvenienced..despite the customer having no knowledge if drop off hours and coming byc3 times in 1 week and beingv5 minutes late. The receiver refused to assist in accepting goods. Assistant manager kept repeating "we have hours" made no effort to apologize to customer who had been kept waiting over 30 min to speak to manager. He did however approach yo hear me out and told me to go ahead and complain to Corporate. My time is valuable and my donation helps keep people employed as well as provide cost effective goods for many. I would appreciate being contacted by your office. In all the years I have never been treated like this by Goodwill. read more

I have gone several times in the last 2 months and each tr the crew. One in particular is extremely crabby. My trip to day the man I had to ask if he was going to load my things. ( I'm 68. My husband has Parkingsons) and it was a suv trunk load. I personally feel that we are donating things and we are treated like they are doing us a favor. This is barber store. The other ones are nice. read more

Goodwill Corporate Office - Wilmington, Delaware

I've tried calling and calling because I have questions for large amount of donations... but I guess they list their phone numbers because it is required.. no one answer the phone! I have tried calling on different dates, during different times and still the phone would ring without any answer. If you need to contact their corporate headquarters, I wish you luck. read more

Horrible Corporate Management. While in states of emergency due to winter storms; they're refusing to let employees go home while it is safe to travel and close the stores down for the day. Highly unethical. read more

What a scam. You all take free things so you pay NOTHING for your inventory. In turn, your lousy main CEO makes millions, gets tons of tax breaks and can legally give less than min wage. Yet you CHARGE MORE money than if I were to buy new stuff and gave dirty, used crap that should be thrown away in the trash. Goodwill should be called bad will. And your stores all smell. Total scam. read more

They tell you they have a 3 day return policy on electronic products. Well they don't when you return & they tell you the fine print. I just wanted store credit. Goodwill Placerville. They no longer care about shoppers as the "no longer will be accepting calls from customers". Shop at Hospice don't give Goodwill your business. They should be ashamed of themselves. read more

Was harassed by an employee named Melissa. First she would not show me something in the case then when I came up to pay for my purchase she said she could not sell me an item because it belonged to a lady that had to leave a buggy sitting up front because her form of payment did not go thru and it was being held for her! The manager Mary said it was a family member of an employee and the buggy was supposed to have been taken to the back and held instead of leaving on the floor for customers to go thru. For one, I got that particular item out of a buggy in the back of the store which the manager saw on their video . Mary knew I was upset over being harassed by Melissa and said she would make it up to me but that wasn't the point, I was called a liar in front of customers. Melissa the cashier also wears her crossbody purse while running the register, is that even allowed? . read more

Goodwill McHenry is one of the unorganized thriftshop. items does not have prices on them. Asked for the manager so I can get a price tag for the item but she did not even do anything and told me "their policy is no tag no sale" I have to go back next day day if they have time to price the item. DO THEY KNOW THAT PEOPLE SHOPS IN THRIFT SHOPS TO SAVE NOT TO WASTE GASOLINE. I been in most thrift shop even a cashier can asked the manager for price update and ready to help their customer. McHenry Goodwill NEEDS CAPABLE MANAGER AND MORE ORGANIZATION. read more

they refused to exchange or return a pair of shorts that do not fit my child. this is disgraceful and disgusting

The Santee store has a guy with a very thick accent and not very friendly. i am unable to drive and need a ride where ever i go. I asked this person who answered the phone, for some help to see if there was a wall frame for a portrait in his store. I let him know about my transportation issue as well. He had a hard time understanding me and i had a hard time understanding him. I finally asked him if there was someone there that could help me, that i was having trouble understanding his accent over the phone. He became offended and hung up on me. I was shocked he was so mean and arrogant. When i called back it was the same guy and at first he would not tell me what i said that was so offensive. If i offended him i wanted to at least apologize. Finally, after threatening to go strait to his higher ups, he claimed i was rude to ask for someone else because i could not understand his accent.....seriously, he couldn't understand me either....... FYI i called three other Goodwill stores and the people there were very helpful, Alpine, El Cajon, La Mesa. All of them referred me to Santee. I have no idea his name but his accent will give him away. read more

Price gouging over actual cost and unreasonable manager when I showed her the actual price hidden in the item and her marked up price and when threaten to leave store or police would be call. This store has bad history. At 1551 - 2nd Loop rd, Florence, S.Carolina. I've dealt with it for years and never again. I also have photos of their marked up prices and manager there did not care. Today it was a 5.00 item stuff little bear in a box. But they were too stupid to take the inside out and tried to sell it to people in need for $6.00. President Trump need to clean their greedy read more

We live in Paris, Ky. and always shop at Goodwill as a hobby. We donate items in good faith and yet we get no thanks. Sunday afternoon we went back to pick up some items we purchased on Saturday afternoon and was shocked of what happened to us. We purchased a nice couch and a chair only to find out that another customer switched the sold sign with a purchased sign and rebought our couch and took it home. The employees allowed it to happen and knew we had purchased the couch. Yes, they offered a refund, but that isn't what we want, we want what we purchased. Yes, it is common to be taken advantage of, but when a place of business does it, it is SAD. It's about time someone stand up to Goodwill and do something about the way they treat people. And No, offering a refund for something you know you was in the wrong is not making things right. Its not the first time we had this to happen to us, we had purchased a pantry cabinet and went back home to measure only to find out it was too big, we went back to the store to find out it was sold out from us as well. Yes, it is common for big retail stores to take advantage of the people, and they do, but to think Goodwill would is absurd because of where and how it all started. But, I guess greed will change the way you shop, huh! The name Goodwill should be changed because we feel as do others it's not doing its job. If only the CEO's and other Administrators knew what really was happening at these stores, I feel they would change the stores ways. We know for a fact from other customers who has told us that they get calls them if antiques comes in for them to get first choice. Also, the manager told us the she made the company a MILLION dollars last year bragging about what a great thing it was and how people are being exploited. Goodwill does not stand up to its name, they should shut the doors for good. Check yeah if you agree or nay if you don't? read more

You all should be ashamed of yourselves in corporate!!!! You stopped color tags and days completely, everything in clothing is practically same price AND higher prices that you can get brand new in department stores, WHY would I pay $15.00 for pair men's pants thats been used and farted in,, no senior days, no discounts at all!! I'll be donating to my local churches and women's shelters before I ever go back to your store Hazlet, New Jersey 07730,,, SHAME on ALL you in "CORPORATE "!! Don't even get me started on how managers in store treat their employees!! They arent better than anyone else!! God will surely take care of your greed one day "karma "what comes around goes around,, have a nice day ! read more

Absolutely absurd prices this stuff is donated !!! Not brand new!! stopped in to Goodwill store near the Villages the sign said it was a retail store!! no different than the store in Ocala just a little bigger! the first thing I looked at was a pair of ladies sandals USED and the price was $32.00 I looked them up in my phone and they were cheaper new elsewhere. I called for the department worker and asked about why price was so high and she said to me "did you see the sign that calls the store RETAIL she stated that corporate office requires them to price their merchandise in this fashion!! this is USED Merchandise not new it is donated not bought by Goodwill! go elsewhere if you are looking for bargain prices you will not find any here!! corporate should be ashamed of themselves for taking advantage of consumers! I would not donate to this store if they are going to charge more for the items than I paid originally!!!! read more

Filthy store. Manager is lazy and doesn't care about the filthy and piled up items on the shelves. Can't help but wonder if corporate allows this read more

I went into a store and they say that there are no returns or exchanges they have signs posted everywhere. I'm like I'm shopping for my kids what if we need to exchange the clothes. They are like no. I said well your website says that you can within 15 days and that is on the Goodwill silicon valley website. Guys like I don't give a f*** what the website says I just work here. I call three different goodwills they all give me a corporate office number that doesn't work. Then I finally get the Almaden Express way and the manager on duty gives me a number for a district manager. Well of course that phone number never works and says there's no voicemail setup. Goodwill used to be a great company but since the pandemic they don't care anymore. Because there was a pandemic we stopped taking returns and exchanges and we stopped organizing our clothes by size that makes no sense. read more

I recently visited the Augusta Rd location in Greenville SC. I was appalled, that while sorting my items cashier, Dominique J. advised new employee, Kassandra, that she has to watch out for these people. They will try to get you. I was confused. Is that Goodwill policy to demean their paying customers. I work and get paid weekly. I make more than $25hr. WHAT PEOPLE? THE ONES THAT PAY YOUR WAGES OR THE ONES OF US THAT DONATE? WHO! #AUGUSTARDGREENVILLESC #DOMINIQUEJNEEDSTRAINING read more

Hello this company Goodwillfinds has a online sale bussines and I have buy there few vintage toys before with no problem. This last time my purchase wasn't delivered complete of the 3 items thay I buy the most expensive wasn't delivered to me. It has been impossible to communicate with me. It has been 3 weeks and nobody hasn't contact me I've made numerous intents of email them and no answer at all. The only listed way to communicate its via email to a unexisted costumer services. Apperantly the headquarters of this company is In this address can please someone help me with this? read more

Yelm location os disrespectful and have false information and misplaced information, brought a bag to do shopping only yo get kicked out cuz I had a bag and said they had a no bag sign! Which u can't see unless your at the register no signs stating no bags anywhere expect by the checkout when u leave read more

I am vacationing in Florida. I went to the goodwill store in Largo. My total seemed high, but my granddaughter did get some good finds so I thought nothing of it. I got back to our air bnb and checked the receipt. I was charged $49.99 for a small back pack. I didn't see a price tag on it when I bought it. After looking at it better, I found the tag taped around a zipper pull. Of course there are no returns or refunds. It is outrageous to charge so much for something that is half the price in a store. Way to help people that depend on thrifty shops for their needs. read more

Goodwill Corporate Office - Back pack for $50 at goodwill in Largo - Wilmington, Delaware

The Goodwill stores supposed to color that's 25% off. When you look you will not find one single item that is the color of the day today is blue there's not one blue item in the store I have found that true at the capitola store and also the downtown Santa Cruz store that is fraud read more

The goodwill located in Clinton Maryland. The employees and supervisors their needs more training they are very unprofessional & rude to the customers read more

Well Morehead KY they have color of the week and on Friday they will pull it off and just put a little out on Sunday for 99 cents days that not the best. I used to go on Sunday and find a lot of clothes now you just lucky to find one or two for 99 cents day they just hungry for money so the higher up ones could get a new car and stuff. If they don't start leaving the color tags out still of taking them all up I might just stop going. read more

Prices are out of control at my local Goodwill. The next town over they are priced as they should bee

While you sit around in your cushy offices not having to contribute anything to your inventory but instead are given everything for free give some thought to your return policy. You force customers to take a gift card in place of refund because that's just the way your policy is. Not bad enough that your are huge but you won't even loose more by forcing gift cards. Not to mention I can get cheaper tops at JCPenney than I can at Goodwill. So who are you helping ? The poor or your profits. I will not be going to any of your stores again. read more

The stores are hot and it does seem like they sell trash in the stores and put the good stuff on their auction site.I fainted in one of their bin stores in FL. So hot and no ac. read more

They never answer your calls, here is my situation. Goodwill online store business fails miserably to meet its customer expectations; there is no real time support, no one to resolve any issue at the beginning, customer support, no response I tried the seller directly using the"Contact Seller"link on the item detail page no response, called left a message and email for the Director, E-commerce store he never returned my call or resolved the issue, emailed customer service, call corporate no one answers so a WARNING if buying from Goodwill of Greater Washington D.C online good luck getting your item, or someone resolving issues my next step is going to my bank to file a dispute. All proof of this transaction has been documented if you need a copy contact me. read more

It's bad that goodwill in Carencro don't care about thier employees they make them come to work sick and they tell them if they don't have a fever to come in and so an employee that works there is bringing home Covid, RSV,and the Flu so now I have to go to see a doctor because I've had 5 surgeries and a low amune system and can't fight it off. So if some one can they need to replace Mrs.lynn.she is a horrible manager. Thank a very sick person read more

I have never been so disrespected in my whole entire life I was asked to not come back to the store buy management I was told by management that employees said something that I did not say... So I was extremely disrespected and was not very impressed so if I was to give them a reading it would be a zero other than that being just a shopper they are extremely overpriced they get stuff donated to them and they charge outrageous​​I thought Goodwill was supposed to be for the people that didn't have a lot of money read more

why is Good Will not accepting customer complaint calls. why should I not be about to report a clerk in the Hyde Park store purchases items for family when they come in! you people do not know what is going on in stores. theft is not the only problem! you treat your staff horribly. your don't get rid of people who are causing customers to not shop at your stores. your prices are a joke ! you don't look at items you send to other stores! you send destroyed clothes to stores to sell. the woman who prices the items in the back makes up prices for her friends. what a joke! maybe if people boy your stores you will get the idea to change your ways! read more

I have purchased many items and donated so much more than purchased over the years. I have noticed a dramatic increase in the prices on the items , I was going to 3 or 4 different locations in the El Dorado County area and it's the same in all of them. mI read on Next door and on the facebook pages how many other people are also complaining. You would think that in this time of hardships it would be the opposite . The quality of the clothing is checked over well enough, I see tops with tattered out necks or taken in clothing priced at $7 and 8 dollars, if the prices were fair so much more would be taken, as of now racks are over crammed. I have ran a clothes closet for 7 years and retired, I will no longer frequent your businesses unless you get a grip! read more

Goodwill in Warsaw Indiana is a joke. The manager feels like she has the right to upcharge on whatever she wants, when she wants to, even if you were about to pay and she will come around and change the prices and then go on her way. I refused to pay the new price as it was $1 more and unjustified. She turned around and came back and got angry bc I refused so I left. read more

GOODWILL SUCKS... They get there stuff from us for FREE. And charge you more than retail price. They use to be a good place to go for discount items, now you will pay more than new... you guys have lost your minds... read more

I am a reseller. I buy almost everything I resell from Goodwill auction which help support small business's....and helps determine homelessness by providing additional income which goodwill is suppose to be supportive of.....Well I recently was charged 100.00 to ship a fur coat by goodwill which I paid but am very suspicious of because it was a 20.00 shipping at best but I was charged 100.00. Now Goodwill wants to charge me 185.00 to ship a painting......I think a class action lawsuit and investigation needs to be issued because something is wrong 100% with these random over 100.00 shipping charges..... read more

Goodwill has gotten way too high on their books! Used to donate my books after read them, but not anymore. As senior citizens, that is what me and my 93 year old mother does to keep our mind active. I'm sure I am not the only senior citizen on limited income who reads. All their books are donated so who is making the money on them. read more

Impossible to contact a human being, and their eCommerce department is riddled with folks who are either dishonest or not very bright. You're better off at a local yard sale. read more

This company is absolutely ridiculous on prices. They get everything donated to them for free yet they are now charging $20 for a pair of jeans 13.99 for a sundress that is completely worn out 12.99 for really used shoes 6.00 for DVDs. That is beyond stupid. you could get the same stuff cheaper by buying it brand new from a store. Honestly this place just needs to go out of business. their front is that they help people by giving discounted prices but all reality all they're helping is themselves. Bring the thrift stores back that actually do some good for the people and aren't trying to get rich like these types of corporations. FYI people they have their own online site where they sell it to the highest bidder. That is a fact. So not only are they making money off of whatever you donate but they are also getting kickbacks on taxes for hiring handicapped people to work there. they are constantly asking for donations which I don't see why they can't donate considering they're getting everything for free and making a fortune. if you want to do something Goodwill then donate yourself and quit asking everybody else to considering they've already donated to you. I will not donate anything to this company nor will I shop there. I would rather throw my stuff in the trash, then give it to Goodwill. Goodwill, you ought to be ashamed of yourself. What is America becoming when even the thrift stores and discounted stores are taking advantage of the American people. well, I say you can take your prices and shove it. read more

I was working at the lake Nona goodwill As a temp And they treat the temp worker very nasty The manager Bonnie at lake Nona goodwill seem like a Racist or just Discriminate against me off of how I look . I never had a problem with no one at goodwill before but when she started lake Nona goodwill she will randomly come and yell and talk to me very nasty . So today which is 8/11/2022 She threatened to call the police on me and have me put into jail But I guess this is the real goodwill read more