I want to start by thanking the staff…read more This hotel is genuinely amazing. The staff is courteous and attentive. The rooms are perfectly clean and extremely comfortable. The bar has a wonderful selection of fine spirits. Their restaurant produces incredible dishes. I can honestly say their breakfast buffet was arguably one of the best breakfasts of my life. I frequent 5 star hotels in the states and other parts of the world, so I can honestly and full heartedly say this hotel is superb. I cannot wait to return.

Outstanding hotel with the best in class service from the staff and the little attention to detail…read morein the rooms. You go through the "Living Room" to get to your room with a personal assistant escorting you to show you all the details. We went over the Holidays and the hotel is very convenient to the Christmas Markets and high end shopping is very close by. Max who was running the front desk was outstanding in helping with several requests that we had. Stephanie was our personal assistant who was also very charming and helpful. A must stay while in Dusseldorf.

We went to visit the Christmas market in Dusseldorf and needed a hotel to stay at. Via the internet…read morewe found this hotel and we were super happy both with the friendly staff, the clean room, as well as the proximity to the city center via the tram. The next day we decided we wanted to visit another christmas market somewhere in germany and the staff recommended us to visit the one in Essen. After our visit to Essen, we were really happy with their recommendation :)

Unrelated to Covid guidelines (and its restriction) but nevertheless the fact that one could expect…read morea decent standard in a (Chain) Hotel with 330 beds - this hotel proved to be a "FLOP" all the way & that we could have done without (see my list below)! The worst was not even our valid points of complain. The worst was the lack of care. No manager on site available and the staff just followed orders/given script . All we wanted were clean beds, towels, an AC ( since we knew the temps were high during our stay) and breakfast with coffee. Our booking.com price was right, but comparable with prices before Covid. It goes without say that we didn't expect that their Gym & Wellness area to be open ( and usually included in their rate) BUT: The hotel should have had enough time to be prepared to service guests. After they were closed for months and reopened for 1 month already - there was no excuse for their shortcomings. Especially as a hotel chain that advertises to be above standard. We all know the situation when you call a company for service (you paid for but didn't get) while getting the recorded voice & while on hold for hours: "Your call is VERY IMPORTANT TO US, please remain on the line until an available agent can get to you. Or press 0 to leave a message." And then when you finally get somebody on the line and state your complain, you get some scripted answer like: " I apologize for your experience, but....( I can't help you)" - That happened to us (constantly) throughout our 2 night stay. The standard excuse: Covid 19. Mind you, that I am not the complainer type and I can't remember to have ever written a negative public review. I also want to point out that I don't blame the (reduced) staff, but the upper management. One staff member told us that upper management made such drastic cuts on service to save money and that the few staff members working were either trainees or staff that were put on part-time. So, when the NH Group wonders why guests will start to stay away: Please don't blame the staff, but consider what you could have done better. Trying to save a buck on the expense of your guests will hurt you over the long run. Other guests of yours I spoke to felt the same way. 1. Reserved Room for 3:00 PM was not ready at 4:15 PM ( but if you stay longer than noon upon checkout, NH charges you 10 Euro for every hour). Since it would have taken another 1/2 hour until it was cleaned, we were given a different room. 1 king size bed instead of 2 separate beds we had booked. 2. Room: small & sticky (dusty floors). No complimentary water. 2 towel & 2 hand towels/ no extras for 2 people. 1 tiny bottle shampoo, 1 tiny soap. No plastic lining in the trash bin. AC light on/ but did not work ( as we found out during the night when we woke up at 3 am in the morning sweating. We actually went downstairs to catch a breeze outside the front-door). After we realized that the AC didn't work, we opened the window for the remaining hours of the night. * When we asked to switch rooms, after the front desk told me that in some rooms the AC works, but doesn't in other's - I was told that's not possible due to Covid and limited available cleaned rooms. 3. Coffee machine: No matter what kind/button you pressed - you never knew what you would get. Steam only, a little brown liquid, foam only or tasteless coffee liquid. 4. Breakfast buffet: plates that were semi clean (some of them still had an old egg crust on them), breakfast buns you knew they came from a pre-packaged bag that were supposed to be put in the oven before serving but weren't. Leftover Egg substitute that didn't get exchanged until the pan was totally empty. Dirty juice carafes. If you wanted cream in your coffee you needed to take it from the milk carafe next to the cereal, since non was offered at the coffee isle. 5. When we came back to our hotel room at 4:30 PM on our 2nd day to take a quick shower and get ready for a dinner get together, our room wasn't made. Front desk response: You didn't order it! HAEEHHH?! She continued to give me the Covid excuse. I said we have no clean towels and would appreciate if somebody would empty the trash bin. But since we are in a hurry, if she could send someone in 30 min. after we have left - at least we would have a clean room and new towels for the next morning. 15 min. later a very sweet trainee knocked on our door with towels in her hand. We took the towels and asked if she could come back in 10 minutes to clean, but she couldn't because her shift was over. O.K. - at least we had fresh towels or so I thought. 6. We got lucky that the night temps were not too hot. Since the AC still didn't work- we slept with an open window and it was ok. 7. Towels. The morning of our checkout my sis & I took a shower and just when we tried to dry/towel off, we realized the strong chemical storage odor on those towels: Disgusting! My next stay will be again at the Van der Valk OR Mercure Hotel around the corner.TOO BAD

Impressive lobby, quick check-in. Room was an unusual shape with the bed backing onto the bathroom…read morewall. It was not the most comfortable bed as it made a noise at every turn. The room served our needs but was oddly designed, leaving lots of sharp edges to walk into in the night. The TV was positioned behind the mini bar. Towels were thin. It just all seemed a touch lacking in atmosphere. It was near to good restaurants in Ruettenscheid. Despite this, it served our needs was a good price at EUR79 during a fair and we would stop there again.

Nice and clean. Polite staff snd close to markets and downtown. Good value for the price.read more

This is the second time I have stayed here and I doubt I will return. It's not a bad hotel, but I…read moredon't really like the place. The rooms are bland, there is no gym (though this is true in all of Eurpope), and the bar doesn't have German snacks. I asked for a pretzel and they offered me pizza. WTF?

not the most modern, but clean and in a super location next to a shopping center with lots of good…read moredining options.

A decent business hotel located a short distance from the city center. If you are driving here it's…read morenot so easy to find however once here the hotel itself is very nice and comfortable. The rooms are spacious with a good bed and pillows. The room was clean and comfortable. The building is clean and the breakfast is also ok. Over all value for money is quite ok. Wifi works reasonably well and is free. It's a place I picked based on the fact that most of the normal hotels we use were fully booked due to a trade fair happening at the Messe !! Staff are friendly and helpful and it's good value for money. I would happily come back here again.

My hotel room was gross. The walls were covered in stains. The safe and my mini fridge were broken…read more Staff has been less than helpful. I do not recommend staying here especially considering the price.

From the beginning we were able to check in early and Gul(beautiful receptionist) was as friendly…read moreand accommodating as one could be. I usually stay @ the intercontinental which is centrally located but this was a nice change for me. The price is excellent for what you get! The staff in conjunction with the quiet, charming town around it was beautiful. It's a short stroll through an amazing park to all the action @ Altstadt and Königsalle. I will definitely stay here again.

What a dump even by European standards. Beds are like sleeping on concrete. The room service is non…read moreexistent and even though most of their customers are English speaking they have no English channels. Avoid this place if you want be able to sleep.

Good price, great service, lovely breakfast! Wish I could give them 5 stars but the rooms are…read morevery, very small.