Loved the closeness of this family business. Went out of their way to find and repair a family…read morewatch that was passed down to me. Made sure I was aware of the time it would take and the cost. Even made sure I was refunded some of the shipping cost that was saved by their efforts! Would always recommend them and all who work there.

Excellent service. Their knowledge of the jewelry industry is phenomenal. They appraised some…read morecameo earrings did an excellent job.

I first met Chris Ross in the winter of 2008, who a financial situation that I was going through…read more It was more than willing to work with me ... As a result of Chris and I have been friends ever since, with me referring all my jewelry customers, as well as my jewelry needs to him and through him. He and Carol had presented me and my third former wife with several beautiful wedding at our wedding at September 14, 2013... you get from their custom made jewelry is second to none anywhere in this area. Frank J. Capozzi Sr.

In this day and age Ross Jewelers is a treasure! Chris Ross is a gentleman, very welcoming and is…read morein a Class of his own when it comes to professionalism, his knowledge of the jewelry business and his desire to do whatever it takes to more than satisfy his customers. His staff are are a quality customer focused team with years of experience. You cannot find a better family owned jewelry business like this in our entire region. He is the best. Paul J.

Really cute store with some nice jewelry! It has a variety of gifts/antiques/arts/crafts and a…read moresmall Christmas room! Although we didn't buy anything yesterday, we will definitely stop in next time we are in town!

Very cute store with lots to look at and explore! I found some adorable handmade owl earrings…read more Friendly people and super cute shopping experience! Highly recommend

The salespeople (Jacqui) and the entire staff at Steve Pronko's are wonderful. If they don't have…read morewhat you're looking for, they will be more than happy to procure it for you. My only issue is is when I go in there to pick up watches that were getting batteries or a piece of jewelry that was ordered, I always end up finding more things I want.

Long time trusted jeweler in the city of Scranton. Excellent prices, quality service and…read morereasonable on-site repair services.

Staff was extremely helpful and quick with the service I needed. I will be coming back here for…read morefuture jewelry repairs and purchases. Everyone was professional, welcoming, and made the process very easy. Highly recommend.

Awesome customer service to get my watch band fix, super polite and a quick turnaroundread more

I'm a frequent customer of The Jewelry Shop and have been for many years. It is an amazing place…read more It's my go to place for gifts, holidays and my own personal treat to myself. They go out their way to be professional and meet your out of the ordinary jewelry questions. Support, our small businesses ! Shop here for the holiday and every day.

I have been a loyal yet infrequent customer of The Jewelry Shop since 2011 but the professional and…read moreapproachable staff continue to provide the same top tier customer service, workmanship, and generous military discounts as if I was a regular client. I recently dropped off three of my wife's rings to be cleaned and a set of earrings; one of which was bent out of shape and required repair. All items were ready for pickup within a week. They expertly prioritized the services required based off my timeline to depart town. My wife is extremely pleased with the results and we will continue to only use their shop when we are home for visits.

My son and daughter in law purchased there wedding bands at James Diamond Jewelry and they look…read moregreat. My son used a family diamond and had the Jeweler make a setting for the engagement ring which came out sparkling. Love that it's family owned and run and friendly. They repaired and cleaned Jewelry of mine and it came out perfect. They are my go to place since I move from NYC and they are priced right.

JAMES and his employees are a pleasure to work with. Some of the nicest, sincere and trustworthy…read morepeople in business! The knowledge and quality you cannot buy at Commercial jewelers like Zales or Kay. An added plus is you can trust this jeweler with your life!! My husband and I have been going to James Diamond company since we moved to the Mount Pocono area in 2008. I haven't seen such unique styles in any other place besides Manhattan jewelers. He will even make you anything you want from unique, traditional, and classy to one of a kind styles. YOU WOULD BE A FOOL TO GO ANYWHERE ELSE!!!!! And they repair quick and easy what you need fixed!

They provide timely repairs. They have polite staff.They have a beautiful showroom.They offer fair…read morepricing.

This jewelry store has very fine merchandise and a great selection. Yesterday I came into the store…read moreand told the clerk what I was looking for and she straight away found three choices for me to see. She went above and beyond to get the exact earrings I'd been looking for. They are beautiful! I recommend this place to anyone looking for exquisite fine jewelry.

Anthony and Sue provide expert service and knowledge for repairs, stylish jewelry and quality…read moreproducts. They will help with all your jewelry needs. They offer a variety of gift items as well as personal items. Great price point.

Being from a family of jewelers, I'm very particular about who I will work with on my custom…read morepieces. A close friend of my mother's recommended Big Ben's when she wanted to have a couple of pieces repaired and restored. They did an amazing job. So much so that she wanted them to work on a very old, special piece left to me by my grandmother. For Christmas, Mom took me to meet Suzie who worked with us to redesign my Arlene Francis style diamond heart. It had a cross in it that we wanted to replace with another heart. Suzie made recommendations and was very helpful. Tony worked with us every step of the way and, with an eye toward perfection, told us he didn't think one arrangement would look as good and showed us another idea that would look better. I also asked him to repair a custom charm I had since I was a baby. When he was done, both pieces were exquisite. Big Ben's has a beautiful showroom and they are really friendly and experienced. If you don't see what you're looking for, they will order it. Their prices are fair but for the quality and service, it was worth every penny. Thank you, Tony and Suzie.

I have been to this place quite a few times when I was unemployed and first moved to PA and had to…read moresell some of my jewelry which I've had for years and let me tell you I always knew the price of gold that was being paid for that day and I received very fair payment for my jewelry. I don't know if they have changed their policy in the past 12 years, but even though I hated selling my gold, I give them 5 stars. I'm using my wife's email account, and I'm puertorican from Brooklyn NY.

ONLY called this place to inquire about getting a Gold and Platinum Grill cleaned and polished for…read moremy fiance. The owner told me he did not want to clean something that was in someone else's mouth. Which i feel is valid, some people are not equipped to do that. So, my fiance calls before knowing i did this, and the receptionist goes to get a price quote for him, the owner picks up and is very rude and tells him no that it is "disgusting and he will not do it." My finace of course is understanding and says thank you and is about to hang up when the owner stops and says: "you're white and wear grills?" my fiances response is "uh no, im black, and wear a grill..." the owner SCOFFS and says "FIGURES" and goes on to tell my fiance how gross and disgusting and immoral they are. All over getting BUSINESS to clean something for someone who is willing to pay for it.