Best Example of Professional Quality Customer Service…read more
It's been a very long time since i could write an exquisite review on customer service, usually on a restaurant or food service. I never thought i would be writing a review for a 'port-o-potty' vendor. However, Kennedy Portable Toilets is more than a port-o-potty vendor, they are a highly dedicated customer service company.
Corey, Patti, and the Kennedy Team went above and beyond the call of typical customer service. They were friendly, helpful, and dedicated, I never felt like i had inconvenienced them at all - even though they pulled their team after hours to get this job done. They were delighted and eager to help. And if the customer service was enough - the portable toilets they delivered were immaculate. The luxury trailer was nicer than most presidential suite bathrooms. All single units were sparkling clean and in amazing condition.
If you or someone you know needs portable toilets for any event (sporting, weddings festivals), construction site, or high profile location events - I highly recommend Kennedy Portable Toilets - you will feel like family and will not be disappointed.
My story -
I'm an administrative assistant at NorthStar Studios, a TV production studio in Nashville. we are on 16 acres of land with over 300 employees and tenants in our building. On Wednesday at 4PM our main water line burst and we were told we would not have running water for 5 days! 5 days, 300+ employees, live audience members, full production, and NO RUNNING WATER??! no sinks, no filtered water, no coffee, yikes...but worse...NO TOILETS! We were in panic mode. My responsibility was "Get toilets, get them fast, and they need to be nice" - it was already nearing closing time for many businesses.
I immediately google portable toilets - and I found Kennedy. When I called someone immediately answered, I told her what had happened and she immediately empathized with our situation, took down notes, and said I will see what we have available and call you back. Within minutes Corey, Operations Manager, called me directly to discuss our needs. We needed two Trailer bathrooms, single portables, and handicap, portables. Corey was quick to explain everything he could do for us, typically being able to clean all units over a few hours for a morning delivery. However - Corey understood our urgency and gathered his team to clean the units and deliver all of our needs within a few hours. He asked me to be on stand-by for a confirmation call from Patti in the office as he needed to call her directly since it was 'after hours' - Patti called me after gathering ll the 'paperwork' needed with the financial obligations. Patti was also very warm, courteous and as we discussed our needs she also was communicating our needs with others in the office - and from what i could hear - they were equally as concerned, empathetic, and helpful. Within a few hours, our portable toilets were delivered. I am in awe of the customer service they provided.
Thank you, Kennedy Team for everything you did for us. You are truly an amazing company with high standards of customer appreciation, work ethic, and dedication.
Kate Jackson
NorthStar Studios.