Not as happy as I could be with this company. They were cheaper to take from the airport to the hotel and vice versa. However, when I tried to request that on our return trip to the airport they pick us up anywhere on surfer's paradise where it would be convenient for them in order to save us 20 minutes of walking back to our hotel to wait for them there, the receptionist I spoke to either didn't understand my request or didn't want to make a change possible. When our shuttle did end up arriving, it was late to pick us up. We had to make several other stops along the way and many of them were around the Hilton (a meeting spot I'd suggested to the receptionist but I guess that would've been too much trouble). Could this shuttle service just try to accommodate passengers a bit more to make the traveling experience a bit less stressful?? read more