The UPS store on NW 67th Ave in Miami Lakes is always busy. I waited on line for about 10 minutes…read more When it was my turn, I couldn't get my phone to bring up the Amazon return code. The young man who took my package realized my problem. He must have spent 5 minutes trying to figure out the problem even though the store was full. He didn't make me feel like a burden. I wish I had gotten his name. Five star service

Great Location, always full but workers are extremely fast, friendly and professional. I will…read morealways recommend this place!

This place has been a godsend for the area since it opened. Clean, organized, friendly and…read morewell-trained staff, same for the manager. One of the things I've loved with them is that on 2 occasions when they were busy, they offered to email me confirmation and receipt, and they followed through both times.

The service at this UPS store is exceptional. All of our preschool's marketing collateral gets…read moreprinted and shipped from this UPS store. Our graphic designer sent us the print versions of 3 different brochures late on a Sunday and thanks to the level of detail and fantastic service of this UPS store, we were able to distribute the 3 brochures at our school on Monday morning.

The ladies are fast, friendly and efficient! Usually there's no line the times I've gone which is…read moregreat. Just have your ID at hand because they will ask you for it plus your order confirmation number. Been a few times and have never had an issue. A lot of people don't know this store exists within the plaza.

All in one service. What every need need to ship out. The can probably send it from there. And…read morepeople are very friendly.

I went to return a few items at this UPS store in Miami Lakes- was attended by a very attentive…read morerepresentative. Only issue was that his computer froze up completely upon scanning my items for the return- had to wait a few minutes for it to restart. No line or long wait times- so it's value for coming into the store off peak times and on a weekend is a surplus!

There is no world class service at this store. These employees are always miserable ! Pls take them…read moreout of their misery and hire people who want to work ! I dread going there and unfortunately I have to go at least 3 times a week!! I greet them with a good morning but no one answers back . I say thank you and no answer ! Shame on them all!! The girl is just unbearable and the tall guy is as well. You have to guess if they can take you or not! There is no eye contact always always miserable !! I am thinking about going to another store as their attitude is just unbearable!

We have used Pakmail numerous months to receive, palletize and store our materials. Alex and team…read moreare very responsive. Actually incredibly responsive and always does an excellent job for the services we needed.

Every time I go in this store, I am always met with kind people who are very helpful. To me this is…read morethe most important thing, good prices don't mean much if you have to deal with people who don't like their job or are rude. Bonus - the prices are very reasonable as well. It seems like a great one stop shop.

Really convenient shipping location! It's open longer than anywhere I needed to ship (USPS, UPS,…read moreFedEx) and was quick. I've only used for prepaid shipping so everything was smooth and shipped the same day!

This is probably a fine business in its own right, but I'm giving this place 5 stars because (A)…read moreThey were there when I needed help getting out of a bind and (B) They basically opened up their store more than 2 hours after they normally close, just to take care of me. I found out at about 8:15 p.m. on a Tuesday that I needed to pack and ship a package. I was leaving on business very early the next morning and would be gone for several days, so I needed to get this shipped that evening. Even the post offices that stay open late close by 6 so that was out, FedEx/Kinkos was out because I don't have an extra testicle, which is what it would've cost to ship this heavy box using FedEx, so my only hope was to find a store that ships packages via UPS or USPS. I remember seeing this place along US1 in the plaza where TGI Fridays and Pier 1 Imports are located. I boxed everything up and headed out, hoping they were open (I couldn't remember the name of the place and couldn't find them in the few Google searches I did, so I couldn't call ahead). I arrived just after 9, the "OPEN" sign was still lit, and the door was unlocked. I walked in, thinking that maybe they were supposed to close at 9. I saw 2 people (the owners I think) in the back, and a chain gate was pulled 1/2 way across the hallway between the front of the business and the area where the sales counter is located. I asked if they were still open and pointed toward the "OPEN" sign that was still lit up. The man looked up and said "We close at 7 on weekdays". I asked if he could help me out, and I nicely explained again that I stopped because his open sign was still on. He smiled and said "You can come in". The woman who was working there was friendly and took care of me quickly, and because of their kindness I could relax knowing that these things were shipped before I left the next morning. That's customer service at its best! As far as the store, they sell boxes, tape and packaging products, they can ship via UPS, USPS and FedEx and they also sell stamps. I also believe you can drop items off to them and they will package them up for you and ship them. The next time I need shipping supplies or need to ship items, I'll be coming here for sure; They've earned my business. Come to think of it, I think I'll also send them one of the "You've been Yelped" cards as well!

The fact that this store only has 3 stars is crazy. But, that's yelp and the law of averages for…read moreyou. Anyway, this store is awesome. Very convenient, staff is always professional, friendly and helpful. Prices are reasonable and they offer so many services -- it's a one stop shop. I love this place -- feels like going "home".

This location it's great from cleanliness to customer service. I have gone to other ups but this is…read moreis the best one . I never have issues with packages and their hours are great .

The lady in front desk was so rude when I just ask if I can connect to the wifi to send her the…read moredocuments to print. She told no! Not wifi. And It was so sad because I always go to there to all my office need it. But after that, I don't think to come back. Sorry but awful customer services.

Wish I could give ZERO stars. Dropped off a package there to be shipped via DHL, the young lady…read moreworking was way too busy talking on the phone, in a different language and talking to another patron who walked in after me. When she finally accepted the package, I asked her if she need anything else like the commercial invoice for customs declaration and she dismissed me and carried on with her convo in a different language. Later that night when I tracked the package, it was being returned to me. To add insult to injury, it was Friday night and DHL has no customer service at night and on weekends. So I had to wait till Monday to find out that it was being returned because of the very same document that I asked miss lady about. I now have to pay to ship again and apply and wait for a refund.