I discovered this place on an advertisement on the back of a shopper docket! It is great for kids and for parents! A three level playground, giant slide and glow in the dark ball room will keep the littlies busy for hours and the cafe area provides a haven for parents, you can sit and read, relax with a piece of cake and a cup of coffee or just catch up with a friend! For just $13 you get entry for the entire day, the centre caters for children of all ages with a three tier playground for 4-12 year olds and a smaller area with a ball pit, jumping castle and slides for 1-3 year olds. The cafe menu is fantastic, it includes hot meals, drinks, sandwiches, cakes and biscuits. The Centre caters for birthday parties and hosts special events over the school holidays. For just $99 you can purchase an annual pass which allows unlimited entry and other bonuses such as 10% discount on the cafe and discounts on birthday parties. read more

Go Wild Activity Centre - Strathpine, QLD

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I am very disappointed and astounded at the shocking customer service Go Wild centre at Strathpine. I contacted the centre in advance via telephone to advise that I would not be hiring a party room, but would be bringing 12 children to celebrate my son's 5th birthday. I advised that I would be utilising shop-a-dockets for 'buy one entry and receive a second free' and that I would be paying for all the children myself. I was advised that I would have to use multiple dockets and that there was a limit to two dockets per transaction. At no time did the staff member advise me that if I was utilising the shop-a-dockets on the internet, that I would only be able to use one voucher and that all other vouchers would be invalid. I arrived at the centre at 9am with 12 children (and their parents). I was confronted with a staff member at the counter arguing with me about the shop-a-dockets' validity, telling me that I would not be able to use the vouchers as they all had the same code printed on them and that I would only be able use one. I would therefore be charged full price for 10 children. Another parent presented two shop-a-dockets that had been cut out from the back of a shopping receipt. Apparently these vouchers were acceptable and I was able to use them, however I was still charged full price for 5 children. Another staff member approached the counter and advised that they had experienced the same problem recently with other customers trying to utilise the internet shop-a-docket vouchers and that he would be contacting shop-a-docket tomorrow. I can't understand why one type of voucher can be honoured numerous times and the other readily available and not valid more than once, without any such terms and conditions listed. I advised that I would also be purchasing meals for the 12 children and that they would still be receiving further funds as a result of our visit. I was very embarrassed in front of the other children's parents and other customers that had formed a queue outside the door, waiting to come in to Go Wild as it took approx. 20 mins for the staff to sort out this issue. I can't believe that the vouchers were not honoured as a token of good will and good customer service. The parents of the 12 children concerned, were appalled at the situation and told me that they would never in the future consider coming to Go Wild for their own children's birthdays. The parents advised me that I should place my complaint onto your Facebook page. I noted on your website that you say "Go Wild Activity Centre is a family-owned and locally operated business. Our friendly team includes blue-card staff and we pride ourselves on providing excellent, quality customer service that is down-to-earth and friendly. You are one of the family at Go Wild!" The reason for my complaint today, is to bring this episode to your attention so that hopefully it will not happen to other parents trying to provide a Happy Birthday experience for their child. read more