When looking for a new Explorer, I reached out to three different Ford dealerships. Even though…read moreSound Ford was the furthest away, they were the most responsive and the easiest to deal with. They had the exact vehicle we wanted and did not try to sell us something in a different color or a completely different vehicle, unlike one other dealership. Mike was upfront about what they were willing to offer on the vehicle and was not overly pushy with the sales process. Anna was very friendly and communicative and helped us by showing us the SUV and generally being awesome. Special shoutout to Joe. There was miscommunication during the paperwork, and something was added that we did not want. He did not try to force us to keep it and instead made the corrections, and everything worked out as initially agreed. Hopefully, when it comes time to service the vehicle, the service department is as good as the sales department.

High prrssure sales tactics These guys are out of control…read more No reason to put up with it, there are lots of Ford dealers

I had a great experience at Toyota of Renton. Bido Abdallaly was very helpful, professional, and…read morehonest throughout the process. He made everything easy and stress-free. I really appreciate his help and would gladly work with him again in the future. Sincerely Omar Abdulle

We chose Toyota of Renton because of your strong reputation and positive reviews, not because you…read morehad the lowest price. Unfortunately, our experience fell well short of that reputation. At delivery, the truck was not properly detailed. There was a dirty towel left inside, the center console was unclean, bird droppings on the exterior, and the truck bed had not been cleaned. For a vehicle that had been reserved for a week and given the amount we paid, this level of preparation was unacceptable. We were not provided a walkthrough of the truck's features, no guidance on the Toyota app, and no explanation of how to set up payments. We also were not informed at the time of purchase that we could upgrade rims and tires by paying the difference -- something we only discovered later through the service manager, after the opportunity had passed. While Bradley was professional and polite, the overall sales process lacked clear communication and follow-through. After an accessory upgrade, we were not properly advised about the window tinting process and only learned not to roll the windows down from a small Post-it note. Most disappointing, after Keith, the Sales Manager, personally asked us to leave a review, I emailed him twice to address these concerns and received no response over several months. That lack of accountability reinforced our concerns about the overall customer experience. We expected a higher level of professionalism, communication, and attention to detail.

Great customer service. Complete evaluation of my car whenever I get it serviced. Also…read moreavailability of new cars to test drive.

I paid $687 in registration and licensing fees when I bought my car from Walker Renton Subaru, but…read morethey never submitted the paperwork to the DMV. I had to take two days off work and go to the DMV twice just to avoid driving illegally before visiting family for Christmas. Since the DMV had no record of my paperwork, I was forced to pay another $410 for a 90-day permit and registration--money I don't have as I'm getting married next year. While I was at the DMV, Justin Skoll (Walker's Renton Sales Manager) told me over the phone to pay the fee again and send him the receipt, and he committed to reimbursing me. After I sent the receipt, he reversed his position and said he now has to wait for confirmation from the DMV before reimbursing anything--even though they admitted they put a stop on the check they originally sent. By Oregon and Washington law, it is the dealer's responsibility to ensure a vehicle can be registered when they collect registration fees. Instead, the dealership failed to process my paperwork, kept the $687 I paid them, and left me to pay the DMV again. Leading up to Christmas and my wedding, I am now out $1,097 and only have a temporary 90-day permit. As someone who has worked in dealerships and OEM's, I am extremely disappointed and would not recommend this dealership.

I found a vehicle on the dealer's website which I thought might be a good fit. I made an…read moreappointment online. My assigned sales consultant was Carlos Ramos. While the vehicle didn't quite fit with my specific needs, I found my experience of working with Carlos to be enjoyable. He was friendly, straightforward, and listened closely to my needs. The type of associate who values customer service over sales. Although this deal didn't pan out, I would 100% do business with Carlos in the future, and recommend asking for him if you are in the market for a vehicle. With that being said, it's worth mentioning that this dealership is no-frills. There isn't a fancy lobby or great amenities, but it's still setup adequate enough. Nonetheless, glad to meet a decent salesperson like Carlos!

I would rate this dealership 0 stars if I could…read more Renton Jeep has been, without exaggeration, the worst dealership experience I've ever had. Their prices are astronomically inflated, but the real disaster is their complete inability to communicate or follow through on anything they promise. My Wrangler has now been sitting in their service department for over 30 days. In that entire time, getting any kind of update has been like pulling teeth. They do not answer calls. They do not return voicemails. They do not reply to texts. They do not proactively communicate anything -- not status, not delays, not parts issues, nothing. Every timeline they've given me has been blown past without explanation or accountability. I would recommend looking elsewhere, it is worth a longer drive for better service and cheaper prices.

Terrance Lin was a great salesperson. Straight forward and a very easy and fair deal on our…read morepurchase. Austin the sales manager made the transaction uncomplicated and helped move the process along as well Highly recommend Terrance if you go Brotherton Cadillac.

On time with my appointment and very pleasant to work with. Thank you again for my oil change and…read moreputting on my plates.

January 2026 News from our auto mechanic that our 2004 Tahoe…read moreneeded to be replaced was being hit by a ton of bricks! As seniors, it was horrible news! New car payments now? Found a good low mileage used Ford Escape at Good Chevrolet, Renton, WA. Channing is one of the BEST Salesman EVER and we have dealt with a lot in our 3/4 of a century lifetime! Channing was so easy to talk with, quick, easy and genuine in his communication. Went above and beyond to help us get the best payment possible!! We would recommend him in a heartbeat!

PLEASE DONT BUY ANYTHING HERE! Dishonest, TERRIBLE customer service + standards!…read more First off, Both of my parents bought 2 cars at $50,000 within 48 hours. My dad has mentioned the smell of oil the last two times he's gotten an oil change- both times the maintenance team said it's probably just a spill from getting it changed and nothing to be worried about. (Keep in mind this is when he was in the warranty) his first oil change out of his warranty he brings up the conversation he previously had and now they say that he has a oil leak that has obviously been there for a long time. Then one of the maintenance managers say that majority of their maintenance team was doing dishonest things which lead them to get fired. She write some of our information and says she's gonna get it to her manager, which did not reach out to us like he was supposed to. After calling two separate times I finally got in touch with him and he said he cannot do anything to help because the old maintenance team didn't write anything down about the interaction. Keep in mind all of this was after admitting that his whole team was dishonest and frequently did not pay attention to anything a customer would bring up. This shows terrible management, customer service, and employees! As of now, I will continue to escalate the situation and make sure everybody sees how TERRIBLE they treat customers. Please do not come here, they will continue to screw you over with no remorse

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.

We purchased our last two cars from Enterprise. They carry good used cars mostly previous rentals…read more They offer a 12 month warranty and extended warranty's for purchase. Our guy Graeme was amazingly helpful. You can tell it's about the people not just the sale with this guy. Would very much recommend this dealership. They take the stress out of purchasing a car. We will continue to use them for our purchase needs in the future.

I bought a Nissan from Kennelly's after seeing an ad online for what seemed like a very good price…read more It was a good car, I enjoyed driving it for several months, then got in a head-on collision which totaled it. My insurance company paid off (due to the driver who hit me being uninsured, and leaving the country) $1500 more than I paid. So, it was truly a great deal, better than I had thought. Everyone was very nice, I enjoyed visiting the car lot. Highly recommended.

We were interested in a vehicle we found at Renton Auto Mart listed on Craig's List. At first we…read morewere excited as it was the only vehicle we were looking at close to Kelly's Blue Book, and we were determined not to pay much above this as our bank officer told us their valuation of the vehicle, which determined financing and rate, would be even below KBB. For three days we called to see the vehicle but the salesman kept telling us the owner's wife was driving it. He couldn't answer any questions about the car's finish. If you're going to sell a car and list it on a website as available, don't let your friends and family use it in the meantime while potential customers are interested in buying the vehicle. How do we know how your family is driving a car they already know they won't have to deal with fixing? And every time we called the office whoever picked up would actually put the phone down on his desk without first excusing himself to yell at someone in the background. We could barely hear what the speaker was saying when he finally, unapologetically, returned to us. Extremely unprofessional "business." Be warned.