We took the Progreso tour this past week as part of our Disney Magic spring break cruise, and it…read morewas absolutely fantastic. Our guide, Cas, did an outstanding job leading us through three planned stops--and even handled an unexpected bus switch with ease. She was knowledgeable, engaging, and shared fascinating insights from her Mayan heritage as we explored culturally significant sites. We'd highly recommend Tripping Cool and Cas to anyone looking for a memorable experience!

#carnivalcruise #cozumel Chef JC he is the best and Armando…read moreFausto and his team provides exceptional service. I have traveled abroad and visited Mexico a few times but have never experienced this level of unique customer centered experience. The VIP La Casa La Playa is an adults only experience When passing through Cozumel please visit, tell them Maurice sent you.

We had a wonderful tour! We did the private jeep ride to the ceynote, with lunch and snorkeling…read more There were four of us in our party so we squeezed into one Jeep plus our driver and it was smart because the traffic and driving is a little wonky and we were glad we had someone from there driving. He also was a great source of information and history on the area. Definitely recommend

We had an amazing experience with our guide Sergio, he was so educated and personable. I prefer…read moresupporting small local business and giving back to the community that so heavily relies on tourism. I 100% recommend this service! If ever back, will book again!

Tiger, is the amazement of the Cozumel community. His guacamole at the sand bar is awesome. On my…read moretour I saw lobster, 5 turtles, and a few large stingrays. Tigers pole dances and beer selection is beyond reproach. Go get you some tiger merch. You will leave satisfied.

We had a great time! The boat is nice, the crew is very friendly and well informed. They are all…read moreabout fun while keeping everyone safe. They take great underwater photos. I only wish I posed for more! They fed everyone and had yummy drinks. Overall great time. Everyone on the island also know and recommend this family ran business.

https://www.toursplaza.com. Click the link and you will see that they are no longer in business…read more I have used Tours Plaza multiple times over the years and always requested Gerry as my driver. Last November our stop in Cozumel was canceled due to the ship needing to avoid a storm. I contacted Tours Plaza and requested a refund as their policy stated "Full refunds will be given in the event that your cruise ship does not make port." They replied the following day, November 7, 0224 "Hola Margaret. We're sorry your cruise changed the itinerary, we'll issue the refund, you must receive it in the next 7 days. See you the next time! Kind regards". That was 5 months ago. I have never received my $233.20 refund despite repeated promises by Eduardo that the refund was being processed. On January 31, 2025 "Our clients are very important to us, I'll issue a refund right away, you should receive it in the next few days. I'll write to you in a few days in order to confirm this went through." Never happened. On 2/07/25 " Hola Margaret. The refund usually takes 7 day... We just checked the status and it's processing, you should see it at your account shortly. In any case we are monitoring the situation because our clients are very important to us! And your refund is absolutely correct. We'll write to you on Monday again, in order to check you received your refund correctly. Kind regards". Never received. He then pretty much stopped responding to my emails. I never received the refund. Today I receive an email from Tours Plaza regarding yet another reservation (upcoming) telling me that I will need to try and get my deposit back from my credit card company "Dear M, bad news, our site was been hacked and several reservations were deleted and money was stolen from us and while we investigate, and try to get back the stolen money from us, Tours Plaza is no longer online, please ask for your deposit refund at your bank or Visa Card. Best Regards Eduardo" I strongly advise against using this company. They can no longer be trusted. And that's a shame because they were my go-to tour guides for many years.

We booked a car for 3 people a month ahead of time. Eduardo was quick to confirm by email and gave…read moreexcellent instructions for our arrival. We met our driver KELLY at the assigned location and he was extremely courteous and knowledgeable. We knew ahead of time that we wanted between 3-5 hours of tour and had a couple of places in mind, the Chocolate factory & Tequila factory (both were very fun and educational), then over to the beach to just enjoy the coast. Kelly picked several stops along the way and made it real easy to just relax and have a great time. We were ready to go back to our ship after about 4 hours and had the BEST DAY POSSIBLE. Thank you Kelly for a pleasant, comfortable, and informative day. You made our visit truly memorable.

I accidentely found KaoKao on a web site and it looked interesting, after all, it is chocolate. I…read moresigned us up for the two hour "tour" and Chocolate making. The shop is located in a neighborhood and not a tourist area in a small storefront. Nancy led our experience and gave us an interesting talk on chocolate and its history. It was really interesting. We then actually ground some "nibs" and made our own chocolate for hot chocolate. It was a lit of fun and we ended up taking our little medallion of chocolate home with us to try on some winter evening. Nancy also gave us samples of different types of flavored chocolate. They were just small pieces but by the time we were finished I think we had about 20 different chocolates. The tour is inexpensive and a lot of fun. As an added comment, we were on a cruise and the cab fare was about the same as a ride into the tourist area. This is not in a tourist area so you'll see where people actually live. Nancy will call a cab for you for the trip back to the ship or to the tourist area. Again, this was a lot of fun.

Every time I go to Cozumel I like to buy their chocolates. I did not do any research prior and…read moredidn't know where to go. We asked our driver to take us to best chocolate shop in town and he took us to Kaokao. We were really please. We were greeted by the nicest ladies who walked us inside the shop. They also gave tours here but we were there strictly just to purchase. The lady behind the counter did offer us some samples. I had a lot of questions and the nice staff was able to answer all of them. She also knew all the ingredients in them and helped me choose what was best for me. I ended up getting some dark chocolate, milk chocolate, coffee espresso beans, and some other goodies. The shop was really cute and they had all things chocolate and more. They even had toys and souvenirs. But their star are their chocolates which are high-quality and made from the finest ingredients. They even had interesting chocolate flavor combinations. The shop should also be clean, well-maintained, and air conditioned. Pricing was also reasonable. I highly recommend if you are in Cozumel and want to stop in a good chocolate shop.

This is such a fun tour and beautiful tour of the island! We had a wonderful guide, Sergio, who…read moremade the trip more interactive! He sat and talked with the entire group and got to know us all. Amazing job!!

Rebecca the Guide was amazing . Very knowledgeable and take a pretty good photo! Carlos are driver…read morewas just as amazing

Worst customer service....paid for a massage..couldn't make the appointment...charged me almost 300…read moredollars. Ridiculous....we have stayed her a few times and won't waste our money ever again.

This is our 6 time staying at Cozumel Palace. The entire staff is always beyond amazing. So very…read morehelpful, anything and everything you need they are always happy to oblige. Today we had a late lunch at Flamingos. Jesus our waiter went out of his way to make us feel special and cared for. Thank you to everyone at Cozumel Palace.

They said this tequila is not available in the US but it is and for half the price. Total scam..read more

This tour was recommended by several people prior to my travel and when I arrived in Cozumel- I…read moreheard about the place several more times. In Cozumel they refer to the Tequila Tours as "Tequila Museums" as well. There aren't any Agave Farms on Cozumel, so this is as close as you get to having an understanding/explanation of the processing and distilling of Tequila. Although there were some super corny and touristy aspects of the tour, it was a quick and enjoyable tour about Tequila. Out guide was Manuel, he was a knowledgeable guy and a charmer. He made us feel at ease and let us taste whatever we asked for (the key here is that they want you to purchase some tequila-so indulge). The Tequila is great and the different barreling and tastes offered were really good. I do think the Tequila is overpriced, but it is up to you if you feel you want to make a purchase. I say - while you are exploring the town, why not stop in and check them out.

We booked the Jeep excursion with lunch and Catamaran while in Cozumel on our 4 day Carnival…read morecruise. The Jeeps were a bit old and worn down, but honestly, what else can be expected? That is what I would expect from a tourist vehicle in Mexico. It ran fine and I enjoyed the top down- so I had a blast overall. We were running a bit behind leaving the market area, which put us behind the whole tour. It ultimately ended up great because we missed the main catamaran tour, and ended up on our own private catamaran and snorkel instead. Alex (our tour guide) took us to some pretty beach spots, a Tequila distillery, and then we ended at Tortugas for lunch and the Catamaran. He was a lot of fun- fed us beers as we drove around the island, and then made us margaritas while on the Catamaran. Those free drinks made up for the kind of crummy lunch that was included and the way too sweet drinks at the resort. The Gucamole, chips and pico are on point though- so make sure you get those. Just don't expect the actual fajitas- there is a different "included" fajita plate that was not very good. On the boat, we were with Alex (different Alex from our tour guide), David (driver), and Marcos (photographer). They were all really laid back and fun. They helped us snag pictures on our phone and then also took some underwater pictures while we were snorkeling. Things weren't "flawless", but we still had a blast and would do it again. I would love to come back in Sea Turtle hatching season!

Booked a tour for St Kitts island tour and beach. We waited in the hot sun for 30 minutes while the…read moretour owner tried to "fill the bus" then waited on a hot safari vehicle breathing fumes of other vans for 30 minutes while we waited for 2 more passengers. Tour advertised complimentary water which the driver had no idea about. We were supposed to go to Friar's beach or Cockleshell ( both nice beaches) as advertised, driver took us to very small and rocky Frigate Bay where we had to pay more for chairs and it was hard to go into water since we did not have water shoes. Other passengers on the tour were charged $25, when we booked ahead and were charged $70. Of course at the end when I asked to speak with the owner to voice my concerns he was gone for the day. I will never use this company or recommend them to other cruisers. I tried to post this review on their website but they only seem to publish 5 star reviews.

Booked via Royal Caribbean, Food and Tequila Walking Tour of Ensenada, duration advertised 2 1/2…read morehours, but we ran over 3 hours, and had a delayed one hour start pushing our return close to gangway up time. I was resting shortly after getting back on ship in my cabin, and felt the ship move so pay attention to the time. Price was only around $50 as the excursion was discounted via the cruise line. As for the tour it was great, and you will get in some steps. Guide Angel, my group 15 persons which was ideal to interact with each other, and to fit in the vendors comfortably. Group meet at a vendor booth setup opposite the $RCL ship, and walked as a group into town. First Stop, the Fish Market to learn about the freshly caught fish, then a stop where we sat down and were served bottles of beverages, plus had a yummy Shrimp Taco, and explored a wide range of Salsas with in house made chips. Second Stop, a Confection shop with an indulgent number of sample sweets to be tasted and if wanted purchased. Huge platters of Fruit / Nut hand rolled sweets were tasted. Third Stop, Tequila tasting, more than a dozen sips were had across a wide range of tequilas. Tequilas tasted were across a wide range of price points and including flavored variations. Was a fun experience, liquor pours were sips so as to not intoxicate the group. Numerous bottles were purchased by the group. My favorite was the flavored Quita Penas. Fourth Stop, La Michocana for Mexican fruit popsicles, known as paletas, a nice stop to cleanse the palate. Fifth Stop, more Beverages, and a choice of 2 Tacos, that were really good, and at this point the Cruise Ship was again in view, but still a few minutes walk away. Overall a good value / experience, and a comfortable walking tour where our guide Angel watched over us, and smoothed over any language issues. Can happily endorse this excursion that is only available from this vendor via Royal Caribbean.

This is a review for The Taco Trail in Ensenada. Barbara was our guide and she was excellent. She…read morewas extremely knowledgeable about the local culture and had answers for every one of our questions. She was personable and outgoing. We visited four taco shops, including one with a Michelin star. The food was always good, but some were better than good. It took 3 1/2 hours to complete the tour, but there were a couple of stops just to show us sites in the Ensenada area. The biggest issue on our excursion was the van itself. We fit 16 people into the van and it was extremely tight. There was very limited knee room and it made for an uncomfortable trip.