I was really hoping for a better first time experience with sugaring. This place had good reviews…read moreso I was hopeful in the type of care that would be taken. The place itself is clean and pink. I love the aesthetic, but the experience of getting a Brazilian wax was traumatizing. The esthetician, Natalie, was not gentle and seemed very upset when I needed to take breaks. She just kept going and telling me to hold my skin. Out of annoyance, she asked me several times if I wanted to continue (rolling her eyes). I understand that waxing is difficult but I think with it being a vulnerable experience (everything out in the open), it could've been handled with more caution. I was in pain the ENTIRE time, to the point of crying. The esthetician did not show any concern for the pain I was in. Even the way she sprinkled the powder was aggressive. I hope accountability is taken and reviewed. Overall, I don't see myself coming back here due to my experience. I hope to try sugaring at a place with more care and kindness.

This place is very cute. I did a walk-in today. Paid with Apple Pay. Plenty of parking out front…read more The place is very clean and cute. Lots of pink. The only thing is that the technician was relatively new when it comes to sugaring. I think with a little bit more experience, she'll be great. The table was disinfected after I was done, and the pink cover was replaced with a new clean one. I love how this place is so clean. I also got a 50% off on one of my waxes because I'm a first time client. Also, I got a scrub as a holiday gift! Yay!

Patricia was so sweet and efficient! She walked me through everything and made me feel very…read morecomfortable. I'll definitely be back.

Had a great experience. Clean, fast (ideal for me) and beautifully done work. Very detailed, no pun…read moreintended.

Eydie is a total joy and the very best at what she does…read more Her space is always immaculate, parking is free and easy. She is a great communicator too. I've needed to change appointments around a few times and she has always tried her best to accommodate my schedule. I love my lashes!! In a world of crazy....Eydie and my lashes are two constant feel good things!! So appreciative.

misleading and cheating, i would n recommend this person , When i did my procedure with it didn't…read moredo anything to me

Emily, technician, did an excellent job trimming and shaping my eyebrows…read more... I also received a great facial from Emily. She has a very light and gentle process....gentle natural products are used that are very good.

I am incredibly impressed with the Lemonade Lab! I only wish I found them sooner! I've been getting…read moreWaxing services for over 30 years, and this is hands down one of the best skilled service providers I've experienced. Emily was my delightful Esthetician; so very professional, friendly, smart, and talented! I've never ever had a better eyebrow waxing in my life! Emily had a strong idea of shape, texture, and angles which led to the most two beautiful eyebrows ever! She took her time to discuss my preference of shape and design; she even made a small further adjustment once she saw me standing up in the reception area to pay. Emily clearly cares about her clients and has a high level of service. She is very talented and invested in her client's happiness. Emily was also great for Brazilian Waxing, everything so quick and simple and painless. She made a first time customer feel very comfortable, with great professionalism and talking to dispel any client nerves. She is also a great listener, which was particularly important during my eyebrow session. Brazilian Waxing was painless and smooth, and I couldn't be happier with the results. I would highly highly recommend the Lemonade Lab! Check out their first time client specials. Big shout out to Emily for being so cool, awesome, friendly and great at her job!

I got my first lash extensions done by Dixie a few weeks leading up to my wedding last year. Coming…read moreinto Glam Spa is a luxury experience. The studio is inside a business building right off of the freeway with ample parking. The studio itself is adorable and really well decorated. I had such a positive experience with Dixie. I told her I was getting married in a few months so wanted to try lashes to see how well it would hold up and decide if its something I wanted for the day-of my wedding. Dixie talked me through my options and provided her recommendations. She is such a sweetheart and such a pleasant person to hang out with while getting your lashes done. My lashes were beautiful and held up so well. Got a fill another time leading up to my wedding and it lasted throughout my honeymoon. Dixie has the set bar high for me in terms of lash extensions. Shes taught me everything I need to know for maintenance and what to expect for great lashes. I've moved away from the area now but always wish I could visit GlamSpa for more frequent visits. Thanks for helping me feel beautiful on my wedding day Dixie!

If It's vacation time then it's Shanique time. of my favorite things to get done before a trip. She…read moredoes a great job with my little baby lashes and it makes vacation so much easier.no mascara ,no raccoon eyes at the pool. Actually don't wait for vacation. It's great all the time.

I have been wanting to get a wax for quite sometime but have been so nervous and wanted to find…read moresomeone who would make me feel comfortable from the start. And so I happened to run into it on here and all the reviews were so positive and so I had to give it a chance. Margie is so sweet, so outgoing, and made me feel so comfortable with her from the first meet. She made sure I felt so comfortable and honestly even though it was still a painful experience I would 100% come back because she just made me feel comfortable. Overall: If you want a great experience, I would 100% recommend. She will make you feel comfortable and she is very knowledgeable.

Please don't look elsewhere, Margie is THE BEST! Her…read moretechniques are quick and pain free! She uses the best products and makes the whole process comfortable. Highly recommended!

I recently found Jackie through a friend. I've always been curious about Brazilian waxing but was…read moresuper scared. Jackie made me feel completely comfortable and she is so sweet! Such a great first experience. I love how she uses a Hawaiian wax. I have never heard of that before. I will definitely be back for all of my hair removal needs. Thanks Jackie! You rock!

I sent a message to book an appointment with Jacquie and she was quick to respond. I've heard from…read morea friend how amazing she was with Brazilian waxing so I thought I'd give it a try. It was my first brazilian wax ever and I was nervous. Jacquie talked me through it and she just made me feel so comfortable and we even had some laughs! Such a sweet person! I'm already pre-booked for my 2nd appointment! I honestly don't think I see anyone else after meeting her for this service! Thank you so much Jacquie!!!

I have had three massages here so far. The first two were shortly before I gave birth, and then a…read morefew days after. It was really hard to find someone who offered prenatal massage, so I was thrilled when I found that this place does! I wouldn't have even thought to do the lymphatic massage after giving birth, but the therapist I worked with highly recommended it, and I'm so glad she did. The lymphatic massage greatly reduced the swelling and extra fluids in my body. Most recently I had a deep tissue massage with Alexa. After about 10 minutes I could tell that Alexa has a magic touch. I could feel the care in her hands, and to me that is a sign of a great therapist. Her pressure was perfect, and I didn't want it to end. I have had massage and body work for over 20 years and Alexa's massage was one of the best ever! The only thing I don't care for in the spa is the blue lighting, but you can request to change the color to whatever you prefer.

KIRA was amazing! Best facial I ever had! My skin was glowing after and I got so many compliments…read more She also included a massage on my face at the end and she also did a scalp massage that made me feel so relaxed in the end. I will be recommending her to everyone I know! I have been to so many estheticians, but Kira was one of the best estheticians I have ever been to! Come try her out!

I've been coming to mint for over 6 years and I've always had an amazing experience with my girl…read moreMelissa but sadly she isn't working anymore! Today I went with Katherine a she was absolutely incredible. Her customer service is top notch and the way she shaped my eyebrows were perfect. Super super happy and will def be Coming back to her next month!

My first time at Mint Wax Center and I've made another brow appointment already. I had a really…read moregood experience. Emily did a very good job, and she's very talented and has been a an aesthetician for roughly over a decade, so she knows what she's doing, and it was a pleasure to have her. It is located in Salon Republic in the Topanga Village on the second floor next to Burke Williams. The salon is very clean and it's very cute inside and I love the 1 on 1 attention. The prices are reasonable, and it only took a little bit over an hour, and I am happy with the finished product of my eyebrows. I got eyebrow shaping, henna tint, and lamination. I never get my eyebrows done, so this was a must for me. Usually, I do them on my own, but when I'm going somewhere or event, I want to have them already done, which creates less hassle for me with make up. Overall, I am very satisfied with my service and I am happy with my brows. Also, I am so happy I got to experience Emily's work, and her bubbly personality. She is very nice and tells you everything she is putting on your brows, which I think is professional. You receive a text before your appointment, giving you the steps and directions on how to find the salon, and where to wait if they are still with a client. The parking is easy to find, they give you 90 minutes free for parking, which is all I needed for today's service. I am very satisfied with my eyebrows and I highly recommend Mint Wax Center! -Marshay D.

Although I've visited Burke Williams spas before, it was my first firm at this location…read more I scheduled a 35 min Relaxation massage and arrived about 2 hours prior to use the amenities. I have to admit that this location is the nicest one I've been to. It's spacious and very fresh and clean in all the different areas of the spa. They have a nice and relaxing waiting co-ed lounge where you can have some tea, juice, fruit infused water and fruit. The amenities are not co-ed. There is a jacuzzi, steam room, and sauna, and plenty of showers. Everything is kept very clean so that is very much appreciated. The staff were all very nice and helpful as well. They do validate parking for the parking structure that is within the Topanga Village (don't park in the outside 90 min parking, instead drive up into the structure towards Total Wines). I am definitely coming back to this location, even though there are several other Burke Williams locations closer to me.

Formal Customer Service Complaint -- September 12 Visit…read more I am writing to formally express my concern regarding the way my daughter and I were treated upon arriving at Burke Williams Woodland Hills on September 12th. We were there to celebrate my birthday with two of my best friends and were looking forward to a relaxing girls' spa day. Unfortunately, our experience at check-in was uncomfortable and disappointing. I want to clarify an important point: we were not late. We arrived approximately 15-20 minutes before our scheduled check-in time. Despite this, the blonde employee assisting me repeatedly told us that we were running late. When we arrived, a friendly brunette was assisting my daughter while the blonde employee checked me in. I provided my name, explained that we were there to celebrate my birthday, and gave the name of my best friend under whose reservation we were booked. After locating our reservation, the blonde employee stated that we were running behind schedule because we were late. I was surprised by this because we had arrived early. I was prepared to complete the check-in process promptly, but the repeated comments about being late immediately made the interaction uncomfortable. She requested my driver's license and then explained that a credit card was required on file. I explained that I wanted the charges placed on my card rather than my daughter's. After I handed over my credit card, she again stated, "Okay, you are running behind schedule. I need to finish your check-in." After processing my card, she placed it on the counter and slid it toward me rather than handing it back directly. She then asked me to sign a consent form on a digital screen. Because the print was very small and difficult to read, I politely asked if it could be enlarged. She sighed and told me she had a paper copy. She retrieved it from underneath the register and slid it toward me, again reiterating that we were behind schedule because we were late. She then told me that, because it was my birthday, I would receive an add-on. I asked what the options were because I wanted to understand what was being offered. She quickly went through them, but I was still unclear and asked for clarification. I felt that her demeanor indicated frustration with my questions. She ultimately told me that my masseuse could explain the options and that she would take me to the locker area. The contrast between the two employees was very noticeable. The brunette assisting my daughter was warm and welcoming. She wished me a happy birthday and told us to enjoy our spa day. Unfortunately, that welcoming attitude was not reflected in my interaction with the other employee. Before we reached the locker area, my two best friends saw us and came over to greet me and wish me a happy birthday. The blonde employee abruptly stated, "We don't have time for this. You are already running late. We need to get you into the locker room area." I found this especially upsetting because we were not late--we had arrived 15-20 minutes early. I was simply being greeted by the two friends with whom I had planned my birthday celebration. If there was a scheduling issue or discrepancy in the system, it should have been explained to us professionally rather than repeatedly telling us we were late. By the time we reached the locker area, what should have been an exciting and relaxing start to my birthday celebration had instead become stressful and uncomfortable. My daughter also noticed the employee's demeanor and independently expressed that she felt uncomfortable with the interaction. I am bringing this to management's attention because I believe this interaction warrants review. Repeatedly telling guests they are late when they have actually arrived early is inaccurate and unnecessarily creates a negative experience. I understand that Burke Williams has schedules to maintain, but scheduling concerns should be communicated with courtesy, accuracy, and professionalism. I chose Burke Williams expecting a premium spa experience. Guests should feel welcomed and respected from the moment they arrive, particularly when celebrating a special occasion. I respectfully ask management to review what occurred, including the discrepancy regarding our arrival time, and address the customer-service concerns described above. I would also appreciate a response explaining why we were repeatedly told that we were late when we had arrived approximately 15-20 minutes before our scheduled check-in time. I sincerely hope Burke Williams takes this feedback seriously and ensures that no other guest has a similar experience. Lastly, suggestion for group members in locker area: kindly assign lockers 10-15 slots away from one another so we are not all bunched together trying to place our items or sit in a crowded space. This would create a much more relaxed space.