After Hurricane Helene, our neighborhood's drainage was a mess--ditches were completely clogged and…read moremany culverts were compromised. Tom and the GroundHog Grading crew came in and did a wonderful job getting everything back in order. They were thorough, hardworking, and now our roads are finally draining properly again. We are so grateful for their help in our post-storm recovery. Highly recommended!

We needed a single piece of black roofing to complete the shed roof over our well house. Chris…read morehelped us with this and it was fabricated and ready the day after we called. My husband picked it up today and they didn't even charge for it! He even got some random screws to put it down with and there was also no charge. I can't remember the last time someone did something nice like this. Thanks to all at Best Buy Metals! Great folks! 10 stars.

We showed up at your Charlotte location at 737 in the morning yesterday. My son was driving my…read moreheavy duty truck with a flatbed trailer to make it easy to load the materials you were selling me. He was the only customer in the parking lot when he arrived. He was greeted by a polite lady at the front desk saying he was here to pick up the order. She struggled to locate the order and then what appeared to be a supervisor came out from a backroom and said he had it under control. A few minutes later, he got a confirmation that the order was ready and here to be picked up. They did not have the three-inch screws that we ordered. We asked if you had three inch screws in any color in stock, they said no. We then asked if you had any 2 1/2 inch screws in stock, they said no. It is very important to note that your company did nothing to help with solving this problem, my son kept having to come up with possible solutions to solve this. This answer soon changed to they did have some 2 1/2 inch screws in stock in the charcoal color, they brought out a box of screws and we found that once we checked them they were the wrong color, we gave them back to the lady at the front desk and she went looking for other screws, she came back with a second box that had some charcoal colored screws on the surface but then had burgundy color screws buried in the box, we sent her back the third time and she located the correct screws finally and gave them to us. We were assured that we would receive a credit for the price difference in the screws from the three inch to the 2 1/2 inch. Once all of this confusion was put behind us, my son went outside expecting to have the materials loaded up. Again, please understand that when he pulled up at 7:37 AM there was nobody else in the parking lot. A semi-truck pulled up right as he went back outside and your location began servicing that semi-truck ignoring my son, they said it should be done in a few minutes at the end they would load the materials after that. Following this, another semi-truck came in and they started servicing that truck instead of my son. My son describes the situation inside this location as chaotic and no one was willing to address why he was still sitting there. Another customer arrived and they started helping him and loaded his Rav 4 up with multiple different roofing products. Still not helping my son in any way, then somebody dressed in one of your company uniforms pulled up in a White Chevy Avalanche and remarked to my son: "nice parking job". She was saying this in a very nasty sarcastic tone of course. It should be noted that the only reason my son was still parked in the customer parking is because your company still had not loaded his truck at 9:00!!! Finally, the truck was loaded and my son left at 9:23 in the morning. This could be one of the worst examples of customer service I've experienced in recent memory. We got the product to the house and we will say that your estimator really overestimated waste and I am quite confident we ended up paying for a lot of metal that we just didn't use. It was also below average quality compared to what we're used to using, but it did ultimately do the job a lot of the overlapping ribs were not even and while they still barely overlapped at one end they were as much as an inch difference at the other end of the panel. Concerning, but you would have never heard this comment if we hadn't had such terrible customer service on site. The aftermath is that we wasted about $750 in labor because a crew was just sitting there while my son sat at your location for two hours waiting to pick up something that was supposed to be ready to go right away. We also have not received a credit for the overpayment of screws. The salesman that we originally placed the order with apologized and said we will get a credit for the screws and management would contact us about the terrible service, neither ever happened. I have waited almost a week before posting review.

After my insurance tried to pull one over me, i decided to reach out to NICS. Nick and Preston went…read moreabove and beyond to get me way more for claim. They handle all the paperwork and dispute with their legal team and handle all types of insurance claims across the Carolinas. The took care of everything and made this process so stress free. I had fought with my insurance own my own for a year. I decided that I needed the professionals to come in and take the stress out of my hands. I highly recommend this company! Thank you for getting me and my home what we deserve.

I have major water/sewage damage to my home and NICS is now helping me. They call and check in with…read moreme, they take the time to explain things clearly to me. Actual work has not been started on my home so I will review again once all work is complete. But the initial meetings I have had with them I feel confident giving them 5 stars on communication with the homeowners and they are very detailed about what to expect for the future.

First off the two guys that came to install the outdoor unit just pulled there vehicle right into a…read morefreshly sewed yard. after getting them out of the yard and mud they went down and pulled in the second drive way and pulled right back into the yard again instead of staying in the driveways. Bad service right from the start. had the move again and they were extremely rude after that because of using hand trucks 5 feet further I guess. the install it and left without a word. the unit did not work. 3 days later they finally came back and hooked up a harness the installation guys failed to connect. now it is constantly froze and want work. 1st call it took till the next day to get a call back. then 3 days for someone to come out. 2nd call it was two weeks later a return call and two days for someone to come out after that. unit still freezing up. unit is a lemon and doesn't work. now a third call due to unit froze and not working. got a call from a very loud and disrespectful lady. and they are coming out 2 days later. did receive a call from David the manager and he talked to me as I was a stupid kid or something. saying things that were not true. you know the narcissist peeps way. terrible company, poor work, non professional staff and want ensure they products work nor stand behind them. just give you the run around I guess until you go somewhere else cause they already have there money. wish there where some negative stars to give them. please stay clear of this business. they will rip you off.

Taylor completed work including replacing electrical outlets, hanging two light fixtures, and…read morefixing an electrical problem. He was prompt, pleasant and a joy to have in my home.

Needed a service call for the gate on my aluminum fence. Curt, the owner came out to estimate and…read morerealized it was a quick fix he he could perform on the spot. He adjusted the gate which now works perfectly. I can't say enough about the level of service and expertise I witnessed. Curt is a most honest and pleasant professional. I highly recommend Landmark Fence.

I'd like to give them a great review but after 6 calls, 3 messages over 3 days I never got a return…read morecall regarding an estimate.