I attend this salon every 3 weeks to have my nails done. At first, found it rude that staff were chatting away to each other in their own language but soon came to realise, most customers talk/text during their appts, so now I have no problem. Over the past year, we have all come to know each other and I feel the staff are quite friendly. They are very efficient at their jobs. Two complaints: 'walk-in's', (most clients) can sometimes run overtime into the timeslots of clients such as myself, who have booked, which in turn pushes out our time out. More regular clients should book. The other is that they don't appear to sterilise their instruments between clients and nails are such a bed of germs and infection. If I've broken/messed up a nail, the girls have always fixed it free of charge and it is always very busy. I get great results, so happy to continue my custom. read more

DO NOT GO HERE! This is by far the worst nail shop I have been to EVER! Utterly disgraceful, the staff are rude (mainly the older woman that runs the shop) & the work is very mediocre. 3 days ago I got clear sns with chrome shellac on top. One got marked before drying, the girl "fixed" it, which made me ask how long these would last / if they would chip away after a few days, she reassured me they would last 2 weeks. When I got home the mark she "fixed" could still be seen, so I went back there to get it fixed properly, the older woman wasn't very happy about that. 2 days later I noticed the chrome shellac was already wearing off at the tips of every single nail, I called to arrange a time to get them redone, the woman on the phone (I assume the old woman) was very rude & sighing, she told me I shouldn't have got the shellac on top of the sns as it doesn't last long, I told her I specifically asked this question & was told it would last 2 weeks (otherwise I wouldn't have got it done), she continued to argue, I told her I paid $55 for this 2 days ago & I would like them redone with something different. She finally told me to come in, but couldn't see me until 4pm. When I arrived I had to wait over 30 minutes. It was a hot day & was extremely hot in the shop, by the time I was finally seen I was overheated & not offered a drink. The older woman asked me what was wrong, I showed her how the chrome was chipping off & said I would like them redone with just sns, she looked at my nails & said they were fine. I replied to her no, ALL of them were chipping away & I wanted them redone differently as it would just continue to happen (also referring back to what I was told on the phone; that shellac on sns doesn't last long), she argued with me about this for a couple of minutes then gave me a dirty look, huffed & finally agreed to redo them. I chose the sns colours I wanted & one of the girls started using the drill to take off the shellac & file down the sns, during this process she cut the cuticle on my thumb which caused it to bleed & stung a lot, she put a blue liquid on it & continued drilling. When that was finished I explained what I wanted; most plain colours & some with an ombré effect (which is what I was originally going to get 2 days ago), they charge ridiculously extra for the ombré, but 2 days prior I paid for the chrome shellac which is also charged at the same extra rate, one would expect that it wouldn't be a problem getting a service of the same value. The older women then argued with me about this, saying if I want this I have to pay $30 more (apparently half price), I explained to her that I paid for this service already with the chrome which was awful so you shouldn't be charging me, she just didn't stop, so rude & unprofessional, just kept going & going (in front of all of the other customers), & then started up again about how the other nails were fine. I told her, in front of everybody there that her staff cut me (to which she didn't care) and that this place is an absolute joke. She is a rude, exhausting woman who only seems to care about money. I gave up & just chose another colour, I wanted to get out of that place as fast as I could. The old woman started talking about me to the other girls in an Asian language, glancing at me while she was talking & continued to do so the rest of the time I was there. Another girl finished my nails, she made several mistakes (I think due to the fact they put minimal effort & care into their work), I had to ask (& the same when I was originally there 3 days ago) multiple times for them to be smoothed so they weren't jaggered, filed down on top so they weren't like thick bulbous things on the ends of my fingers & to be filed so they were straightened out & all the same shape.. It was finally done, I said thanks to the girl who did them & basically ran out of there! I will never ever be returning! read more

Glamourous Nails - Shellac chipping off only 2 days after being done. The staff said that this is fine and there is nothing wrong with them. - Nail Salons Near Me - Mornington, VIC

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