We liked our pizza and Parmesan chicken. We will be back!so good! Going to try the deep dish next time it looked so good!

During unprecedented times, Giordano's made the curbside process easy, convenient, and safe. Online ordering: Ordered a scheduled curbside pick-up online. SUPER easy and user-friendly process. Their online ordering is just so convenient. Not sure why everyone doesn't just plan ahead and do it. Curbside pickup: Drove up at time of pickup to orange cones that said curbside, can't miss it. A super nice guy promptly hustled outside and delivered our pizza while wearing gloves and a smile. Food: Ordered a 'build-your-own' deep dish pizza with pepperoni, green pepper, and onion. It came with parmesan and crushed red pepper flake packets which was a nice bonus. The pizza was hot, flavorful, and all-around mouthwatering, per usual. read more

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I'm one who's made a trip to Chicago just for a great, fresh, deep dish pizza. Gino's and Giordano's are the apex of their trades. And to our delight, we now have Giordano's here! Keeping early reviews in mind, we waited a few months after opening and decided to go just at their open time on a weekend. We were met with enthusiasm upon entering, quickly seated and attended. We ordered our drinks and a Giordano's Sampler to try while we waited for our deep dish pizza, as clearly they take longer to bake. Our sampler came out so quickly it was almost as if they had anticipated our visit. Everything was wonderful. As we were just finishing up our appetizers our pizza was delivered and served. The crust was perfectly baked, the cheese terrifically gooey and the sausage was just the right amount of spice. Throughout our visit, the wait staff and management checked in regularly, refilled drinks, brought us boxes and really filled their role in making this a memorable experience. We had occasion to visit the restrooms and found them clean, modern and quite comfortable. Now, without need of a five hour drive, we have found a top Chicago deep dish pizza we love and we couldn't be happier. read more

The service was great! Our waitress was very attentive and friendly! We LOVED the deep dish pizza! Will definitely be back!!!

Quite a few years ago, I lived on the north side of Chicago. Just a couple of blocks from where I lived there was a Giordano's. I used to go there frequently. They served slices as well as full pizzas. It was one of my favorite places to eat. That location closed down about the same time as me moving away. There is a large apartment complex there now. It still makes me sad on those rare occasions when I drive through there. We were really excited when we heard that a Giordano's was opening here in Des Moines. We were also a bit concerned. Something that is so set in a place, Chicago style pizza, can be difficult to re-create elsewhere. There are a couple of places that do very good Chicago pizza in Des Moines. But they were never quite what I got when I lived there. As soon as I had the Cheesy Garlic Bread I knew it would be a good experience. The seasonings that they use on it instantly took me back nearly 3 decades to that place a couple blocks from my apartment. Then the pizza came. There are two schools of Deep Dish Pizza. Giordanos is one, Uno is another. The other places in Des Moines are much more Uno style. It is so good to have another choice. We had a small Sausage, Green Pepper and Mushroom pizza. The veggies were fresh, the sausage was, well, exceptional. Once again, the flavors took me back decades. The sausage is almost sweet, almost. The sauce has a nice acidic kick to it that offsets that wonderfully. The crust is magnificent. I am a big fan of midwestern, thin crust pizza, I even wrote a blog about it for awhile. But I also love Deep Dish. This was about as good an example as I have ever had. I do want to address some comments made in other reviews. There are complaints about how long it takes. Something exceptional takes time. It says on the menu, it can take 35-45 minutes. So here is the plan. Do what we did. Go with someone you like, and prepare to enjoy their company. This is not fast food, this is not easy bake oven pizza. It is something made with care, and that takes time. And it is worth that time. I also want to talk about the staff. They were the nicest, friendliest, most helpful bunch I have seen in ages. One of the things we do, when we get wonderful service, exceptional food ... we ask to speak to the manager. And we tell them how good an experience we had. Most of the time they get complaints. So make them happy, be kind, and tell them how wonderful of a job they have done. Our waitress was Caitlin (no idea how to spell it, I took a guess) and she was marvelous. And we told the manager that too! Do understand that this place is crazy busy on the weekends. We went on a Wednesday, and had no wait time. It would have been 40+ minutes wait on a Friday. If you want to go on a Friday and do the wait, order your pizza when you get there, and it will be ready when they can seat you. They also do takeout and delivery. This is an exceptional restaurant. It is a wonderful addition to the Des Moines food scene. Go give it a try! read more

Food was okay, service has some issues. Living in Chicago, I knew what to expect from Giordano's, a long wait and then a wait again for our pizza. But this location failed to meet expectations. We sat down at the bar while we waited for our table. Ordered our food and some drinks. We had put our name in for a table. So we moved to the table right before our pizza was ready and closed our tab there. The bartender told us that they don't prefer this because the server will not get a tip. But I would have been more than happy to order more drinks from the server and/or leave him a cash tip for bringing us water, delivering our pizza, bringing us a box, or just acknowledging us, but Joe did none of this. I was not pleased at all with Joe's stand-offish attitude and have never experienced such terrible service. Another waitress even noticed we might need a box and came over and packed our pizza for us which was very kind and so much appreciated. The bartender also was very good with her service. I have to say the pizza we got the chicken sausage and veggie in smalls was just okay, not as good as in Chicago. I did appreciate that they carried local beers. read more

We ordered carry out and it was hot and ready on time. This was for lunch around 11:30am and was not very busy. Their parking lot also had over 20 spots designated for curbside pickup, which were not there pre-COVID. We ordered their famous deep dish pizza and Parmesan fries. The Parmesan fries were fine but nothing to write home about. We have had Giordano's in Chicago at a couple locations before but this seemed slightly different. I feel this location had WAY more cheese and it did not have chunky tomatoes in their sauce like their Windy City counterparts. A small deep dish pizza is more than enough for a couple to share. We ended up springing for a medium and I could only eat one piece. We will check this place out again. read more

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I am from Omaha Nebraska. I went about two years ago. They were very understaffed, but they were trying their best and they still got our food out quickly and we're very attentive. We came back in December 2022 and still had great service. very clean restaurant as well. read more

Pizza was good but service was not acceptable! Arrived at 4:40 PM on a Friday and was seated by 5:15 PM. We knew to arrive early on a Friday otherwise the wait for a table would be ridiculous. Our goal was to beat the Friday dinner crowd. No one stopped by our table for about 5 minutes. Then a wait staff dropped by and asked if we had been helped. Since we hadn't, they said they'd be our server. Took our drink order and came back in about 5 minutes with drinks and took our pizza order. I'd say our order was placed by 5:30. Not bad compared to other reviews. Now the wait begins. We order a salad and a medium thin crust pizza. Salad delivered in reasonable time, but pizza doesn't show for at least an hour. We get almost no follow up and have to flag someone to refill our beverages. Once we finish eating we wait again for our box and bill. We look for our wait staff for about 30 minutes. She seems to be MIA. Finally shows up and we wait another good 10 minutes. We finally pay at 7:40 PM and head out the door. Folks, that's 3 full hours for a salad and a medium thin crust pizza...on a Friday that started before the crowd hit. Not acceptable spend of my time. While the pizza flavor was good and it was prepared well, it's wasn't worth of a 3 hr visit. We'll get our pizza elsewhere... read more

Giordano's - Waiting.... - Pizza Near Me - West Des Moines, Iowa

While the pizza tasted good (good thin crust, good sauce and fresh toppings), half of the cheese and toppings had slid off the pizza due to how it was carried by the delivery person. Star rating would definitely had been better if that were not the case. read more

Giordano's - This is how our pizza looked upon opening the box after it was delivered to our hotel door. - Pizza Near Me - West Des Moines, Iowa

Perfect Pizza!! Crust, sauce , melted cheese - we could not have enjoyed it any more. Great Job!'

While the wait is a bit longer then most places it was good. I like trying new and places that have something new for my taste buds. This place does that as I dont know anywhere else that makes pizza quite like this. It is priced accordingly to its location so I personally wouldn't want to feed a herd of people here but a very solid option if you you dont mind doing that. read more

Giordano's - But first, BEER! - Pizza Near Me - West Des Moines, Iowa

Monday evening: 5:50. No wait when we walked in. Table of two found on her seating tablet. We got seated right away. Our server was on it. I know they say to let the new wear off, but we hardly get to this side of town. Lucky us! No wait time. The pick up space was packed of people. Got sat and the waiter explains the wait on the deep dish is 45 -50 min due to the amount of cooking time. That menu had it about 10 min less, but we had the time so we' ordered the Special: sausage, mushroom, green pepper and onion. Plus it gave me time to start my review. We also got the sample appetizer so we're could try a variety. The sampler contains fresh bruschetta. (Yum!!) You get thick mozzarella cheese with crunchy bread to top with the bruschetta. 4 garlic cheese sticks, 4 triangle mozzarella wedges, 4 beaded chicken bites, and a variety of dipping sauces. When we made it through the appetizer the crowd was starting line up at the door for a wait. There are lots of Televisions to keep you zoned out while your pizza is cooking. Ours came out within the time promised. Another waitress brought us our pizza. Then there is a thing where they offer to serve you the first piece. If you agree they stretch the cheese up as high as they possibly can. The amount of food in once slice of this pizza is a little crazy. It is deep dish for a reason. Everything is inside and then covered in red sauce on top. I could only eat once piece. It wasn't the most flavorful pizza. Like the sauce or something seemed bland. So I don't think the food really lives up to the food. We had plenty of left overs to take with us. The staff was attentive and friendly. I get to say I got to visit Giordanos in Chicago once, but its been years so I cant fairly compare. Looking at all the other reviews, I think they might just have staffing issues and hopefully they are able to address them, but we lucked out and had a nice evening at the location. I don't think we will go out of our way to come back to this side of town for pizza, but it wasn't horrible. read more

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I don't know what to say. Chicago style pizza was good, atmosphere looked good, everything seems right but they simply haven't worked out their service. Ordered pizza at 12 for 5:30 pickup. When I showed up they said pizza will be right out. I waited till 6:10 to get pizza that was supposed to be ready 40 min ago. There was another person asking to speak to manager. Other people sitting around us said they were there over 30 min, some over an hour. Simply terrible service and far away from stability. Chicago style pizza however was very good. So much potential but I will not be back until they figure things out. Maybe a couple of months. read more

Giordano's - Really good pizza. - Pizza Near Me - West Des Moines, Iowa

I ordered a small thin crust pizza and a salad to go. The salad is really good! I liked the lemon vinaigrette , it's different. The pizza was okay. It was ordered just like I asked and it was warm I just am personally not a huge fan of their crust. Overall it was good read more

Long wait for food every time....this is the 3rd visit here and it's been at least a 45 minute wait after ordering. Tonight was a Tuesday night and it wasn't busy. Tried the fettuccine Alfredo with Chicken. The chicken had no flavor and the Alfredo sauce had no flavor either. Lots of salt and pepper and the whole jar of Parmesan to get some flavor. I'll just stick to going to Chicago for the pizza read more

Giordano's - Chicken Fettuccine Alfredo - Pizza Near Me - West Des Moines, Iowa

Reservations highly recommended. Beautiful space and what you would expect if you've been to a Giordano's location but there isn't a private dining area so based on location could see this getting full quickly. We were there for the soft opening tonight and all of the food was delicious and staff is very friendly and well trained! Our table had an Italiano Salad, Kids cheese pizza, Fettuccine alfredo pasta with chicken and a medium deep dish with pepperoni and sausage. To wrap up the evening we share a square of tiramisu. All of that and beverages (ice tea and 1 beer) our bill was about $65 before tip so right in line with any other sit down restaurant for us with 2 adults and 2 kids. read more

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Excellent calamari and pizza . Our server was fantastic and Molly was her name. Very attentive and superb service coupled with fantastic food. We will be back ! read more

Oh my goodness what a delicious find! This place has amazing pizza, refreshing sangria, and an especially refreshing Caesar salad. You simply must go. It is so delicious and the service is so friendly. We got a small deep dish to share between two and we absolutely could not finish it. Wow so filling and decadent! Two enthusiastic thumbs up! read more

Giordano's - Hubs excited about the deep dish - Pizza Near Me - West Des Moines, Iowa

I didn't love the pizza but thought it was funny how BIG the one we got was. It was some special I think if you order the extra large, you got a free bread. We aren't from this state and had NO IDEA how big it would be and we had to try eat it in the car. My husband says he liked it. We were literally eating it for 3 days straight! Lol read more

Best Deep Dish Pizza Ever! So glad to have finally tried Giordano's pizza in Des Moines. Every time we went to Chicago we ate at "Lou Malnatis" which is another top rated Deep-Dish pizza place... The "Chicago classic" is a must! Also really great service, our waitress Shay was awesome!! I cannot wait to come back! read more

Giordano's - Custom Pizza with pineapple green olives and pepperoni.... and the Classic achicago to the right - Pizza Near Me - West Des Moines, Iowa

Never been huge fan of deep dish pizza. This was a pleasant delight. Italian sausage and green olive. Thats right you should try it. Crust, sauce and toppings were great. Added a side of Mariana and could not dip my pizza in fast enough. Added order of wings and i would put them in top 5 i have had in DM Totally different than rest of DM pizza but worth a taste read more

Had the thin crust pepperoni pizza. Without exaggeration, I've had better frozen pizza. I dislike posting a negative review but this merits it. read more

While the food was good and the service was subpar but the worst I've ever had (we had to ask for drink refills several times, weren't given silverware and had to grab it from an empty neighboring table, etc), this review is based on something snuck on our final bill - a surcharge. The surcharge was 3%, so not a lot in the grand scheme, but the principal of the thing bothered me. There's no mention of it anywhere before you receive the bill (the party I was with checked the menu, the signage at the host stand, and on the door), so we questioned the legality of it. We all were annoyed, but tired and our 2 year old wanted to get home, so we left. On the way home, we did a bit of research. A surcharge is only legal on credit card transactions (https://smartpay.gsa.gov/content/surcharges), not debit or prepaid card transactions (and not cash transactions). This bill was presented to us without any question of how we would pay, meaning it wasn't added knowing we would be using a credit card. Everyone in the group used a debit card - so the surcharge fee should not have been applied. This location needs to get their act together and figure out if the 3% is worth the bad taste it will leave in customers' mouths that overshadows the taste of pizza. We won't be coming back, and will defintely be letting people know to go elsewhere for their pizza cravings. read more

Giordano's - Legally, surcharges cannot be charged on debit, prepaid, or cash transactions - only credit cards. - Pizza Near Me - West Des Moines, Iowa

Deep dish Chicago style pizza. Very filling pizza loaded with a ingredients consisting mushrooms, green peppers, onions. Love the pie like texture and taste of the pizza crust and prefer the special (sausage) over the classic (pepperoni). I have had the original Chicago location and the west Des Moines location still lives up to the hype. My daughter with picky tastes appreciated and enjoyed the fettuccine Alfredo. Thank you Giordano's for accommodating our order and serving our family for my daughter's birthday. Food was a big hit! read more

Had a great family dinner while visiting Des Moines. I'm not sure how Giordano's gets poor reviews. When you are getting a Chicago pizza you have to be ready to wait...it's an experience enjoy some drinks and conversation with your peeps. The pizza will be there before you know it. The service was great the pizza was fantastic! I would definitely recommend to family and friends! I am a little salty as DesMoines got the franchise that was supposed to go to Omaha!! read more

Giordano's - Great Giordano's pie! - Pizza Near Me - West Des Moines, Iowa

Top to bottom.... Got in the door on a Friday evening was told 45-60 min wait. Got seated in 10 minutes. Plus 1 Waiter very polite and knowledgeable fb the menu. Got app, beverages and pizza ordered in record time. Plus 1, running total of plus 2 Then we realized that the wait time they quoted us was actually for the pizza. Yep we waited 60 min for the pizza to come to the table. Minus 4 The large Chicago deep dish Meat & More meat pizza however was just as good as the one we had in Chicago last summer. Plus 10. Loved the pizza, got hangry during the wait. Oh well, we are coming back. read more

Giordano's - Front entrance - Pizza Near Me - West Des Moines, Iowa

We made a, reservation and arrived in time and promptly seated. We gave our order. One pizza, spaghetti and a sandwich. The pizza, took an hour. The site says 30 minutes for thin crust. My daughter and Son in law never received their food. I had to ask a worker. The manager came over and said he will go check. It finally got to them. The table next to us were seated after and had all their food before us. Poor service. 1.5 hours we were there. read more

Update: Thank you to the Manager for reaching out and inviting us back! We did. And really loved the pizza! Thanks again, we will be back! ((ordered pizza at 6:40 pm. Received an email to pick it up at 8pm. Arrived at 8pm and continued to wait another 40 minutes!! without getting a pizza or any closer in line. Left without pizza as did a large number of other customers. Will not return as this was beyond belief. And to top it off, employees could be seen through the kitchen doors eating and licking their fingers. I hope there is a hand washing policy. Glad I did not pay online! I bet some did. )) read more

This place is great! Service was outstanding and they even did the thing where they brought out the kids food first because waiting on a deep dish is hard for kids, which is a great way to do things. Speaking of the pizza, the deep dish was awesome! I don't have a good deep dish place where I live so getting it is a treat and Giordanos doesn't disappoint! read more

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For some reason can't get it together with carry out. Fourth time. Notes and requests are literally printed on the ticket and never get the carry out correct. I shouldn't have to remember to remind to put my requests together. Deep dish and wings are very good. Just hard to fully enjoy without everything I've asked for or to eat without the utensils read more

Excellent pizza and super friendly service. If you like Chicago deep dish pizza, this is it.

So this is the FAMILLY DINNER for 4 people and as you can see we got 2 chicken patties that are just average size!!! Does this place cater to small elves??? So this location wasn't serving pasta long after other locations had started back serving pasta and the pizza at this location is hit or miss. They are doing things the Iowa way (The Iowa way is to cut the portion sizes in half and raise the prices) and they wont make it if they don't change!!! read more

Giordano's - Pizza Near Me - West Des Moines, Iowa

Had two recommendations to go and try the deep dish. First time here, plenty of parking, came in on a Monday at 2pm for takeout. I let hostess know I was in a bit of a rush to catch a plane and she immediately walked me over to the takeout area and explained my situation. Ordered the lunch special a 6" deep dish with a side salad. The cashier was so nice and helpful, my order was done within 10-15 min of placing it. Salad was good pizza was ok and dressings for salad was not so good thats why I gave it a 4 star. 5star for customer service. read more

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Our server seemed to forget about us. Repeatedly. Completely forgot a refill. Barely checked on us. We had to pilfer silverware from a neighboring table. The food was fine, but the bill took is by surprise with a "surcharge". Literally on the check brought to us. No warning our meal was going to be beyond menu prices because of that. I guess the pizza merits a few stars, but that's it. We won't be coming back any time soon. read more

If it's deep dish, maybe this place is OK, but for the regular or crispy thin, don't bother. Any place that puts the meats - especially pepperoni - UNDER the cheese is no place for me. Average salads and other stuff. But overall overpriced and all hype. On top of that, you wait 35-45 minutes for poor pizza. Lots of other better options around the metro. Service and staff were fine. Food , not so much. read more

It's Giordano"'s. Enough said. I will say the one in Chicago was a "little" better. But I will stop at any Giordano's when I see one

My boyfriend and I came in and we weretold it would be a 40 minute wait. After about 30 minutes we were sat. We ordered and after about 45 minutes we got our pizza. Unfortunately, they accidentally put in the wrong order, so we had to wait another 40 minutes for our correct pizza to come out. Our server handled the situation extremely well and was very personable and respectful. We forgot to ask for his name, but he did great and made sure all of our needs were satisfied. It's crazy how kindness can turn a situation around! read more

We've made many trips to Chicago to eat at Giordano's and now it's finally here and open for dine in! The calamari was not great. Her personal pizza (not deep dish) was her favorite and our deep dish with extra cheese was our favorite. The staff was incredibly helpful and kind. We were celebrating our daughter's birthday and they brought a free dessert that was delicious. I think everyone went out of their way to make our visit great and we will definitely be back. read more

We were looking forward to trying Giordano's since having an incredible experience at the downtown Chicago location. Unfortunately our experience at the West Des Moines location was not nearly the same. We visited at an off hour - just after 3 p.m. on a Friday- and the restaurant was not at all busy. We were seated promptly and our server was outstanding. When I placed our order for a deep dish pizza I was told it would take 45 minutes for the pizza to bake. We had no problem with that. Unfortunately the pizza came to us in about 25 minutes ... and it was badly undercooked. The server was apologetic as we sent it back. She brought it back in, maybe, 15 minutes and made sure it met our satisfaction. It was better, though not at all hot. I didn't want to send it back again, and it was edible (unlike the first time it came to us), so we accepted it. Unfortunately we will not be returning. Our service was good and the restaurant had a nice atmosphere, but the quality of our pizza was poor. read more