I don't usually write reviews, but my experience with Mr. Kaftal absolutely deserves one. I reached…read moreout to him during an extremely stressful and uncertain time in my life, and from day one he brought a level of reassurance and calm that I truly needed. He told me things would work out, and even though the process was long, he stayed true to his word. What really impressed me was how available and responsive he was. Anytime I had a question or concern, he picked up the phone or called me back quickly. He explained everything clearly, never made me feel rushed, and was incredibly patient throughout the entire process. You can tell he genuinely cares about the people he represents. Because of his expertise, preparation, and dedication, I ended up with the best possible outcome, something I honestly didn't think was possible when this all started. What could have been a chaotic and overwhelming time in my life was completely avoided because of him. If you're looking for an attorney who is not only highly skilled but also compassionate, honest, and truly committed to his clients, I can't recommend Mr. Kaftal enough. He went above and beyond for me, and I'm genuinely grateful for everything he did.

Best lawyer ever. I retained him yesterday. He negotiated my case in the way I wanted with nearly…read more20k back rent wiped. My former lawyer couldn't accomplish this. I highly highly recommend him! - listens - strong negotiator - organized - empathic - can deal with distraught hormonal women - calm in the most stressful situations - Great problem solver in a pinch

I owned 2 timeshares in California. One at Gaslamp Suites in San Diego, VRI & Palm Springs Marquis…read moreVillas, Diamond Resorts. I really needed to get rid of them, not only were they a financial burden but a bone of contention in my marriage. In 2018, I was given Mitchell Sussman's name and told he had a Palm Springs office. He now has many other locations. I made an appointment with Jeff Murphy to go over the information on both my timeshare and see what could be done. Jeff was very clear on how the process worked and the timeframe it would take, 'about a year'. I was charged a flat rate for each timeshare which was a lot less than the maintenance fee's for one. I payed the fee, signed some papers to allow him to take it from there. He instructed me to stop paying anything to the timeshare companies and to let him know if I received any calls or mail from them. I did and forward his info to them so he could take care of it. I called to check on things after 4 months and again at 10 months. Jeff was happy to give me an update on where the process was each time. He encouraged me to hold tight we were almost there. It did take a year and two months and it was done, completely finished. I was freed of both timeshares as anticipated and what a relief for me! I got no more calls or notices from either timeshare and a HUGE weight was lifted off my shoulders! I have referred Jeff Murphy at Mitchell Sussman's Palm Springs office many times over the years. All the referrals have come back to me with huge thanks. I can wholeheartedly refer anyone with nagging timeshare fees and the need to exit to call any of Mitchell Sussman's offices.

Had an issue with my HOA board and tactics being used. Ms. Sussman got with us, as it was a time…read moresensitive case, and handled it in a timely and firm manner. Her professionalism calmed my nerves and made the experience manageable. I would strongly suggest using her firm. If ever needed again, she will be the one I turn to.

Absolutely horrible lawyer and person, trust me go somewhere else. So much turnaround in this…read moreoffice and over charging, and double charging when lawyers leave the firm and others have to redo the work. He will take your case, promise you all kinds of things, and then drop you after he has extracted as much as he thinks he can out of you.

I just wanted to thank you for taking my husband's case and representing him as his legal council…read more I know this is not an easy case but you always gave us enc and strength. It continues to be a long and tedious process. Thank you so much for your understanding, for your patience with the billing and for your guidance in this case and most of all thank you for being our friend during this difficult time. This means a lot to us and we will be forever great full to you. Thank you and your staff for your professionalism. sincerely, Gerald

I am a retired English teacher on a pension. Accordingly, I was also an estate document…read moredo-it-yourselfer. I thought that after spending many hours carefully researching and writing my documents, that it would be an easy matter to find an estate attorney to vet them and pay a consult fee for this service. I was mistaken. The first attorney I spoke to, one with superior ratings, said that if I paid $1.00, he risked liability. Attorney after attorney, likewise, did not offer assistance, essentially ignoring my do-it-yourselfer status and, instead, offering exorbitant services. Needless to say, being made to feel like a pariah was not the expected outcome for my self-reliance! After attorney number eight, in steps Attorney O'Kane, the first person sympathetic to my predicament. She confirmed that, in general, attorneys would be reluctant to take my case "as is" because the practice of estate law is rife with malpractice lawsuits. Yet, she was concerned and agreed to help me. We made an appointment for a consult, free of charge. She made sure I understood that she would examine my documents but that she would not warrant them. She would then offer a price for re-doing my documents according to California law and that I could accept or reject that price without obligation. She spent at least one hour carefully reading, taking notes and asking questions. The price she offered was more than reasonable. Through the process, we communicated easily via email. Her office staff were very helpful. I am now finished with my bona fide documents, the time I spent as a do-it-yourselfer was not wasted, and I'm very happy. Attorney O'Kane is to be commended not only for her astuteness and workmanship but, moreover, for her warmth, caring and integrity. She therefore receives five stars.

very thorough and conscientious attorney…read more extremely knowledgeable and experienced very high recommendations have utilized services multiple times already but didnt get a chance to review fair and reasonable pricing accommodating with schedule 10/10

Dealing with attorneys has never been a forte of mine. However, it is sometimes a necessary evil…read more I was referred to Heritage Legal to update my trust and will. From the moment I contacted them, the whole team there were never less than utterly professional, polite, personable and absolutely thorough. Chris Heritage made the whole effort extremely understandable and pain free. He is an exceptionally good listener (a rarity in today's world). He provided excellent advise, insights and understanding to a process I had no initial understanding of. Chris provided me with an education which ensured I was able to make cogent and reasonable decisions. A no bullshit attorney who furnishes you with exactly what you need? Priceless!! Thank you to Chris, Rand and all the team at Heritage Legal.

I was there filing my bankruptcy, talking to him, and he was booking his trip to Greece at the same…read moretime. Rude and no feeling care as long as you paid.