I would advise any potential buyer for household paint from this store to reconsider their purchase. I have just had the misfortune of being told I cannot get a refund on a £8.99 tub of off-white/ slightly cream paint - not matt white as advertised. Although my receipt is valid and was produced to the shop assistant, I was told they do not refund faulty paint.
As I tried to explain, the colour in the tub is no-where near matt white (the tub itself is pure white, I know matt white will not be as gleaming as the tub but you can see clearly its off-white to cream in comparison). As someone who is in a trade that knows the colour chart I know full well the difference of whites very well. But, I was told to listen to the assistant, yet I was not given the good grace to be heard.
The service I received was obnoxious to rude. I became so annoyed I had to walk away. I will never walk into that store again unless I get a refund. To note, I am sending images of matt paint I was sold by this assistant alongside paint purchased by another shop to verify matt white and this will be sent to ...
Glasgow City Council
Land and Environmental Services
Trading Standards Group
231 George Street
Glasgow
G1 1RX
t: 0141 2876681
f: 0141 2876682
I would advise any other consumer to do the same. I know it's only £8.99, but how many other people out there are out-of-pocket by retailers such as this one.
It's not on!
I did not want to rate this any star what-so-ever but the system won't allow me to post unless I rate something. Very disappointed.
Moira read more