If I could give it zero stars, I would. The customer service was awful. The woman that I spoke with was incredibly rude speaking over top of me and then accused me of not taking my prescription correctly. Ata time when I needed help, and needed kindness, she chose being aggressive and accusatory. Very surprising experience from a healthcare worker. read more

Worst Pharmacy ever I called to make sure two prescriptions were ready I was told they were. Went to the pharmacy only to be told that insurance wouldn't cover for three more days when on the phone I asked this specific question about insurance she told me everything was fine and I could pick up The other prescription was supposed to be ready also but I was told that it would be 45 minutes to an hour before second prescription would be ready. I had to get a ride from Canonsburg to Washington only to be turned away. I will never ever use this Pharmacy again and the technician was very rude read more

Dropped a prescription off for an eye cream and was told 40-60 minutes. I checked back after over 2 hours of waiting and was rudely told, "We haven't even looked at it yet." To be busy is one thing, there is no need to take this tone. This pharmacy has been wholey incompetent in the past, this is just the icing on the cake to get me to leave a one star review. read more

I have a valid prescription for Mounjaro 5 mg that has been at the Washington, Pa Giant Eagle pharmacy since April 29,'24. In speaking with Pharmacy regarding the availability, I was told it was first come first served. My prescription from April 29 should put me at the front of the line or at least I should be told when the availability should happen. But in a call today, I was told they just filled the last one they had. That person's prescription could've come in today while I have waited since April 29. read more

WORSE PHARMACY EVER! Call and text that meds are ready and after 4 times to retrieve meds they are NEVER ready! All I get is "we're sorry we're short staffed". I don't care I NEED MY MEDS WTH!!!! They should shut this place down it absolutely useless with long waits and don't answer the phones. Lots of people behind counter however non one knows what they are doing! The world is short staffed, I still DID NOT GET THE MEDS! read more

I go to this pharmacy on a regular occasion to pick up my filled prescriptions. Today, I came to pick up a prescription and a very nice young lady with black and blonde hair assisted me. She was excellent and very friendly! (Consider giving this young woman a raise because of the backlash she receives from what i assume are other coworkers.) I was waiting for a prescription, she told me approximately 15 minutes ( I didn't have any where to be and I was not in a rush) her coworker looked at her and gave her a very nasty attitude. I could tell by the look on her face that this was not the first time someone had made a nasty comment. She was very friendly and was just doing her job. The other girl? About mid 30s - early 40s, she was rude and provided the worst customer experience I have experienced (especially being someone with over 25 years of experience.) Shame on them for allowing such behavior. read more

worst ever. long lines. staff rude and slow. if it wasn't for being cheaper for some of my meds I would never go back.

Less than competent. I'm a big fan of the fuel perks, but they continually bill me incorrectly for a monthly prescription and I always have to wait 20+ minutes while they fix the problem. Also, despite repeated requests and calls before coming to pick up I can't seem to get it through their heads that a one month supply is not one box. It's three. And yet they give me one and when I ask for the other two boxes it's always a huge problem and it always ends up that "they'll get it next time." I've been waiting months for "next time" to come, but my prescriptions are perpetually screwed up by this pharmacy. read more

Worse pharmacy in the area. Long waits. Never have my medicine or my daughters meds filled. No one working there has their head on right. Thought my daughter was a dog??! Told me that I can't pick up medicine with out talking to the doctor even though I did. read more

So slow to contact doctors and insurance companies if anything changes. Takes days or even weeks, and the typical resolution involves draining your bank account for a few days while they figure out how to make a phone call. read more

i absolutely dread having to sit in the drive thru line and wait for an obscene amount of time that they spend on each guest. there is NO reason it should take 15+ minutes for each transaction. i have been waiting 14 minutes so far and the car in front of me hasn't moved an inch. i don't know why it takes them so long. DO NOT USE giant eagle's pharmacy drive thru !! below average service and horrible wait times for one prescription. i am switching pharmacies before my next refil... read more

I only visit this pharmacy once every month or two and I specifically use it because it is close to my home and it has a drive through. There is not one time that I have come here in the past four and a half years that I haven't waited for at least 15 minutes, often times half an hour. I would not continue to visit this particular pharmacy if it were not for the drive through because I can't think of many things worse to do to an ill and fevered child than to drag them into a store to stand in line waiting for this long! Additionally, once waited on I have to wait even longer for amoxicillin to be reconstituted. I can appreciate that the pharmacy is trying to prevent waste from customers who do not pick up medications, but amoxicillin is cheap- mix it and put it in the refrigerator- simple! The staff is generally kind, but there is an apparent lack of concern for customer service coming from the management of this pharmacy when the wait is consistently preposterous. The entire store was just renovated, could the pharmacy not have been re-vamped to allow for more staff to accommodate the obvious needs of their customers? I am such a fan of Giant Eagle, yet I am consistently disappointed by the pharmacy. I won't even get started on why I am not permitted to purchase pseudoephedrine at the drive through despite offering my license. It isn't even a controlled substance! Those- I am allowed to get at the drive through, even if it is someone else's prescription! Total nonsense! read more