Horrible experience! MARIOT platinum member over 70 nights and this was WORST EVER!! Do not be fooled by pics!! Spa is gorgeous but no robe & 1 towel in whole place! I asked and was told people steal so do not provide. Expensive to be bruised (on my face!). Hotel so many broken items: phone(s), coffee maker, no table to use for room service & they do not bring cart. Empty conditioner bottle in shower & 2 shampoo (no body wash). Landscape dead, 1 foot tall weeds, storage used in visible area. Room service menu did not match available food. Worst of all was the attitude when I presented the list. "Thanks so much for your feedback back. Someone will contact you Monday". Still no contact!! Went back Monday, the offered me 1,000 points (worth nothing at any MARIOT!! Will not even get a water!). They do not care about loyalty program, te state of the property nor customer service!! And it is NOT inexpensive!! For less than $100 more- be treated like royalty at Ritz or Park Hyatt!! read more