I first became aware of Gett around a year ago, or at least a good few months and decided to use them today having been sent an offer to get £3 off my next 10 rides before the end of the month, because of this it made the prices far more reasonable and I decided to use them twice.
Before commenting on each specific trip, I'd like to make some comments on the app.
The app its-self is really good and has a great, cool interface which even beats Uber, Gett is very similar to Uber but with black cabs and is still quite a big firm, with Gett in over 100 cities including New York, Tel Aviv, London and my hometown here in Manchester.
The app has so many cool features, for example you can see a name, photo and reg plate of your driver, and you can also see where he's ranked in terms of all Gett drivers, as you use Gett you acquire points which of course helps to match you up to a better driver.
One thing I don't like however is unlike Uber, which is spread across Manchester, Gett is mainly only in the city centre so towns such as Middleton and Oldham are left out, I do normally struggle getting an Uber in Middleton anyway but it is now impossible with Gett, even if a driver is nearby, unless you hail him down and ask to pay via the app once you're done, there's nothing you can do sadly.
The connection to the driver is much more efficient and quicker than Uber too, which is great rather than waiting so long.
TRIP 1: Etihad Stadium to Home
My first trip was with Kuram A, he was a new driver having started on January 4th 2017, I liked how I could see his average rating which at the time was 4 stars over 15 reviews giving him a ranking of 8657 out of 10587.
He seemed nice enough, especially on the phone but the taxi just took far too long to arrive, it took half an hour from the moment I ordered it, and I still ended up paying a waiting fare as the driver didn't start my journey as soon as I was there, meaning it took 3 minutes, which is 1 minute over the two minutes free waiting time allocated, hence a 50p charge to me. Surely he should be the one giving me the money waiting time? If he had to wait 28 minutes, that would be £14 or it would at least be £8 as the original quoted time was 10 minutes, which constantly went up on the app which concerned me, the driver didn't call me of any sort, I did ended up calling him and he seemed nice enough but there wasn't really anything he could do.
The cab was really outdated, the ramp was rusty hence leading to a delay, he didn't make any measures to secure me in place, he didn't seem too friendly either to strike conversation, there was no radio, just darkness and unpleasantness, as he constantly kept swearing as the ramp and door was unsatisfactory.
The overall journey was okay, it was a set fare and cost £11.98 which is quite reasonable for a black cab, albeit slightly more than the Uber I'd normally get home from the Etihad, but with a surge on and a £3 discount from Gett, this worked out at £8.98 at excellent value for money, apart from the extra £0.50 added onto this of course.
TRIP 2:
Manchester Crowne Plaza Hotel to Home
A day later, I used Gett again and I travelled with Driver Javaid A, he had a much better average rating than the person who picked me up yesterday, mainly down to serving more customers since he started in August 2015, he had an average of five stars across 139 journeys giving him an overall ranking of 3963.
He however seemed really unfriendly, he didn't say anything to me, he didn't even offer to help me in with the doors or ramps, or strapping me down for health and safety reasons. The car wasn't very nice either, despite it being a fixed fare he did put the meter on, which was concerning as it was a fixed fare journey, albeit I couldn't help but raise a smirk when the meter was around £2 over the set fare price of £11.83 which equalled £8.83 after my discount, which is cheaper than what I'd normally pay to get home from Manchester centre.
The taxi was much quicker too, he arrived and the journey started within 3 minutes.
Overall, I really like Gett mainly down to the cool features it has and the interface of it, and it doesn't have the surge pricing with Uber has, and even at busy times has the same set fare, which is really good however the black cabs remain old, and not very nice and the two drivers I've had certainly don't have great customer service skills either, albeit Gett probably class this as "The best drivers get the best customers", so i hope with my promotion in the Loyalty Programme from "Newbie" to "Fan" will lead to better drivers, cars and customer service. I can only hope.
I like the concept for Gett but sadly at the moment, the two poor drivers I have had and the very small areas Gett's can be found in result in a high two star rating, albeit I hope to come back for an updated review with a higher rating. read more