The facility appeared neat and clean. The massage was good. As I went to pay, I was asked if I…read morewould like to leave a tip, and so it began... me: "Yes $10" masseuse: "$20"? me: "$10" masseuse: "That was a very good massage" me: "It was a good massage, one that I am willing to give a $10 tip for" masseuse: "It was worth $20". I cleared the $10 tip off of the machine completed the transaction and decided not to leave a monetary tip, but politely left a verbal tip explaining my reasoning.

Went in previously (2 times) to request a massage, was told they're busy. Went in yesterday, was…read moretold they were busy. Went in today (I'm sitting in the parking lot now) to request a massage but was told they could only do a 30 min massage bc they were busy. (I don't see any other cars in the parking lot) As soon as I sat in my car, a man parks, walks in and never comes out. I guess he got the service he requested. This place is less than a mile away from where I live and I'll NEVER recommend this place to anyone or ever visit again. I wouldn't even give this place 1 star. I've visited this place numerous times within the past 2 years and the customer service was never this horrible.

Worst experience ever. First I had a 60 minute Foot Reflexology and the lady that did it started…read moreway after my friend started hers. Then she got up 2 times to get the door, 2 times to turn down the AC, several times to go in the back for something and I still was finished before my friend was finished. She never touched my toes or above my ankles. Then the whole time she spoke to the guy beside her in whatever language she spoke. Not very relaxing. But it gets better I went up and gave her my code from Groupon and walked out she came after me telling her I had to pay her a tip so I did reluctantly. Then when I get home I have 3 voice messages from her where she accused me of stealing and threatening to call the police. Demanded I come back and pay her. I called her back and she wouldn't let me speak she just kept telling me she doesn't trust me and I needed to come straight back and pay her. I finally said yes I had paid for a Groupon and I would send her a copy of it through text and I hung up on her. I highly recommend NOT going there. Very rude, threatening people and I didn't even relax and enjoy my 60 minute Reflexology. Don't go here.

Ok... never again. You have to pay before service, the massage itself was not enjoy full. Then she…read moreWANTS a tip after your done because her sign says "Please CONSIDER giving a tip" Also a gentleman walked into the building while she was giving me a massage and he said he had called to make sure she was available before he got there.. which she wasn't and then said 30min was too much of a wait for his and told her "she looked good too" such a strange vibe I got in this place. Sorry :(

The salon is super cute decorated. Owner has two of the most well behaved, cute dogs there. I just…read morefell in love with them! My regular hair dresser got sick and I had to go "cheat" on her, that's how I ended up at Studio B with Nora. I was amazed on how easy it was to get an appointment such last minute. The friendliness and the flexibility of making arrangements were super appreciated by me. I walked in with my hair needing attention, walked out looking like a Queen! Nora did an outstanding job on my color and cut. I'm super happy!

Great place, clean facility, nice workers. Nora did a great job with my hair. Will be returning.read more

I have used this company before and was happy with my service, however, this time I purchased a…read morespecial that they were running. I am sorry to say the customer service has been downhill. I attempt to make an appointment online and ran into a problem so I contacted the company via email. I can say that is start off good they responded back within about 2 hours of my email on 9/25th, including clarification and an offer for an appointment on the day I was looking at. The problem started however when the time offer conflicted with another appointment I had so I countered with a different time. As of today 10/2, I have emailed TWICE, and call THREE times and no one has responded to my email or voicemails. Please be aware the response time leaves a lot to be desired. I still have a certificate that I have not used and am having to make a number of calls and emails to collect services.

Dear Serenity Richmond/Mechanicsville. You have not responded to the several contact attempts made…read moreby The Better Business Bureau. You have not responded to the 7 voicemails, 4 website emails, and 2 Facebook PM's that I've sent over the last year and a half in an effort to contact you to make an appointment. In effect, the BBB will be adding this communication issue to their public records. Additionally, I will be writing a Google review as well as posting here and elsewhere to warn others in our community about your dishonest business practices. You have taken $104.25 from our family and have refused services over the last year and a half of trying to get in contact with you to make an appointment. Thus, you have stolen our money. My husband saved up and gave me this gift certificate for my birthday. It was a special gift from him. You should be ashamed.

My husband and I have been going to Jamie for massages for 8 years and we can't say enough good…read moreabout her. We have been to spas, resorts, cruises and other massage therapists before finding Kneading Balance, and none compare with the care, quality and personal attention that we receive from Jamie. If you are looking for an excellent massage, don't look any further than Kneading Balance. You won't be disappointed.

Jamie is hands down the best massage therapist I have ever been to. We have been to resorts, spas…read moreand private therapists who charge much more and provide much less in results. I am not the youngest kid on the block and have had my share of back and joint pain as well as discomfort to my arms and legs. Jaime's knowledge, experience and techniques have worked wonders. It is not unusual for me to be so relaxed that I fall asleep during the treatment and that relaxed feeling and just overall feeling of well being goes home with me. I unhesitatingly recommend "Kneading Balance" as your massage therapist. I guarantee you will be totally satisfied.