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    Getaway Massage Therapy

    5.0 (1 review)
    Open 11:00 am - 8:00 pm

    By appointment only

    Services - Getaway Massage Therapy

    Massage

    Therapeutic massage

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    11 years ago

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    1.5(2 reviews)
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    I have used this company before and was happy with my service, however, this time I purchased a…read morespecial that they were running. I am sorry to say the customer service has been downhill. I attempt to make an appointment online and ran into a problem so I contacted the company via email. I can say that is start off good they responded back within about 2 hours of my email on 9/25th, including clarification and an offer for an appointment on the day I was looking at. The problem started however when the time offer conflicted with another appointment I had so I countered with a different time. As of today 10/2, I have emailed TWICE, and call THREE times and no one has responded to my email or voicemails. Please be aware the response time leaves a lot to be desired. I still have a certificate that I have not used and am having to make a number of calls and emails to collect services.

    Dear Serenity Richmond/Mechanicsville. You have not responded to the several contact attempts made…read moreby The Better Business Bureau. You have not responded to the 7 voicemails, 4 website emails, and 2 Facebook PM's that I've sent over the last year and a half in an effort to contact you to make an appointment. In effect, the BBB will be adding this communication issue to their public records. Additionally, I will be writing a Google review as well as posting here and elsewhere to warn others in our community about your dishonest business practices. You have taken $104.25 from our family and have refused services over the last year and a half of trying to get in contact with you to make an appointment. Thus, you have stolen our money. My husband saved up and gave me this gift certificate for my birthday. It was a special gift from him. You should be ashamed.

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    Therapeutic massage

    Getaway Massage Therapy - massage - Updated May 2026

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