I ordered Custom shower drapes for my 6 foot tile shower walls for my guest bathroom. The two…read moreextension rods were improperly placed on the Tile Wall. After coming home from Vacation we came home to both curtains , and both extension rods have slipped off of the tile walls and damaged the tub & tile. The interior decorator luann told me it would cost me $75 for her installer to reinstall the extension rods because the warranty was up two weeks ago. Luanne also added that , to have this never happen again The shower rods needs to be drilled into the tile hopefully not cracking the tile but it will cost me big bucks ! luann did not notify me when we ordered the shower curtains about the extension rods must be drilled into the tiles in order for then not to slip off the tiles again when I first ordered. This is so devastating to me she will not return my calls.

The service department is always so helpful. They are reasonable and friendly. I would recommend…read morethem to everyone.

Came in to look at furniture and spoke with Savannah. Well she was about the rudest employee I've…read moreencountered in a while at a furniture store. Absolutely no help whatsoever and couldn't take it anymore so we left. Hopefully something is done about her attitude and not just a verbal warning. Other than dealing with little miss Attitude, very nice store.

What a pleasure doing business with Bob's. We were greeted at the front door, escorted to the area…read moreof our interest and given ample time to make decisions and receive information. We found a table on clearance with nothing wrong with it. They just needed to make space for new inventory. We were seriously at the right place at the right time because the table is perfect and the prices not only for the table, but in the entire stores were shockingly fair and low. We were able to make our purchase quickly, leave and returned the next day (by our choice) to pick up the table. We could have taken it home with us same day but I needed to make room in the vehicle. They disassembled it immediately and loaded it right up for us upon arrival. Incredible customer service! We will totally shop here again. This is how all customer service interactions should be in my opinion.

Been going here for years. Service and selection wonderful. Great value! I did my homework and I…read morekeep going back for more!

Driving the location, it is best to head west on Highway 50. The parking lot is large and clean of…read moreany obstacles. Plenty of parking available. While approaching the building, the area is clean and has no hazards. While entering the building (and I wish I would have taken photos), the sales room is large and open, and everything is neatly displayed. I am getting into the reason for the review. When we need furniture, we purchase from Total Furniture as the product is durable and well made. The prices are also very good for the quality. We did purchase the extended warranty, and this time, we needed to use it as our reclining chair broke. They were unable to find the matching piece, so it provided us an allowance to purchase a new chair. We picked one out and brought it home, and two weeks later, the motor stopped working. The warranty is now void because it was a new piece, and the piece was a final sale. We reached out to the manufacturer whose info was attached to the chair, and they told us to contact Total Furniture for assistance. I called and left a message on Tuesday, but I had to wait until Friday at the earliest to hear back as they are closed Tuesday, Wednesday, and Thursday. I received a call back from Nick, who worked with me via text and provided photos and responses, and he finally followed up and said he believed he had a motor that may work. I went to pick it up on Sunday, and Mark then assisted to assure the motor he had was the correct one. So, many thanks to these two gentlemen who work for a great company who stands behind their products. We will return to Total Furniture when looking for new furniture and, in the meantime, spread the word about the great service they provide!

I would like to update my review. I did have the sofa redone at your shop. We discussed ad nauseam…read morethat it would be a comfortable soft sofa and that the velvet would not attract as much dust and lint as it does. You said it was specifically a better product. I had another chair recovered in velvet at Calico Corners in Wilmette and it does not attract dust and lint at all so it is not necessarily a function of all velvets. You were not nearly as helpful as you sound here on yelp when I had these complaints after the sofa was done. You' were completely unresponsive and refused to assist any further. At minimum, the sofa should've been comfortable and you definitely did mislead me on your product.

Update: I just received my newest piece from MegMade and am in love! I purchased a sofa that is…read morecomfy AND looks amazing. The ultimate combo. I absolutely love this place! You get something completely customizable and catered to you that no one else will ever have. My husband and I love our dresser! It's so well done.

I would also agree with some of these reviews this place is awful I have had my couches for 10…read moremonths and my photos look the same as some of the photos here. I paid $9,000 for these and I also bought the warranty I called had someone come out and they told me this was due to wear we hardly use these couches and I will post the photos so you can see how good of shape everything is I think all they want to do is sell you the item and then not take account when something goes wrong. Then when I call to talk with someone they will not transfer me to a manager they tell me this is final. Do not buy with them.

I wish I could give this a zero. The one star is for the…read moredelivery guys- they were great. This experience has been and still is a nightmare. From our salesperson- who made inappropriate comments about women's hormones- to the lies to get us to buy- to the wrong amount being charged ( $200 over the receipt) to the NO response when I emailed customer service and Andrew Steinhafel, the current CEO- this remains unresolved. The store manager- Drew, has been responsive and offered $50 to make this right. I have no words for that. Do yourself a favor- STAY AWAY! Buy from somewhere else!!! Oh! I called customer service 5 times before I went in about this. NO ONE returned any of my calls.

Scandinavian Designs falsely advertises their warranty and support. I had purchased a piece of…read morefurniture from them. The piece of furniture arrived with significant damage to one of the doors. We contacted Scandinavian Designs about it, and they stated that they would either replace or repair it. They then took about another six months to inform me that they were not going to do anything and that I was stuck with the broken device. Any customer needs to understand that their warranty is no good.

From the owner: Scandinavian furniture, Retro, antiques, furniture repair…read more Open ONLY on Saturday! Please visit us then.

Rubin's is either your cup of tea or not. The styles are generally modern, Scandinavian inspired…read moreand very interesting. We stopped at their warehouse/larger store (there is also a design center downtown) and found a large showroom full of things I'd very much like to buy. There's a clearance area off to the side that sells floor models and returns at good discounts. We were looking for some lounge-y chairs and there were options aplenty. Helping us was very knowledgeable Barb who was never intrusive and let us look around. After making the rounds, we kept coming back to one specific chair - Barb let us know they had 2 in stock from a cancelled order (most things are made to order) in our preferred color, plus they were included in their anniversary sale. SOLD!! I work on the commercial furniture side and felt that the quality here was oberall very high and the prices, for what you get, are pretty fair. It's not IKEA prices to be fair but it's also not made in China crap that will fall apart and bottom out in a few months. You'll love it if: you appreciate mid century or modern design, want a high level of quality, want to customize items. You won't like it if: you need cupholders in your furniture.

Rubin's staff went out of their way with time and service to make our purchase of a sofa just right…read morefor our needs. Kudos to all who helped us -- Danielle in sales and the warehouse and delivery staff. John T.

I've been to a few other Restores around Wisconsin and Illinois, but this one still remains my…read morefavorite! How awesome is it to shop for your home while giving to a good cause?! This is a huge warehouse, but not overwhelming because it is well organized and well priced. There are two sections. One is furnished with used furniture stocked with donations from individual parties and businesses like the local country club, or stores. Come often because its merchandise turns over very quickly. The other section is the warehouse, where there are tools, hardware, contractor supplies (tiles, cabinetry, plumbing fixtures, and glorious wood!), and salvage materials. If you are handy or artistic, this is a dream. For a while there, we were going every week as we decorated our house. Still go there from time to time to not only browse, but to say hi to the wonderful volunteers there. Ask for Frank or Lois. They are the best! Remember--it's also the ultimate green (reduce, reuse, recycle) shopping experience. P.S. They are not open every day so plan accordingly. Last I checked it was Tuesdays, Saturdays, and Sundays.

I walked in looking for accessories for a dress for a tea party and…read more Adam was so very helpful. I found many choices in no time flat, I'll be back ASAP and often.

Awesome Staff, great selection, amazing prices. Excellent atmosphere and shopping experience. Many…read morevendors in there as well with incredible selections.