Amazing service from Governor Automotive. They serviced my Ram 1500 and did the brakes, and the car…read morenow stops much better than it ever has -- even better than new. Friendly, honest service and very cost-effective with great value for money. Couldn't be happier with the result and would highly recommend them to anyone looking for a reliable mechanic.

Went in for an auto safety inspection, was buying the car. The car was inspected 6 weeks ago and…read morepassed with flying colors but had to leave country for a couple of weeks so inspection was out of date. Car had only done an extra 200 kilometers in that time. The cost was $240 but the mechanic said the car had a dirty filter cover and charged me an extra $80 to clean it. Won't go back to him again.

When the Trans went on my beloved Lexus, Doug gave me a quote to fix it which I accepted. A few…read moredays later he called to say he had found a second hand one with low km and on his recommendation I had him put it in. The car has never been better and it was half the price of the original quote ! Now who would do that in this day and age. Go to see Doug for great old fashioned service and honesty.

When it comes to cars I know nothing but when it comes to service I like to think I know alot…read more The guy that runs this business treats each car as his own, he is genuine and up front, he will not stooge you and most certainly will provide an excellent service. He has repaired my car, my mum's car, my in-laws and my nieces car and no we are not bad drivers... but his repairs are second to none and we have not had cause to return the cars. His service is great, takes pride in what he delivers and delivers when he says he will! I cannot recommend this place more highly if I tried. He is not an RACV repairer but DOES give a lifetime guarantee so if the RACV try to talk you out of using them... DON'T let them. He can also provide a courtesy car.

Regular quality service. Went recently with electronic issues with a European car, quoted from…read moredealership exuberant price. David kept me informed of his progress and fixed the issue with value in mind.

Without question the best mechanics we have used. Friendly and well priced the guys went the extra…read moremile to find parts for our rare Figaro.

Rip off mechanic, during the initial road worthy check set my wheels (rear left) to 150Nm (as he…read morestated over the phone conversation at 13-12-12 at 16:26) when its meant to be 110Nm (peaking at 135Nm for a falcon) (Note: if you overtightened it, it stretches the stud and breaks it off, imagine you're driving going over a bump an "bam" there goes your wheel)...not only that but he also advised me to park in jam factory, I am okay with that when its a secured car park. reality is that when I came around i found my car was unlocked on the street, let alone the ALARM WAS NOT ON. it was parked there for two days on corner Wilson street and Palfreyman streets, he advised me that it would be stored in a secured area let alone he told me i would be charged storage fees for it, it is okay when its in a private space but when its in public. its disgusting!!! the mechanic himself did not know the difference between what came out from factory and what was aftermarket ADR approved as i have spoken to numerous Vicroads representatives before installing accessories to it. All in all I can recommend to you is to steer clear from this joint as it is a massive rip off. i will double check with a proper licencee as in terms of the hubs being stretched and its balancing as now I feel not so safe passing the car for roadworthy with these hubs they damaged. Doesn't even deserve 1 star this mechanic. ACCC will be notified of this incident as there was photographic proof taken.

Terrible terrible service provided. Charged me $1400 to fix thermostat and a new radiator and…read morereplacing coolant and Engine oil in my Out-lander. I trusted the owner (Peter) words, when he said your Car will be like new after fixing. I paid $1400 on the phone and ready to go after driving for 15 min car stop in the mid of the road had to tow the car back to Hawthorn Automotive Improvements, where I kept my car afterward he did a small compression test and suggest me engine needs to be reconditioned will cost $4700 on top of $1400. I asked for $200 discount he denied saying don't want to cut the corners. I told him to not to start repair until deal with Warranty company. But later on find out another repairer can fix the whole new engine in just $2700. I went back to take my car back then he charged me $280 again for the coolant and changing filters and engine oil for which he already charged me with in $1400 bill at first instance. When I asked for clarification for extra charges he became very abusive and physically assault me. Finally I called police and relive my car after paying illegitimate charges of $280. Friends be careful before you go there because at the first time staff will sound like very friendly but thy will cut your pocket in a way you won't believe. Even if you think to go their better check prices with other Mechanics. The Most Dodgy people I have ever seen in my life. Finally my car is in perfect running condition and I paid $2000 less to other repairer. Disgusting Customer service, no cooperation at all, God knows what he actually do and what he charge fortune for. If you still wanna go Good Luck with that. Me and three of my other friends (who were regular customers of H.A.I and faced issues after servicing) will never ever turn back.

After being ripped off by mercedes dealerships for years, I shopped around for a reasonable B…read moreservice price. Hawthorn automotive beats all euro workshops around camberwell. The boys called me to report the items that needed changing. I approved the repairs and my car was ready the same day. Transmission was also serviced because they detected some faults on the MB star equipment they use. Tranny shifted much better after service. Parts replaced were on the bench when I picked up the car. Smart, sharp French guy who has good knowledge of the Benz. I was surprised on how confident he was about his work and my car did feel much smoother after service. I will take my car to them from now on.. Being a girl it's not easy to trust a mechanic, I must admit I was happy to see the old filters and parts before paying my bill..