Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

These guys were great replacing the windshield on my SUV. From the first call they were courteous…read moreand communicative. They showed up prompt wearing masks and did the work at my house in under an hour - and also had a better price than others. I definitely recommend Defender!

Matt is great he is very thoughtful and works very hard Top…read moreshelf Delivered on his promise and am very pleased

I had my Mustang get a complete detailing inside and out. My car is 8 years old. Matt and Andrew…read moredid such a great job with the car - it looks as good as it did when I first bought it. It's like I'm starting a new relationship with the car all over again. Thanks guys - you do such great work!

Beware! Shoddy business practices. Very unprofessional. Had my windshield replaced a year ago…read more $1000 windshield. Warranty explicitly states stress cracks are warranted. Was driving in a parking lot maybe 5 miles per hour- the glass popped (that's the sound I heard) nothing remotely nearby to cause the windshield to crack. Stop by Seneco Glass as they did the original install. No one there to assess. Call them the next day- Rick says send me pics -did so, can't determine from pics - "bring in I'm here all the time" Text him- will you be there tomorrow? - his response "yup". Bring the car by (mind you, this is a 25 minute drive each time) Guess what? Rick not there all day. The lady says I'll have someone come out to your home and look at it- Okay, great. The guy does show and determines it's a stress crack and covered by warranty. Wonderful. Make an appointment to bring car in and have glass repaired. (Again, taking time away from work, also having another person follow me to bring me back home). Well guess who is there when I drop car off?- the elusive Rick- looks at glass and says-(I'll let you guess) that's right- Ricks says- "that's not a stress crack. It's not covered!" What a joke of a company. Anyway- buyer beware.

We called the Cuyahoga Falls location in the late afternoon and we were able to get a next-day…read moreearly morning appointment to replace a cracked windshield. Rick and his team were professional, efficient, and delivered a great value service -- we were out of the shop by mid morning and still had the entire day left. Highly recommend!

Zay is very helpful and knowledgeable and does amazing work , I would highly recommend him for…read morewindow tint !

Zay was very knowledgeable about everything I needed to get done and showed he has plenty of…read moreexperience. Would recommend and will come back if I need anything else.

Mr O'Day, The WOW…read morefactor simply didn't happen! I was rear ended ... causing head, neck and back injury. First things first, your front desk staff was excellent! Polite, friendly, professional and thorough! Drop off / Ethan Dally: December 3, 2019. Rushed, lack of concern, interrupted me so many times, I never completed a full sentence, unprofessional and uncaring. I mentioned I literally just had an alignment done two days prior to the accident and will be traveling 1200 miles and want to make sure the alignment is ok since the accident. I've was told that Gerber doesn't do that and based on the damage "won't be needed". I also noticed when driving to Gerber that my CD player was now jammed. I asked if they would please adjust/remove the CD. When discussing the process and materials/parts, it was disclosed Gerber would be using either after market parts and or salvaged parts. I said I was not happy with that. My BMW has never been in an accident and should not have used, or after market pieces parts on it! He said ok and I signed the papers. He said he would be in touch with me on Thursday. No call on Thursday. The call came Friday that parts would hopefully be in by Monday. Pick Up: December 9, 2019 Ethan Dally received a call that my vehicle was complete and I could pickup any time prior to closing. I arrived a 1/2 hour later. Again, front desk was excellent! I left work with a friend to arrive promptly to your branch in Hudson. Upon arrival Mr. Dally said he forgot something. Upon returning, he started the passenger air bag screen was still not fixed. We wait! Now 25 minutes in the car is back in the garage. He again comes back and says he needs to make a call. While he is doing that, I ask if the alignment was done. I asked about the CD.. to which I received a "no, the car doesn't need it, and we don't get paid to do that". I again said, I requested this upon arrival... he abruptly left, grabbed the parts of my car that were fixed and said this is what we fixed,it does not need it, turned and litterally threw the parts back into and onto the garage floor. I walked over to snap a photo of that and someone rushed to pick them up. Now on the phone... 10 minutes later it is declared that the car is not done and the screen needs to be reset and can't be done until Tuesday. I am livid. I left work... a friend left work to take me - now we are both out of 2 . hours Update: After posting.... the manager (Max) of Gerber phoned! So, I will always give credit where and when credit is due. Credit is now due. Max apologized profusely for the services AMA lack there of. He vowed to turn my experience around and make it right. First, he sympathized with the situation, he acknowledged the unprofessional behavior. I will be dealing only with him moving forward. Which was professional and appreciated. We will leave it at that. The car had airbag problems... which required more time, more parts, and more patience! But here is the key... COMMUNICATIONS!!!!! Max phoned, updated, explained and did it with professionalism daily and sometimes twice a B day! It's now Friday, December 13! Car is complete! Yes complete!!! A 4 day turn around! Not bad considering it's a BMW. Which are time consuming and well if you know British Motor Wheels you know it's never an easy fix! Brace yourselves... alignment WAS needed! Was it taken care of? It sure was! CD player remains an issue... but it was not caused be the collision ... Hummm ok (????) but I am not going to argue that as time is of the essence. Here is a key note: car is fixed... no customer service drama, no yelling back, no throwing vehicle parts, no excuses! Max made sure the car was detailed.... AND he DELIVERED it! Saving me time which is important to me. OUTSTANDING!! Thank you Max!!! Your eagerness to make it all right turned this experience around. You never once spoke harshly to me and or about your staff ( very important to me). Well done!!!! Mr. O'Day, this young man turned my experience around. You can thank him for upholding your words "the WOW factor" !!! Thank you Max, thank you to the all those behind the scenes who assisted and made it happen mechanically! Updating to .... 4 stars!!!

I dont like the fact that they're are too many negative comments about Gerber. Most businesses like…read morethis would be out of business. I am scheduled to get my hail damaged car to them for repairs but not sure now I want them touching my car

I had a great experience replacing my windshield under insurance here! I dropped off at 9am and it…read morewas ready a little after noon. The front desk person was efficient and helpful, and it looks great. No cost to me since it's under insurance coverage, so I was in and out with no charge!

I had an appointment for 1:30 on a Tuesday and was in and out within 1hr. Thanks to Levi, my…read morewindshield was replaced and my camera attached was recalibrated. I was estimating to wait 2-3 hours but didn't have to wait long at all. Total cost was closer to $750 but with insurance, I paid $500. The safelite site also has free wifi which was helpful when passing time.

They detailed my husband' Sienna inside and out and did a fantastic job. I highly recommend this…read morebusiness to anyone looking for the BEST auto detailing in the area. Friendly service, too!

I can't say enough about the high quality work, outstanding service and the professionalism of Ryan…read more(owner). I traveled for Youngstown to have my Tesla 3, PPF, Ceramic and Tinted. Ryan did an outstanding job. Bumpers on the Tesla are tough to apply the PPF to, so when a slight issue arose, he immediately called, said he stands behind every job and would make it right, which he is in the process of doing. He also offered a few high quality car care items, NO CHARGE, to offset the hassle of bringing the car back. I will definitely be back Akron Auto Polish and will not hesitate to recommend to my friends.