Is this a genuine company? My friend emailed for legal advice. Got a reply that suggested if he didn't have a claim that would make them money they weren't interested!! He as replied a number of times and not had a reply. NOT IMPRESSED!! read more

Their employee Ms Kim Wiles rang me to assess my claim and was totally unprepared. She had not even bothered to read my initial correspondence or look at the photo evidence, yet insisted on assessing my potential claim on the phone there and then. When I suggested that it would be better for her to first read and review the evidence submitted then either call me back or at least to look at it while we are on the phone (I offered to resend it), she refused and became very rude and ended the call abruptly. I worked for a number of law firms in my earlier career and have never seen such unprofessional conduct. Very disappointing. read more

Dont use them they will waste your time. I made a complaint to WIRO for the atrocious representation or lack of by Gerard Malouf and Partners they wasted 6 months of my time. They acted completely incompetent and showed no professionalism throughout the organisation. They failed to provide any of my medical documentation to the scheduled medical assessor prior to my appointment. They also didn't provide any to their medico provider (Assess Medical Group) who they use that provides documents to the Doctor. They then cancelled the appointment less than a week before and asked to reschedule some 4 weeks later. They had all the documentation for 5 months but did absolutely nothing. I complained to their Client Care Manager who did nothing. I then complained to a Senior Associate who also did nothing, both who both stated they would investigate my complaint and get back to me but never did. The customer service they provided me was nothing short of disgraceful. The excuse they gave to me was "workers compensation pays so badly that only about $3,000 is paid for each case until settlement". Also they didn't ask me to prepare any supporting document or ask my friends or family to provide any, that can be given to the assessor and used later. My new solicitor has requested this from me from their first contact. They also failed to provide me with any documentation detailing representation, funding or financial settlement matters. They also did not provide me with their 'Guide to Maximum Justice' booklet, which I had to download from their website. In summary the only task that GMP performed in just over 5 months was to request my file from the insurer and make a medical appointment, which they then rescheduled. But they happily made a claim for funding from WIRO so they could get paid. This is probably what they do maybe that should be investigated. At a very difficult time in my life having been diagnosed with major depression and anxiety, I have tried to avoid stressful and complicated situations. Gerard Malouf and Partners are all about fake marketing hype, everything you hear they say is completely a lie. Thanks for wasting my time I hope everyone reads this - if you use them they will only waste your time and give you poor representation. read more

One star only because there is not a no-star option. Terrible terrible service (can't emphasise enough) After experiencing Gerard Malouf & Partners (GMP) in person i definitely would NOT recommend using them at all. it's now nearly 2 years post accident (broken arm), 3 different appointed solicitors, absolutely piss poor to nill communication and status updates and the case is still not concluded 3 month after an offer was received and accepted. The $ value of the compensation was unbelievably low due to miss informed initial expert legal advice from GMP. please look elsewhere before making the same mistake i did, GMP are only interested in their potential cut & NOT your welfare, pocket & time to conclude the case. There is no name or contact on their web site to make a complaint to the company. if you phone in to complain about your appointed solicitor then you get put through to your appointed solicitor or your communication makes it way back to your appointed solicitor, therefore nothing is addressed &/or improved. read more