My Kenmore Front Loading washer's bearing went, so I went to (now) Central Used Appliance in Schuyler, NY to find a new one. To my surprise, they had my Kenmore machine in the back with a broken control panel. Since my control panel was good, I asked them how much it would be for the machine if I brought them my good control panel and had them install in their broken machine. The gentleman told me "A hundred, or hundred and fifty, I'll have to talk to the boss." After multiple trips, I was told the same answer, $100-$150. I told him I didn't need it right away and asked if it could be done in 2 weeks. He told me it wouldn't take that long at all. In his words, "A few days."
2 weeks later, I call on the status, and he hasn't even put the control board in yet, no longer tested it. 5 days after that, I drive down, and he STILL hasn't done it. He puts the control board in while I shop around the Herkimer area, and I come back to see the result. He tells me the machine is leaking (it wasn't), the bearing is making noises (I listened during final spin, it was fine) and that a code popped up. I literally watched the machine run like a champ, no leaks, no noises, no codes. I said I wanted it anyway and would take my chances. I went to pay, and he says "I have to talk to the boss." WHAT?! We made this deal almost 3 weeks ago! I wasn't even allowed to buy it after all that! I left empty-handed, told by the man in the shop that the boss was "At the casino." Spectacular.
The next day I came back, and "The Boss" finally called back. He told me that he couldn't take any less than $200! I did not agree to that! I took my control panel back, and walked away. Yes, I really wanted that machine. I loved my style front loader and I desperately tried to get it back, and they took advantage of my patience and eagerness to get it. That is not how you keep customers.
Beware this company. "The Boss" is NEVER in. Their shop is a junkyard of terror. They have hundreds of appliances that they either fix if they are easy repairs or scrap for metal if not. They could have kept their word and made a few bucks off of a broken machine they probably bought for $25 and spent 1/2 an hour repairing, but they didn't. I would have been fine with the price of $150, but as soon as they saw it was working well, they jacked up the price and didn't keep their word.
Shame on you, Central "George" Appliance. read more
