Sorry I was infuriated when I wrote the review and could've been nicer with my words. However, I…read morestill stand by what I said. And it's the belittling and condescending behavior I've experienced when with your business especially when your staff (that includes Gabby) would laugh at, tease and ridicule me nearly every-time I came in. Do better! That is a demand! Update to respond to you Dr Adams: it's too little too late for apologies!

At first, I really thought I had found a great orthodontist. They came off friendly, professional,…read moreand genuinely invested in my treatment. Fast forward to the end of my treatment and everything changed. The second the checks stopped coming in, so did the basic human decency. I had a permanent retainer placed (which THEY recommended, mind you), and I was told that if anything ever happened to it, they'd take care of it--no problem. What they didn't tell me was that this so-called "permanent" retainer is basically guaranteed to break faster than a removable one, and that they'd nickel and dime me every time it needed repair. No transparency, no warning, just extra charges and excuses. It's been TWO WEEKS since I reached out about getting it fixed and I haven't heard a single word back. Nothing. Complete radio silence. So much for being a "valued patient." The minute you're no longer an active, paying client, you're invisible. They treat you like a number, not a person. The staff has become cold, dismissive, and downright rude. You can tell they only care about getting people in, getting their money, and getting them out. This whole experience feels like a big money grab wrapped in a fake smile and a lab coat. If you want to be strung along, ignored when it actually matters, and then charged extra for things you were misled about--this is your place. Otherwise, run far and fast. You deserve better.

I had such a great experience with Oshetski Orthodontics! I had a negative experience with an…read moreorthodontist in the past, so I put off getting orthodontic work done for a while. My experience here was completely different. Everyone, from Marcelline at the front desk to Dr. Oshetski and the entire orthodontic team, was so kind, welcoming, and helpful. I did Invisalign for about a year and a half and am so happy with my results! I always felt like my concerns and priorities were heard, and that the quality of my treatment was truly important to the team. I highly recommend Oshetski Orthodontics!

My daughter received her retainer today! We are extremely pleased with the results; the before and…read moreafter are definitely noteworthy. I must say that we had an exceptional experience from day 1. The staff are always pleasant, from when you walk through the door (we adore Ms. Marceline), to the wave good-bye. Dr. Oshetski, has a great disposition, consistently in a great mood and he shows so much respect for his team. I felt that the process was transparent from the very beginning and the ultimate decision regarding the plan was left up to us, I appreciate this approach and it's evident that he really values his work. Finally, he also provided a second opinion for my other daughter and the way he spoke about the prior orthodontist was very respectful and professional...that speaks a lot to one's character. Would definitely recommend! And the music is always

Dr Wu is the best Orthodontist here in Elk Grove…read more I have had 3 kids get braces here. And they do not dread going there. As an adult Dr Wu has helped me as well. Coordinating with my oral surgeon and helping me with a favorable outcome.

I was referred to Dr. Wu by my son's pediatric dentist. After reading all the positive reviews, I…read moredecided to bring my son here. We've been patients for a little over a year now, and unfortunately we've had to come in multiple times for "emergency" visits because bracket fell off, wires came loose, or wires were poking my son. Most recently, my son's wire came off on a Friday night. Since we already had an appointment scheduled for Tuesday, I just had him use wax until then. At that Tuesday appointment, the dental assistance informed us that the wires were cut too short, which is why the wire came off the bracket. However, later that SAME day, my son told me the wire came off again. I called the next morning and thankfully they were able to get us in right away. As the assistant explained the situation to Dr. Wu, his immediate reaction was to blame my 9-year-old. He asked if my son had been pulling on the wire or ate something hard because, according to him, "there's no way" the wire would come off on its own without excessive force. I was honestly shocked and upset that his first instinct was to blame a child instead of considering that maybe the work done the day before was not done properly. Not to mention the day before his dental assistant said that the wire came out due to it being cut too short. So which is it?? The wire can come off when it's cut too short or it requires excessive force for the wire to come off?? I reminded Dr. Wu that we had just been there the day before for the exact same issue. I asked why his first reaction was to blame my son instead of questioning whether his staff may have made a mistake. He immediately became defensive and said his office sees "many, many patients" and they never have issues. I explained that this was not the first time we've had problems with my son's braces and that we've already had to come back several times due to brackets or wires coming loose. What bothered me most was that even after I questioned him, he still blamed my son again and confidently said yes when I asked, "So you're blaming my son for this?" It wasn't until I continued questioning him and pointing out the repeated issues that he gave what felt like a very half-hearted apology. He said he would "look into his protocols" and that he's not "above admitting" when his staff makes mistakes. Dr. Wu ended up fixing my son's braces himself that day, and I immediately noticed he spent much more time and care working on them than the assistant did the previous day. At the end of the visit, I asked if moving forward Dr. Wu could personally work on my son instead of the assistants. His response was simply, "It doesn't work that way." No explanation, no reassurance, nothing. Overall, I found Dr. Wu to be rude, dismissive, condescending, and unprofessional in the way he handled this situation. As a parent, it was upsetting to see a grown professional immediately blame a child instead of taking accountability or at least approaching the situation with more care and professionalism. My son may need braces again in high school once all his adult teeth come in, but we will not be returning here.

A great place to visit for braces or whatever they can help patients with. I get panicky easily…read morewhen visiting any office, but in theirs, I get a great vibe and have never even been close to having an attack. One thing I like to see on their website is a pic of everyone, including the gals behind the desk. These girls are also why patients return; they make everyone feel welcome. Everyone there are very nice even the patients .

Absolutely love this office! Everyone is so nice, helpful and awesome! I will miss the Vintage Park…read morelocation, but Elk Grove Florin is still really close. I'm so glad we were referred here. They really take care of their patients and provide such great quality of care!

Dr. Kim was so nice! All the staff were so welcoming and made me feel so comfortable! I am starting…read moremy Invisalign journey with them and I am so excited for the outcome!

Great place. . My daughter was referred by her classmates and we started service immediately with…read moreour only consultation. The staff is very helpful and nice. Although they have limited days at the Elk Grove office, we seem to be able to make our appointments (maybe arriving a few minutes late). Here are their new hours beginning March 2023.

My 8 year old neurodivergent son always has the best experience here . From cleanings to helping us…read morewhen he chipped half of his front tooth off they've been there to support us. Dr.Carson is the absolute best and my son is not only comfortable with her but he truly enjoys going. The extra little things like the games in the waiting room, the tvs in the exam rooms, picture reminders (which are all on my fridge) and the balloons after the visit all make the experience superior. Everyone is kind and they take the time to explain things to you and make sure your children are comfortable and well taken care of.

Both my boys have been a patient at this Elk Gove location for as long as I can remember. There are…read moremany Kids Care dental location but this one is convenient for me and well-maintained. Also, we love Dr. Kevin! He is friendly, funny and professional. I feel like he cares and can relate as another good human being. When my boys were little, they love the video games and playroom while we wait. This place is really created for kids. From playroom to watching the ceiling TV during the cleaning and goodie bag with balloons when you leave. It is all great! Because they are great and popular, scheduling can be difficult.

I want to shout out Tamisha for the kindness she has shown to my daughter who's been having…read morehygiene issues. She explains things easily and with so much love and care. What could be a difficult conversation comes across with such a warm feeling. You can really tell she cares about her patients. I appreciate her calm nature and upbeat attitude. Visiting the dentist can be hard but Tamisha makes it feel like no big deal. There is definitely a sense of teamwork with the goal of healthy smiles given utmost importance. Thank you Tamisha you rock!!

Highly recommend. The staff is friendly and efficient. We used to go to a different dental office…read moreacross town that was so crowded and took more than an hour to get a simple cleaning. This office is very kid friendly, feels very spacious, and has videos playing for the kids. The staff is so kind and patient. Dr. Lin is informative and helpful with recommendations. Very highly recommend this office.

Back yet again! Gracious, I believe I have been seeing Dr. Dorminey for either myself or one of my…read morekids for almost 10 years now. The first kid to get braces was the youngest one at 7 years old. She was a tiny one at that. Dr. Dorminey made us so comfortable on her phase 1 journey. My husband, my son, and I went to him for our orthodontic needs and he did a fabulous job. Always taking the time to explain what is happening to the teeth and what to expect. Now the youngest is back for a phase two. Her teeth are now straightened but she has this drastic over-jet that she can't stand. So off to see Dr. Dorminey again. His office personnel includes his wife who is so kind. I come back time and time again because the people here are so kind, but not only that, they are so good at what they do. Thanks as always Dr. and Mrs. Dorminey!

I realized I wrote my review on the Sacramento location site not Elk Grove. I have the same…read morecomments as the Sacramento review. He is amazing! He's a great listener and took the time to explain the right treatment options and he encouraged me to get braces especially after a horrible childhood experience with the other orthodontist (will not name on here) back in the early 2000s. I got braces 3 weeks ago and I LOVE THEM! I will do everything he says and in the book to make my braces last and to keep them effective in getting my bite fixed and teeth straightened. Look forward to continuing treatment!!

Came here as a new patient because it's near my house. It's a small office. Only four chairs in the…read morewaiting room. The front desk greeted me. They made me fill a lot of paper work. Staffed clear up any questions I had because it was a little confusing with one page to sign. They were playing today's music so that set the mood. Josie, the dental assistant took me in. She explained the steps on all the x-rays and instructions on what to do. She was very nice and friendly. Dr. Urena came in and she was okay... Nice lady, but I felt a little uncomfortable with her. She was constantly feeling my throat because she was worried about something but wouldn't tell me directly until I asked her. Prior to going in, I knew I possibly needed a deep cleaning. She examined my teeth but would make these side comments. However, I will say she was nice enough to continue with the regular cleaning in hopes to make it better. She was also very informative in demonstrating teeth care. She has a thick accent but speaks good English. My insurance covered the whole visit. But for the follow up it will be out of pocket. The front desk scheduled me for that and a yearly dental cleaning.

Google Review 1…read morestar -- Absolutely ridiculous and completely unprofessional Honestly, this is one of the most ridiculous experiences I have ever had with a dental office. Archie Dental Group is trying to dismiss me AND my family over "missed appointments" while completely ignoring the fact that I DID call to cancel my appointments with more than 48 hours' notice. The problem is that when you actually call this office, they often DON'T ANSWER THE PHONE. So apparently now I'm supposed to somehow be responsible for the fact that their office doesn't answer when I call? And here's the part that really makes no sense: last week I was told in an email that there were FOUR appointments that supposedly didn't meet the 48-hour requirement. Now suddenly this letter says there were only TWO. So which one is it? Because those are two completely different numbers. You can't keep changing the story and then expect me to just accept it. If your office doesn't answer the phone when patients call, how exactly are patients supposed to cancel appointments? Am I supposed to teleport into the office 48 hours beforehand and personally hand someone a cancellation notice? And then, on top of all of this, you're dismissing my mother, who is a completely separate patient and has NOTHING to do with my appointments. She did not do anything wrong. Yet because you decided to use a "family collectively" rule, she now has to find a completely new dentist too. That's incredibly unfair. What makes this even more insulting is the tone of the letter. You acknowledge that not every appointment was cancelled without 48 hours' notice, but then still use the overall number to justify dismissing us. So basically, even when we follow your policy, we're still punished because your office doesn't like our overall appointment history? This isn't how you treat patients. If you're going to have a strict cancellation policy, actually answer your phones when patients call to cancel. Keep accurate records. Don't tell someone one number one week and a completely different number the next week. And don't punish an innocent family member for another patient's appointments. I have absolutely no problem finding another dentist. What I do have a problem with is being blamed for something that I genuinely tried to handle correctly. Do better.