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Gentle Dental Care

1.0 (1 review)
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Services - Gentle Dental Care

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

Gentle Dental Care Photos

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7 years ago

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Rome Family Dental Svce

Rome Family Dental Svce

1.3(4 reviews)
0.3 mi

I just had a 2:30 scheduled appointment for a cleaning. At 3:00, I went to the desk to ask what was…read moretaking so long. They apologized and said they were running late. I was finally called in at 3:25. The Office Manager apologized. When I asked her why they did not tell everyone waiting that it would take so long, she said I could have rescheduled and left. I told her that was not a proper response. Some of us work and although I understand that their business model may call for back to back scheduling, they should be more professional and let people know they are over 15 minutes behind so that we can decide in a timely manner if we are going to stay or not. She also acknowledged that this was not the first situation like this.

The first time I went there I already had a broken molar that needed to be extracted. They did the…read moreextraction & I followed all their instructions, but they didn't give me any antibiotics even though I requested them. The human mouth is filled with germs, you know? So 3 days later I began to feel a tenderness in the gum area. The next day my cheek was visibly swollen and painful. I called them up, again asking for antibiotics. They told of be fine and to rinse several times a day with mouth wash. By the 6th day I couldn't see put of my right eye my cheek was so swollen. I ended up having to go to Rome hospital's ER. They lanced my GUM! And gave me sulpha antibiotics because they thought the dentist gave me MRSA!!! the staff is rude and act entitled. Like they're God's gift to dentistry. I wouldn't go there again, ever.

Smile Solutions - Drs. Juan and Dorothy Kassab

Smile Solutions

3.4(5 reviews)
17.9 mi

Referred a friend to DRS. D&J. He had major work done, thousands of $'s. They accepted Care Credit…read morenever notified him that they no longer accept it and no signage informing. Surprise, had to make payment after a root canal & crown. Dr.D doing the root canal left him with his mouth wide opened to go to the front and help Dr.J take payment from a patient. Another incident X-ray machine was not operating, had to drive back the next day from Syr.and was charged an office visit. Next time returning for the crown from Syr., waiting and told the crown hasn't arrived. Days later it comes in. Then the crown falls out, had to go back Dr.J puts it back on. Then the crown falls out again and he learns that they sold the business. The new doctor charges him $200 and tells him that the tooth needs an implant. Also, informs him many patients have crowns falling out. What a scam! Like a hit and run! Whatever it takes, just make the $$ and retire!

Smile Solutions was recommended by my insurance agent upon moving into the area. Short stay in…read morewaiting room before my appointment. The dental hygienist was very thorough and gentle. And Dr. Juan Kassab was knowledgeable and friendly. The xray technician was equally as professional and friendly. I am going back for crown work this week and have total confidence in the outcome. Great staff. I left a great dentist in San Diego so feel very fortunate to have connected with this practice.

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Smile Solutions - Patient Review

Patient Review

Smile Solutions - Dr Dorothy Kassab wins Dentist of the Year 2016 Excellence in Health Care Award

Dr Dorothy Kassab wins Dentist of the Year 2016 Excellence in Health Care Award

Smile Solutions - Patient Review

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Patient Review

Aspen Dental - Rome, NY

Aspen Dental - Rome, NY

2.1(20 reviews)
0.4 mi

Bait and Switch Had an appt with this endodontist today. Was…read moretold over the phone my consult fee would be between $100-120. Drove an hour and a half to get there and was then told the consult fee is $498. Office staff had no explanation as to why I was told differently aside from X-rays (which I just had a week ago so wouldn?t need again). I heard they upsell and I should?ve listened before wasting all that time and gas and taking 1/2 day off from work. Scammers.

Very upsetting and unprofessional experience…read more I went to Aspen Dental with a treatment plan already discussed, expecting to move forward step by step. However, when I went in for my appointment, things were not clearly communicated ahead of time the way they should have been. I was in the chair, being numbed, and it was only at that point that it became clear they were going to do THREE root canals in one visit. That is a very invasive procedure, and it should have been fully explained and confirmed with me beforehand -- not while I'm already in the chair and committed. The dentist also seemed very rushed, which made the entire situation even more stressful and gave me a lot of anxiety. It felt like things were being done quickly rather than carefully, and that added to how overwhelmed I felt. The numbing process itself was extremely rough and painful. I was visibly and audibly uncomfortable, and instead of slowing down or checking in with me, the dentist continued. I felt rushed, overwhelmed, and like I didn't have a real chance to process or make an informed decision before such major work was done. There was a serious lack of communication and care throughout the entire visit. I left in tears and in significant pain. No patient should feel that way after a procedure like this. I will not be returning, and I strongly recommend others make sure everything is clearly explained and agreed upon BEFORE sitting in that chair.

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Aspen Dental - Rome, NY
Aspen Dental - Rome, NY
Aspen Dental - Rome, NY

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Gentle Dental Care - cosmeticdentists - Updated May 2026

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