We have recently needed the help of this group and we have been very impressed with both the nurse,…read moreAngie and the physical therapist, Rachel. They both have been incredibly thorough and compassionate at a tough time... and my dad loved them both!!

This will be long but a worthwhile read if you are contemplating using this company for something…read moreso precious as end of life Hospice care for your family member. The company does NOT care about you as a patient or a family member of a patient, you are just a number that they have to meet monthly and government $ to them. The ONLY ones who care are the hard working nurses and nurse assistants. In our case, Melissa and Tameka should be commended for the work they did. This has nothing to do with them but everything to do with the rest of the company from the director, to the marketer, and everyone in between that I dealt with. Everything else was a flat out lie and pure disrespect from the company. I was originally approached by a marketing woman at Southerncare, who after spending an hour on the phone talking and over 50 texts, had promised me that we would receive 24/7 sitters at home free of charge due to their various free programs they can use. We decided to bring my father home from his 1 month stay in the hospital as he would need that care. The sitters never arrived. When I asked where they were, there was no response. The social worker later admitted that the marketer had said those things but didn't know what she was talking about. She told us where we could go to get these sitters, at a cost of approx $20,000 a month. I then asked to speak to the director 3 separate occasions on this manner, and she would never answer or return my call. I believe her name is Annette. They ducked every time I would attempt to bring this up as to why I was signing a contract under false pretenses just hoping it would go away. So we sucked it up and stayed up all night with my Dad most nights until he finally passed. The nurse came in, did her job after that and that was ALL. It's now been 12 days since his passing and not ONCE has the company reached out for any bereavement counseling, pastoral outreach, or any "after the event" care.......which was also part of the contract that I signed. Let me also add that it took TEN days for the doctor (who we never saw anyways) to take 5 seconds to sign their name to a death certificate so we could get our financial/legal life in order. I had the funeral home call Southerncare 3 separate times to get this done and they just stalled and stalled. In closing, I would highly recommend NOT using this company. They will bait you into signing a contract with them by promising the world and delivering NONE of what they promise. HONESTLY they should be ashamed to offer bereavement counseling and having a pastor help, and then not deliver on it. We've been left high and dry for 12 days now and I've waited for a while to write this review with a clear mind and not anger. I fully expect them to come on here to rebuke this, and say everything I'm saying is wrong, but I have all the proof on my phone. If you look at their only other review on google at the time of my review, it just happens to be from the marketer who signed me up. Just think about that for a minute...

I will say this place is beautiful, landscaping is as well. The inside is clean and orderly. The…read morewoundcare, occupational therapy and the physical therapist are five out of five stars. They are wonderful. Where it gets such a low rating from me is the nurses and nurse aides. They are absolutely horrible! My step-father has been in there for short term recovery and there isn't a day that goes by that there isn't some type of issue caused by the blatant incompetence from the nursing staff. Everything from my dad having sores from sitting on his own feces all day, to him hurting so bad he's throwing up because his pain meds weren't given to him all day because "they were out". How can a rehab facility like this be "out" of pain meds first and second WHY WOULDN'T YOU LET THE PATIENT AND THE FAMILY KNOW THIS!!?? He was also given a rag and one cup of water to "bathe himself"???!!! It's disgusting how the nurses treat these patients and I'm taking names and reporting them to the board. I'm unsure how well they pay their staff here but this facility has unfortunately attracted the bottom of the barrel in terms of nursing staff and I haven't met not ONE that doesn't have a nasty, hood rat temperament. That statement is in NO WAY A RACE ISSUE, this is a lack of professionalism, lack of compassion and laziness issue. Do NOT send the people you love to this place if you can help it. I know there are worst places out there, but this place seems to be ran by hoodrats and has no plans on changing anytime soon.

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