Thank you for always looking out for your Tenants Shaun! Since moving here you have always…read moreresponded to my concerns and request Promptly and Professionally. It is refreshing and assuring having a Property Manager with such integrity and compassion, normally these 2 qualities clash but you go above and beyond to make certain things are addressed and resolved always and I appreciate and respect you tremendously for that! Kindest Regards, Bobbie J Apt 1108

I've been living here for 5 years and had 5 different leasing managers .Some professional and 1 or…read more2 that was just here to collect a check . But what really grinds my gears is the new property owner manager I believe she's been here for less than a year and she's is nightmare ! I am not talking about Megan I'm talking about her boss! She clearly is not a people's person and her work ethic to say the least is hostile and very much entitled ! These apartments are old & overly priced! As the last person posted additional $70 for garbage regardless of how many people are in the home . It use to be $50 until one day a new leasing manager came and increased for everyone because she got pissed about the dumpsters being overly full. There's rats & rat traps on the property and some tenants do have mold I've witnesses it and seen the work order . And to add the cherry on top god forbid if you are late on your rent it's a $75 late fee & if you go passed the 3 day notices of the current month they will send your file to the attorney office on the 10th . Just greedy!!!! And they wonder why there's so many vacancies. Bring customer service back , bring good people back ! Stop being so damn money hungry! Hopefully they don't retaliate for speaking my truth.

I had to find an assisted living center for our mom in Elk Grove. I visited 7 places and ultimately…read morenarrowed it down to 3. The Commons at Elk Grove was the top choice because of Karen, the Sales Director. Her understanding of our needs was beyond what I expected, particularly since my visit was a cold call where I just dropped in to check things out. When the decision was made, I met with Ashley and the executive director, Jessica, and they also connected me with the director of nursing, Barbara. They were all amazing due to their knowledge and compassion. I assume it was a little annoying that I would just drop in without scheduling an appointment first! When it turned out we couldn't move forward due to a new health issue, Barbara had a recommendation. The next day, they called and checked to see how things were going and to see if the new place worked out. I truly appreciated their help and kindness.

If I could give them zero stars I would due to their administrative team. That would be everyone…read moreyou would have to work with if you are in charge of your family member staying there. What they sell and what we experienced are not the same.

The Air BnB that your realtor Iris Tran is a host for is ruining our nice quit neighborhood. Your…read moreguests who throw large parties here are definitely helping to spread Covid19 in Elk Grove. Thanks for NOT taking out the trash!

For the past couple of years my wife and I have gone back and forth about home ownership. It's…read moresomething that we both mutually wanted to do, but kept putting off. Our biggest reason is because we wanted to see if another market crash (similar to the one that occurred in 2008) would take place. Unfortunately, housing prices are reaching all-time highs, and there is no current indication that home prices will decline (at least not soon). With our apartment complex steadily increasing rent, our apartment bursting at the seams, and a rapidly growing four year old, we needed to make a move (literally) fast! We decided to dive in and see what the housing market could offer us. Per high recommendation by a friend of ours, we contacted full-time Realtor Mrs. Courtney Ellison and scheduled an appointment. When we arrived at Courtney's Lyon Real Estate office in Elk Grove, she promptly greeted us and ushered us into her office. She proceeded to give us a brief summary of her real estate background and inquired about our home expectations (location, price, home style). Next, Courtney walked us through the entire home purchasing process. When I say entire, I'm not exaggerating. She literally provided us with intricate details of the loan process and the process of finding a home and making an offer. Along with the process, she also provided us with the worst and best case scenarios for every portion of the home buying process. Courtney also added us to her MetroList home search portal, and on a daily basis we would receive emails about homes for sale that met our preferences. Courtney then referred us to Loan Originator Mrs. Shannon Walton from VITEK Mortgage Group for our preapproval. After meeting with and receiving our preapproval amount from Mrs. Shannon Walton (please read my review for VITEK Mortgage Group), we contacted Courtney and relayed the price point that my wife and I were comfortable with. I'm going to provide you with a full timeline so that you will have an idea of how fast the process goes, hang on for the ride! On August 3rd we had our preapproval meeting with Shannon, August 5th we had an appointment to go house hunting with Courtney (based on a list of homes that we found on Courtney's home search portal), August 5th we found two homes that we were interested in and put in offers for both, August 8th our offer was accepted for one of the two homes, August 14th we had an inspection conducted on the house, August 18th Courtney informed us that the appraisal was complete, September 5th we signed our loan paperwork, September 7th Courtney was handing us the keys to our new home! Courtney was truly a pleasure to work with. She is honest, professional, and extremely knowledgeable about the home buying & loan processes. Throughout the entire process, Courtney did a great job of communicating the upcoming steps, what to expect during these steps, and when to expect it. While remaining professional, Courtney instilled a sense of security within us that she had our best interests at heart. At no point during the process did we feel any kind of pressure or inkling that Courtney was just trying to make a sale. She turned what we thought would be a near impossible task (due to the increasing housing market), to an uncomplicated effort. Also, Courtney is a wealth of resources. For everything that new homebuyers might need (think locksmith, painter, handyman), Courtney had a referral for us! Courtney comes highly recommended, contact her if you're looking to sell or purchase a home!

I going to give them a 3 star, they could possibly get better if they had some apartments…read moreavailable. It sound like its a pretty cool spot to live. I never even knew these apartments were over here. The lady Stacey who helped us today was truly helpful. She gave us a lot of information that we were not aware of regarding these apartments and their sister apartments. The rent was reasonable and it was something that my daughter could manage on her own. They only require you make 2 times the rent, which would be great for her. Most places reque require 2 1/2 times the rent. That makes it harder for someone young who is not making a lot of money. The down fall for me was not having a model or available apartment to show, but you could see it via the internet if you want to see what they look like inside. They look good outside and clean and quite. We will keep out fingers crossed because it would be ideal as far as the area goes.

I just moved in here so I can't really speak on longevity but Stacy and LaTonya were super…read moreaccommodating and helpful. I don't know how you could give a bad review based on them not having units available. How is that their fault? My apartment is small but cute. The complex has a basketball half court and a nice playground. But a lot of people let their kids run around like crazy people so you always have to watch out for rogue kids. Other than that, my neighbors are all kind and it's quiet here. I feel safe. The maintenance team is nice and on their stuff always. Also, I don't understand people saying they call Stacy with a problem and she doesn't address it? We must be talking about a different person because I've called her twice and she was ON IT each time...so maybe it's in YOUR approach‍

Lived at Lake Point for over two years and never had any problems. The Management was quick to…read morerespond to any maintenance issues, maintenance team was friendly and respectful. Grounds were always well maintained and clean. Plenty of parking for guests and would have kept living here but we moved for work.

I used to really enjoy living at Lake Point and have appreciated the new owners doing all of the…read morerenovations during their time here. The small details from the flowers, water fountain, parcel lockers, etc have been such a beautiful touch as well as the newly renovated apartments. It's surrounded by a lovely neighborhood and has always felt safe. We've lived here for 5 years now and all of our neighbors have been angels, but they all started moving out of our building within the last 2 years and now we unfortunately have the most disrespectful neighbors move in downstairs as well as upstairs. We've complained multiple times about how loud they are (especially their kids) and how disruptive it is whenever they run up and down the hallway/stairs making multiple trips every single time. And even though they are down the hall from us we can still hear them from inside our apartment. I'm also not sure who raised these people to slam their doors so obnoxiously, but it shakes our entire apartment every time and is extremely loud. We've never had this problem until these people moved in and have complained multiple times now. It's gotten so bad that my husband and I are planning on moving out of our apartment when our lease is up next year. My only other complaints are how dark our apartment is. If the balcony had no cover we'd maybe get some sunlight, but it's dark and dreary 24/7 which is awful. The other complaint is that the stairs leading up to our apartment have been loose so whenever anyone walks up the stairs we can hear it from inside our apartment which is just the cherry on top! Can't remember the last time I had a full day of peace here, but I'm looking forward to it when we move out of this apartment.

My husband and I have nothing but positive things to say about this apartment. We had a 6 months…read morelease and when we lived there, Jenelle was the office manager and Sidney was the assistant manager. They were both extremely helpful and professional throughout the entire time we lived there. The apartment complex is quiet and dog friendly. The common areas were always clean. When we needed maintenance work done, it was taken care of within the next few days. When we were leaving the apartment, unfortunately, the management staff changed personnel (the original manager was coming back from maternity leave). It was somewhat confusing when charges were made on our deposit and there was no final walk through. When we received the final charges, it was about a month after we moved out. Considering that I had questions about the charges, I emailed the management. Thankfully, Jenelle was back! Jenelle was able to explain the charges and make accommodations on behalf of FPI Management. Jenelle was always helpful and professional in addressing my concerns while we lived there as well as afterwards. I highly recommend this apartment complex simply because of the management staff being amazing!

These apartments are horrible. The first day I was supposed to move in the apartment manager told…read moreme I was good to go and all of the paperwork was ready. Little did I know we were far from ready. I drove hours with my uhaul to move in only to find out he didn't have anything ready and asked me if I could move in three days later because the office is closed on weekends. I'm currently living here and maintenance is a mess. I've asked for maintenance to come for over a month and they told me they have no maintenance workers or air filters. How do you not have maintenance workers or atleast a manager on site. Do not move here

I really want to love living here, but truthfully my experience since moving in has been…read moredisappointing. While I will say that the office and maintenance staff here are absolutely wonderful and kind, there have been too many issues for me to simply overlook. I moved into a unit that was far from move-in ready. It's to the point where I'm actually embarrassed at how many maintenance requests I've had to submit over the past 3 weeks because I don't want to be THAT resident. While I can overlook the many cosmetic issues throughout my apartment, there have been other issues that I find completely unacceptable. I've submitted maintenance requests for things like a cracked toilet seat and broken toilet handle, a nonfunctional sink stopper, broken laundry door/track, loose front door handle, misaligned oven door that wouldn't close properly, nonfunctioning light bulbs, an excessively loud fridge, and a filthy dishwasher with a broken top rack that had been zip-tied in place. To management's credit, maintenance did address these issues very promptly, and the maintenance staff I have interacted with have been incredibly nice. My frustration is more so about the sheer number of issues I encountered almost immediately after moving in, many of which appeared to have existed before I received the keys. It makes me question what procedures are in place for ensuring that a unit is genuinely move-in ready. As of now, I still cannot use my dishwasher, as there is noticeable buildup inside it, substantial food debris and grime beneath the unit, and blue-green corrosion on what appears to be the dishwasher's water-supply connection. An outside vendor needs to come in and clean it, and on Friday, the office said they would try to schedule the vendor for Tuesday at 7AM. I made sure I was awake and available this morning in case they came, but no one showed up, and I have received no communication since Friday confirming the appointment or providing an update. At this point, I still have no idea when this will actually be addressed. Then there are the issues outside of my unit itself, such as my gate access and dysfunctional gate remote, which I was told needs to be resolved by an outside vendor. The pool is currently closed until further notice, yet they continue to actively advertise it as an amenity on social media. There also don't appear to be any designated recycling bins on the property. The dumpsters have signage asking residents to break down cardboard boxes, but there are no separate recycling receptacles that I have been able to find. I have tried to be patient and reasonable throughout this process. I have documented problems, submitted maintenance requests, communicated with the office, made myself available for repairs (which has also been quite inconvenient with having to accommodate for my two dogs), and continued trying to make the apartment feel like home. There are certainly things I really like about living here. The property grounds are very well maintained, the community itself is nice and feels very homey, and all of the residents I have encountered so far have been friendly. As I mentioned, the staff and maintenance team have also been wonderful to interact with. These are all reasons I really want to enjoy living here. Unfortunately, these positives do not negate the condition in which my apartment was delivered or how exhausting it has been to repeatedly discover, report, and follow up on problems that should have been caught during the turnover process. I sincerely hope management improves its pre-move-in inspections, quality control, and follow-through with residents. I would much rather be enjoying my new home than spending my first few weeks here submitting maintenance requests and writing this review.

I want to take a moment to highlight the exceptional efforts of Jessica and Sam. Jessica, the…read morecommunity director, has gone above and beyond to ensure my concerns were addressed. Sam has also been instrumental in resolving the situation. Together, they made me feel truly valued as a resident. They transferred me to a new apartment that met the proper standards, and the maintenance team worked tirelessly to ensure the new unit was perfect before I moved in. Thanks to their dedication, I now feel confident and excited about being a resident of Artisan 8282. The professionalism and hard work demonstrated by Jessica, Sam, and the maintenance team have completely turned my experience around, and I am optimistic about enjoying my new home here. While my move-in process was challenging, their efforts to make things right were remarkable. My son and I couldn't be happier.

Terrible management! Will not get back to you when you call even if you have interest in living…read morethere.

If I could I would rate a negative star. Their manager and management are horrible. They expect…read moreyour apartment to be returned better than what it was given. Once you give your deposit, forget about getting it back they will make up (cleaning/maintenance) companies to bill. They will spitefully lie to a judge of how the condition of the apartment was returned. Look up court records they are known to do this. Do your self a favor and look elsewhere.

I was a tenant with Sac City Rentals for a couple of years, and they were excellent. They excel in…read morehandling repairs and communication. They are easygoing and do not harass renters. Their application process is both easy and fast. Even a year after we left, I messaged Scott to ask a question, and he responded warmly, making every effort to assist me. I wholeheartedly recommend both property owners and renters to consider Sac City Rentals as their management company.

Mercedes was very rude and unprofessional. Asking simple questions leads to her hanging up the…read morephone in your face.